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The Customer-Centric Compass

CSM Magazine

Spotting Customer-Centric Companies I. In today’s fast-paced marketplace, this vision is a reality for some, and it all centers around the compass of customer service. Recognizing the pivotal role customer service plays in this quest is the first step towards a more rewarding consumer journey.

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Columbia Sportswear Takes Customer Service to the Cloud

NICE inContact

That passion also extends to delivering outstanding customer service. As their customer support inquiries increased, Columbia Sportswear knew they needed a new contact center solution to support seasonal call volumes, e-commerce, and their unique brands. Earned a customer satisfaction score of 93.6%

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Circular Edge Celebrates 15th Anniversary at JD Edwards INFOCUS

Circular Edge

As a Platinum Partner of Quest Oracle Community, Circular Edge will showcase how Oracle JD Edwards customers have leveraged the latest tools and technologies to adopt code current and cloud strategies, improve user experiences and transform business processes during INFOCUS, which will be held August 20-22 in Denver, Colorado.

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Augmented Reality To Enhance Customer Experience: The Try-Before-You-Buy Experience

SurveySparrow

As a result, physical shopping has come to a halt, and customers have shifted to e-commerce platform to satiate their needs. Therefore, e-commerce players who could enhance customer experience with a technological tool like AR have successfully paved their way to the door of their prospective buyers.

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Boosting Your Search Results with Jay Hinman

Kustomer

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Jay Hinman who’s a pro at understanding what it takes to optimize search results to the fullest. Second, Jay suggests acting on customer context and intent. Talk about stressful!

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CX leader spotlight: Michael Bair, SVP of Customer Experience at FIGS

delighted

We sat down with Michael Bair, SVP of Customer Experience at FIGS to learn how his career learnings helped him build a flourishing CX program at the leading direct-to-consumer healthcare apparel and lifestyle brand for healthcare professionals. Can you tell us how you got started in customer experience? Very important.

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Does eCommerce need a Physical Store and Vice Versa?

Magellan Solutions

The majority of the closed-down stores were of the apparel businesses. But it is unclear what kind of demand they are seeing for items such as apparel and home goods. . The discount department store ceased e-commerce and commenced going-out-of-business sales at all its approximately 280 stores after filing for Chapter 11 bankruptcy.