InMoment XI

APRIL 3, 2024

For as long as there has been business, there have been customers. And for as long as there have been customers, businesses have had to prioritize creating a positive customer experience. The customer experience—how buyers feel about their collective interactions with a brand—defines and motivates customer action.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

Lumoa

JANUARY 19, 2023

Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

Lumoa

AUGUST 23, 2021

In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition. New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention.

Customer Experience 236

Customer Experience Social Media Video Customers 236

Customer Bliss

SEPTEMBER 19, 2017

From her LinkedIn: Libby is the Chief Customer Officer and founding partner of Alteryx, Inc, Alteryx® provides strategic analytics software for enterprise and SMB companies making critical decisions about how to expand and grow. Customers such as Walmart, McDonald’s, and AT&T rely on Alteryx. About Libby.

Chief Customer Officer 97

Chief Customer Officer Customer Journeys Roadmap Telecommunications 97

NetBase

OCTOBER 22, 2018

Last week we invaded the InterContinental Los Angeles Downtown Hotel , bringing together nearly 200 agencies, brands, customers, and prospects for two days of social analytics training and inspiration. The first half of Day One was all about mastering the craft of social analytics using NetBase’s various tools. Minds were blown.

Analytics 58

Analytics Social Media Roadmap Hotels 58

SurveySensum

NOVEMBER 29, 2023

Do you know how can you convert your mobile users to customers? To do that you should launch in app customer feedback with the help of a robust in app feedback tool that enables you to create in-app surveys , distribute them on multiple channels, and analyze them in real-time. What is in-app customer feedback?

Feedback 52

Feedback How To User Experience Survey 52

Gainsight

APRIL 5, 2022

However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. In this article, we examine the biggest issues multi-product companies face and nail down how to use analytics to promote product growth across the organization. Users are forgotten. User expectation gaps emerge.

Company 52

Company Multi-Channel Roadmap Analytics 52

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. Three Primary Capabilities of the Best Customer Journey Analytics Platforms.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

Gainsight

AUGUST 23, 2021

Explains how it can be difficult to set feature priorities for product roadmaps. Describes why it’s important to creating an effective product roadmap. How to Prioritize Features on Your Product Roadmap. Points out the value of using customer feedback data to fuel priorities. What is Product and Feature Prioritization?

Data 52

Data Roadmap How To Tips 52

SurveySparrow

JULY 20, 2023

Get this – your customers are talking, whispering, and sometimes even shouting out the secrets to your business’s success. Every interaction, every click, every purchase, they’re leaving a trail of breadcrumbs known as ‘Customer Experience Insights.’ What is Customer Experience Insights?

Company 52

Company Customer Experience Social Media Analysis 52

Guavus

FEBRUARY 17, 2022

Because when you achieve that goal of combining innovation with a rich user experience, things that used to be perceived complicated or unreachable become fluid and easy to process. Not to mention those customers who don’t leave silently, but vent their frustrations on social media platforms. A relief that requires patience.

NPS 98

NPS Net Promoter Score Customer Centricity Analytics 98

AWS Machine Learning

MAY 30, 2024

Vitech helps group insurance, pension fund administration, and investment clients expand their offerings and capabilities, streamline their operations, and gain analytical insights. The VitechIQ user experience can be split into two process flows: document repository, and knowledge retrieval.

Chatbots 105

Chatbots Knowledge Base Innovation Interaction 105

Gainsight

JUNE 17, 2022

Even more importantly, you might miss the chance to achieve what your PLG strategy was designed for—enhanced user experiences, product adoption, and overall business growth. . Like customer success, product-led growth strategies were born out of a need to optimize SaaS companies. User Behavior.

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

NobelBiz

NOVEMBER 6, 2023

Contact centers serve as the lifeblood of customer service for countless businesses, and the integration of intelligent automation holds the key to unlocking their full potential. Let’s quickly dive into the automation toolkit that’s transforming the customer service landscape.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

Gainsight

MAY 3, 2022

Snagging one-time customers and walking away won’t cut it if you want your Product team to grow. Expansion revenue is money that your company generates from your current customer base. Some common examples include any revenue you earn from upselling, cross-selling, and securing upgrades from existing customers. Wondering how?

