XI Café Podcast, Episode 6: Demonstrating CX Impact, ROI, and More With The Customer Show’s Mary Anne Ghobrial
InMoment XI
APRIL 18, 2023
The healthcare business had one of the biggest corporate turnarounds in Australian history, largely due to its commitment to customer centricity. Forrester predicted that 1 in 5 CX programs would disappear soon—mostly due to a lack of ability to demonstrate impact and prove ROI of their CX projects.
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