Customer Satisfaction Score (CSAT) Industry Benchmarks
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NOVEMBER 25, 2019
If you’re new to Customer Satisfaction Score (CSAT), a good starting point is seeing how you compare to peers in your industry. Customer Satisfaction Score is 76.5%. Airlines: 73%. Consumer Shipping: 78%. Internet Social Media: 72%. Customer Satisfaction Score: A Free Guide. Ambulatory Care: 77%.
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