NICE inContact

AUGUST 2, 2019

We talk a lot about “future-proofing” your business. You don’t simply want to plan for your current customer service needs. You’ll need a solution that can easily scale as business grows. 1) Live Chat. 1) Live Chat. Now, live chat is a necessity.

Technology 229

Technology Customer Service Omni-Channel Self Service 229

Comm100

MAY 20, 2022

The burden now firmly sits with organizations of all sizes and industries to match these expectations – or lose out on business. To match customer expectations, organizations must adopt a digital-first approach to customer experience (CX) and put the most popular customer service channel at the core – live chat.

Software 180

Software Wait Times Multi-Channel Consumers 180

Comm100

FEBRUARY 1, 2023

Live Chat for Higher Education – The Ultimate 101 Guide Higher education is at a crossroads. To stay competitive now, schools must cater to the expectations of today’s tech-savvy students by introducing digital channels like live chat for all aspects of student support.

Effort Score 215

Effort Score Wait Times Video Communication 215

Comm100

OCTOBER 26, 2022

Today’s consumers have ever-changing and ever-rising customer service expectations, and organizations must meet these expectations if they are to continue growing their business. For a more in-depth exploration of the customer service landscape, read this complete guide on how to improve customer service in your organization.

Customer Service 130

Customer Service Policies Knowledge Base Social Media 130

Comm100

AUGUST 8, 2022

As consumers have adapted to digital technologies for communication in their personal lives, their preference for digital communication channels has crept into the customer service space. For many organizations, the leap to digital support means introducing live chat for customer service – now the most popular channel to connect with brands.

Chatbots 194

Chatbots Customer Service Knowledge Base Social Media 194

Comm100

JULY 6, 2021

For many small businesses, the idea of launching a chatbot to handle customer support and sales questions seems out of reach. Comm100 Task Bot is a free, fun, and interactive chatbot that helps businesses of all sizes to increase engagement and drive sales. Gaining new leads is essential to growing a business.

Chatbots 251

Chatbots Sales eBook Resources 251

Comm100

MARCH 16, 2022

The top-performing private sector in the US boasts a customer satisfaction score of 8.3 In US government, this score languishes at 4.5. In this guide, we provide government agencies with an understanding of citizens’ customer service expectations and how they want to interact in today’s digital-first world. – Chapter 4.1:

Government 191

Government Customer Service Chatbots Effort Score 191

Lumoa

MARCH 9, 2023

Customer feedback is a direct line to how your consumer base feels about your business and its products. It’s invaluable information that enables you to address problems, make changes where necessary, and give your customers more of what they love. Helping you to improve your service and grow your business.

Feedback 208

Feedback Strategy Survey Customers 208

Kustomer

JUNE 5, 2023

A simple tool your business can begin using quickly and easily to help combat this issue and gain a competitive edge is live chat. In this blog, we define live chat customer service, detail why customers love this CS tool, and dive into the many benefits of live chat.

Customer Experience 98

Customer Experience Competitive Advantage Chatbots CRM 98

Comm100

NOVEMBER 13, 2022

A Complete Guide to Omnichannel Customer Service. Customers now use an average of nine different channels to connect with companies, and they expect the support they receive on these channels to be fast, convenient and personalized. Omnichannel customer service use cases. Omnichannel customer service use cases.

Omni-Channel 212

Omni-Channel Customer Service Chatbots Social Media 212

Comm100

JANUARY 21, 2020

Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s always important to check the health of your digital customer journey. So, what should you look at when planning or evaluating your customers’ digital journey? Remember: Mind your response time.

Customer Journeys 209

Customer Journeys Social Media B2C Omni-Channel 209

Comm100

NOVEMBER 13, 2022

A Comprehensive Guide to Chatbot Software. Chatbots provide exactly this and, now powered by improved technology and AI, consumer acceptance is growing fast. 70% of customers either currently use or are interested in using chatbots for simple customer service enquiries. Chatbot use cases. Chatbot use cases.

