C3Centricity
AUGUST 25, 2016
this is one solution for products, but what about those of you selling services, like insurance, airlines, electricity, water, banking? Banks could provide a more relaxing an agreeable way to stand in line. In the bank I attended, there were comfy sofas, television and free coffee. Ot actually enjoyable.
InMoment XI
APRIL 25, 2024
Retail and Commercial Banks For retail and commercial banks to realize reputation management success, they should put a focus on improving customer service, convenience and accessibility, seamless digital experiences, and communication strategies. Insurance customers have different needs and priorities than mortgage consumers do.
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Oracle
NOVEMBER 9, 2020
When reviewing the finalists’ submissions for the Oracle “ Thinker Award for Best Innovation in Sales ,” it became clear that successful innovation gives businesses a much-needed competitive advantage. Let’s take a look at three ways the Markie finalists gained a competitive advantage through innovation.
Talkdesk
SEPTEMBER 4, 2020
The reimagining of business places the customer at its forefront and affects every aspect of the banking industry — from human resources and security to sales and marketing. After COVID-19 hit, many business owners felt underserved by their banks and voiced their displeasure by moving their money elsewhere.
Eptica
OCTOBER 25, 2017
Date: Wednesday, October 25, 2017 Turning customer experience into competitive advantage. At a time when competition is ever-increasing, the experience that consumers receive is central to attracting and retaining their business, and therefore to the company bottom line. Published on: October 25, 2017.
Inbenta
NOVEMBER 9, 2021
Digital transformation has affected almost every industry, as organizations try to gain a competitive advantage and cater to changing customer demands. Digital Banking Moves Forward. Banks are consequently preparing themselves to meet these challenges in the future and to not fall for the same mistakes.
CX University
JULY 10, 2023
CX University (CXU) announces the completion of the United Bank for Africa’s (UBA) CX School that will be housed in its Leadership Academy. times more engaged employees and experience a competitive advantage. UBA was ranked in 2022 as the best-performing financial institution amongst the tier-1 banks in Nigeria.
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