Handbook 52

Handbook Roadmap User Experience Metrics 52

Gainsight

JULY 27, 2022

Not only must you focus on areas such as user experience, strategy, and analytics, but you also need to care about how the product is built, marketed, sold, and serviced. Put another way: You interface both with customers and colleagues, and you’re judged on both the product and the business. that keeps the fish fed.

Roadmap 59

Roadmap Government System User Experience 59

Gainsight

JULY 14, 2022

Enter your hero: product analytics. Product analytics provide insights that inform and back your decisions, so you can lead your Product team with confidence. And when it’s done right, product analytics will help you build a world-class product experience for your customers. Adoption Analysis. Retention Analysis.

Analysis 59

Analysis Analytics Feedback Roadmap 59

SurveySensum

MAY 14, 2024

You aim for a setup that not only identifies issues but prevents them, providing insights that lead to improved performance and seamless customer experiences. The Pulse of Predictive Analytics Predictive analytics forms the heart of proactive database management. 7 Must-Have Features for Next-Level Database Monitoring 1.

Analytics 52

Analytics System Resources Metrics 52

SurveySensum

NOVEMBER 27, 2023

To handle this, you should use the following strategies: First, make sure you’re hearing the voice of the customers — those who like the app a lot and those who don’t love it as much. Second, use tools like Text Analytics to spot feedback that’s too positive or negative. to track how users behave in the app.

Analysis 52

Analysis Feedback Social Media Roadmap 52

Lithium

JUNE 2, 2021

Whether you’re a B2B or B2C brand, the global pandemic accelerated the need to be digital-first, and we’re proud to have helped over 2,000 of the world’s most successful brands make that transition with our award-winning customer engagement platform. Some blog areas are limited to Khoros customers only. Webinars & Events.

Roadmap 52

Roadmap B2C Culture B2B 52

West Monroe

MARCH 14, 2024

by overhauling its digital customer experience, demonstrating the power of technology to drive efficiency and new revenue streams. billion in cross-selling potential for a software company , driving significant upgrades and preventing revenue loss. Our efforts led to a 2.5x return in just 8 months for MyEyeDr.

Data 40

Data Banking ROI Financial 40

BirdEye

MAY 17, 2023

In this article, we’ll share 15 inspiring mission statements and learn how to write a mission statement that resonates with you and your customers. When you write a mission statement, consider the impact you want to have on your customers, your employees, your community, and your business decisions, past and future.

Examples 98

Examples Innovation Sports Social Media 98

Happy or Not

APRIL 4, 2022

More flexibility, more integration and better omnichannel capabilities – those were the three themes in this year’s roadmap introduced in the first blog post of the year. Helping customers gain more omnichannel benefits. However, understanding the digital customer experience has become more important, especially during the pandemic.

Omni-Channel 69

Omni-Channel Feedback Roadmap Analytics 69

Gainsight

NOVEMBER 16, 2021

Instead, the product-led flywheel focuses on the user experience at different stages of the user’s journey. On the inner circle of your flywheel, visualize the different segments of your users based on their stage of their product journey. Active customers. Loyal customers. Power your plans with analytics.

Tips 52

Tips Handbook Analytics User Experience 52

Retently

SEPTEMBER 12, 2018

Our product team makes use of all possible means to get hold of actionable insights for roadmap improvements. But, how can the voices of customers be leveraged to drive the expected product changes? But, how can the voices of customers be leveraged to drive the expected product changes? What is NPS? The Process. The Process.

Analysis 117

Analysis Feedback NPS Effort Score 117

SurveySensum

AUGUST 3, 2023

But you’re not quite sure how it’s being received by your customers. By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. Here are some key points to consider: Prioritize ease of use for both your team and customers.