Chatbots 130

Chatbots Software Self Service Wait Times 130

GetFeedback

FEBRUARY 14, 2019

It’s one of the main reasons why live chat customer service is in such high demand. Implementing a live chat feature is not easy, but definitely feasible. The real hard part is measuring your live chat’s success. At GetFeedback, we use four metrics to measure the performance of our live chat support.

Metrics 186

Metrics Measurement Effort Score Survey 186

Kayako

MARCH 21, 2022

ECommerce is growing like wildfire, offering exciting business insights via analytics and data. They take their business elsewhere. Are you ready to get started or improve your telecom customer service KPI performance? Sometimes it is easy to forget that there are people on the other end of the transaction.

Customer Service 292

Customer Service Social Media Ecommerce Competitive Advantage 292

GetFeedback

JANUARY 7, 2019

Live chat customer service has become an expectation to the modern customer—more than half of all customers prefer chatting with someone in real time via chat rather than picking up their phone. As a result, live chat is expected to grow by as much as 87% in the next 12-18 months.

Customer Service 225

Customer Service Feedback Resources Survey 225

Kustomer

FEBRUARY 11, 2024

This cloud-based CX software is used by over 100,000 companies — with Siemens, Uber and Shell as some of its most prominent clients. Considering that Zendesk makes software for every industry and markets to businesses of all sizes, Zendesk may not be the most appealing choice for companies needing a more specialized solution.

Omni-Channel 98

Omni-Channel Self Service Multi-Channel Knowledge Base 98

Comm100

DECEMBER 8, 2020

If you’re reading this blog, then you probably already know that live chat is the most popular digital customer service channel – and it keeps on growing. From January to August 2020, chat volume increased by 24% compared to 2019. But did you know that live chat can be so much more than just messaging?

Software 130

Software Video eBook Interaction 130

InMoment XI

JULY 12, 2023

With the number of businesses available to your customer base, including big competitive retail brands, you have to make your business stand out from the pack. A well-designed CX strategy can be the main aspect that helps you attract and retain your customer base, so you don’t want to leave anything up to change.

Customer Experience 260

Customer Experience Strategy Self Service Customer Journeys 260

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

Comm100

DECEMBER 14, 2022

As more and more touch points between businesses and customers are established, the expectation to provide a seamless customer experience across channels has turned into a necessity. And automation is the way to go for businesses that want to design, create and constantly reinvent superior buyer journeys.

Customer Experience 130

Customer Experience Self Service Chatbots How To 130

Comm100

OCTOBER 19, 2022

A good chatbot will deliver exceptional value to your customers during their buying journey. But you can only deliver that positive value by making sure your chatbot features offer the best possible customer experience. On some sites, it appears as if the user is chatting with another human. What Is a Chatbot?

Chatbots 216

Chatbots Omni-Channel Analysis Interaction 216

Comm100

APRIL 28, 2021

As easy as it is to support customers with live chat, live chat customer support operations should never be run blindly. Knowing how your team is performing is the key to delivering great customer service. Here are the top six metrics that you can use to analyze the success of your support team.

Measurement 133

Measurement Abandon Rate Net Promoter Score Wait Times 133

NICE inContact

AUGUST 2, 2019

We talk a lot about “future-proofing” your business. You don’t simply want to plan for your current customer service needs. You’ll need a solution that can easily scale as business grows. 1) Live Chat. 1) Live Chat. Now, live chat is a necessity.

Technology 120

Technology Customer Service Omni-Channel Self Service 120

Lumoa

MARCH 12, 2023

Ask most business leaders and they’ll tell you customer experience (CX) is essential. Everyone and their mother knows that keeping your customers happy and investing in the relationship they have with your business will help you grow. Say a customer contacts your support team because they run into a problem.

Customer Experience 208

Customer Experience Customer Journeys NPS Analytics 208

Kustomer

FEBRUARY 6, 2024

Among literally hundreds of things to consider, your business needs to factor in cost, scalability, integration and deployment options, as well as long-term value. And that’s exactly what we did in this guide. So, how do you figure out which enterprise help desk software is the right option?

