This Call May Be Recorded: How Conversation Intelligence Is Transforming the Contact Center Industry
BlueOcean
DECEMBER 18, 2023
Customer Experience When the QA process only samples a small collection of contacts, it’s difficult to identify trends that are happening until far too much time has already passed. Analyzing 100% of conversations in real time changes that. Suddenly, you can pinpoint—and address —trends before they become bigger problems.
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