B2B 52

B2B Software Feedback NPS 52

SurveySensum

OCTOBER 17, 2023

Ultimately, all these limitations and issues drove her to seek more customer-friendly financial alternatives, leaving the NBFC with a lost opportunity and a dissatisfied former client.’ Sarah’s disappointing experience is not an isolated episode. But before that, let’s first understand what an NBFC customer feedback tool is.

Feedback 52

Feedback Tools Management Knowledge Base 52

Pointillist

NOVEMBER 18, 2021

There’s now more pressure than ever to digitize product experiences and create efficient, intuitive digital self-service opportunities for consumers. Product leaders prioritize user experience and rely on product analytics tools to determine which initiatives will improve key metrics like adoption, usage, satisfaction and more.

Customer Journeys 45

Customer Journeys Self Service Customer Experience How To 45

SurveySparrow

AUGUST 28, 2023

Have you ever wondered what makes some businesses effortlessly stand out, captivating their customers at every touchpoint, while others struggle to keep up? The answer lies in the concept of a frictionless customer experience. This is the hallmark of a truly remarkable customer journey.

Connections 52

Connections Customer Experience Multi-Channel Social Media 52

Gainsight

OCTOBER 28, 2021

Customer acquisition costs: To be successful, you’ll want to reduce acquisition costs and drive faster adoption. The quicker your users experience value, the lower your acquisition costs will become and the fuller your company’s “bucket” will be. Perfect the first mile of your product roadmap.

Marketing 52

Marketing Roadmap Metrics Measurement 52

Gainsight

JUNE 14, 2022

The ultimate challenge for any product leader is to ensure that customers not only try, but keep using your product over time. PLG is about putting the product at the forefront of the customer journey to drive conversions, retention, adoption, and expansion by delivering an immersive product experience. Adoption Analysis.

Strategy 52

Strategy Analysis Self Service Roadmap 52

Thematic

SEPTEMBER 14, 2022

When executed well, it guides product development teams to find the right problems to solve for their customers. Product discovery also ensures that teams avoid wasting time and company resources attempting to serve the wrong customers, solve the wrong issues, or build the wrong solutions. But we're getting ahead of ourselves!

Net Promoter Score 62

Net Promoter Score Analytics Software Survey 62

Thematic

JULY 11, 2022

These range from manual approaches to powerful AI solutions which automate the entire analytical process. There’s a lot of ‘noise’ in customer feedback, so our AI pre-cleans the data. If customers also talk about other features that are easy to use, it’s more likely to be grouped with ease of use.

Analysis 77

Analysis Roadmap Banking NPS 77

West Monroe

JUNE 1, 2023

Enabling high growth and retention Since the cost of retaining and expanding sales with existing customers is just a fraction of bringing new customers on board, retention is key to profitability. Customer data and analyses of existing market offerings should be the CPOs’ north star.

Return on Investment 52

Return on Investment Culture Metrics Roadmap 52

Gainsight

MAY 28, 2020

But what happens when you acquire a product that has a completely different user experience? Today I’ll share some thoughts around how we are marching forward toward a fresher, more unified experience in Gainsight PX. Our decision to update PX to the Horizon Experience involved many factors and evolved over time.

Roadmap 52

Roadmap User Experience Analytics Brands 52

ShepHyken

JULY 12, 2019

This week we feature an article by Hugues Meyrath who says that by integrating machine learning and AI capabilities into your processes, you can optimize the performance of your facilities and staff to drive a positive customer experience. At the heart of this is the need to create better customer experiences and deliver new services.

Customer Experience 108

Customer Experience How To Roadmap Analysis 108

Gainsight

SEPTEMBER 1, 2021

Product growth is a SaaS strategy where you use your product to attract more users, drive higher engagement, and retain more customers. Within those frameworks, the main tactic was to reach out to as many new users as possible and attempt to snag one-off sales. What’s causing this move towards user experience and product growth?

User Experience 52

User Experience Roadmap Strategy Tips 52