SurveySensum

APRIL 1, 2024

Trust in a brand is not merely beneficial; it is crucial for a startup’s survival and growth. Research indicates a customer trust directly correlates with brand loyalty. And loyal customers make purchases 90% more often and are inclined to spend more during each transaction, contributing to better cash flow for the brand.

Brands 52

Brands Case Study Social Media Feedback 52

Lumoa

JANUARY 19, 2023

Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

SurveySensum

FEBRUARY 13, 2024

Ever wondered how your Internet startup can stand out in the crowd? Yep, that’s the trick to make your startup stand out and leave a lasting impression. The success of your startup hinges on making things not just functional but easy and enjoyable for your users. So, what’s this User Experience thing?

User Experience 52

User Experience Strategy Feedback Social Media 52

BirdEye

MARCH 24, 2023

Whether you’re an established business looking to scale or a startup just getting off the ground, our guide has something for everyone. It guides your team with steps and techniques to generate high-value leads that convert to customers. Studies estimate that 90% of startups fail, with 10% failing in the first year.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

CSM Practice

JANUARY 13, 2021

“It costs five times as much to acquire new customers than it does to keep existing ones” is a saying that only begins to scratch the surface of why renewals are so important. In the SaaS world, where revenue generation and business growth depends on the customer’s decision to renew, the customer renewal process demands even more attention.

How To 98

How To Self Service Touchpoint Customer Centricity 98

BirdEye

MARCH 27, 2023

In this blog post, we’ll share 10 key steps on how to start a business to give it the best chance for success. Business concept √ Business idea that makes sense √ Market opportunity √ Potential customers √ Choose the right name The first step in starting a business is working from an idea to a business concept.

How To 10

How To Banking Insurance Social Media 10

BirdEye

MARCH 17, 2023

Small business owners must navigate complex challenges ranging from customer acquisition to human resource management and financial oversight, leaving them with an overwhelming amount of responsibilities to manage alone. Role of a small business consultant Benefits of a small business consultant Who needs small business consulting services?

Consulting 98

Consulting Social Media Financial Strategy 98