Software 98

Software Self Service Omni-Channel Knowledge Base 98

SurveySensum

MARCH 8, 2024

Businesses have increasingly turned to chat support as a pivotal tool to engage with customers. Chat support offers real-time assistance, helping your company address customer queries, resolve issues promptly, and ultimately enhance customer satisfaction. The global market for live chat software was worth $755.23

Customer Satisfaction 52

Customer Satisfaction Knowledge Base Customers Social Media 52

TechSee

JANUARY 24, 2019

Live video support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. Live video chat support.

Video 141

Video Contact Center Financial Call Flow 141

Comm100

OCTOBER 30, 2020

Maybe you even calculated the ROI your specific company can generate by using chatbots. Now it’s time to take the next step – choose the best chatbot platform for your website and significantly improve your customers’ and agents’ experiences. The bot can be used through mobile, social, web, SMS, or live chat.

Chatbots 147

Chatbots Technology Social Media ROI 147

Seaton CX

DECEMBER 8, 2023

It shows you where to invest your limited resources (time, people, and money) to change the customer experience. When those changes also improve business outcomes, your journey mapping initiative is a success. When those changes also improve business outcomes, your journey mapping initiative is a success.

Customer Journeys 59

Customer Journeys Return on Investment Customers Contact Center 59

Comm100

JANUARY 29, 2021

Maybe you even calculated the ROI your specific company can generate by using chatbots. Now it’s time to take the next step – choose the best chatbot platform for your website and significantly improve your customers’ and agents’ experiences. The bot can be used through mobile, social, web, SMS, or live chat.

Chatbots 131

Chatbots Technology Social Media ROI 131

Kayako

JANUARY 17, 2018

We think about the touchpoints between customer and business when the customer needs help buying or using a product. That involves a whole lot more than just your customer service or support team. Everyone in your company, from CEO on down, should look at effortless customer experience as the #1 goal.

Customer Experience 448

Customer Experience Net Promoter Score NPS Touchpoint 448

BirdEye

MARCH 29, 2024

According to a recent Birdeye survey , 60% of businesses consider Instagram to be a mission-critical social media platform for their growth. So, if you want to compete with your peers, it is vital to explore all formats and that includes Instagram stories. Tap the “+” icon or swipe right on your screen to go to Stories.

Social Media 109

Social Media Video Guidelines Feedback 109

Magellan Solutions

MAY 15, 2023

Excellent customer service can lead to a more powerful sales funnel, which means more customers and business revenue. But not all businesses provide a fantastic job in this area. The best solution to bridge the customer and business communication gap is outsourcing answering services. What Are Answering Services?

Telecommunications 98

Telecommunications Poor Customer Service Customer relationships Loyalty 98

Comm100

JUNE 24, 2020

No matter which digital support channels your business offers, keeping your confidential customer data safe and secure is a (if not the ) top priority. If your organization faces these limitations, fear not — Comm100 can help you level up your digital customer service capabilities while meeting all your security needs.

Customer Engagement 130

Customer Engagement Software Engagement Omni-Channel 130

GetFeedback

NOVEMBER 20, 2019

These days, businesses are investing more in perfecting the customer experience. . Using customer feedback allows your business to support a customer-first model that essentially makes your customers the decision-makers of your company. billion people use social media. . And of those 2.82

Social Media 284

Social Media Feedback Chatbots Survey 284

Kayako

JANUARY 14, 2019

Looking for an intercom alternative that’s easy on your pockets and doesn’t skip on any functionality? Well, we’ve done some homework and put together a list of 3 intercom alternatives that are packed with features and functionality you’d look for to engage visitors, convert prospects, and support customers as your business grows. .

Knowledge Base 123

Knowledge Base Chatbots Policies Comparison 123

BirdEye

DECEMBER 14, 2022

Social media has completely changed the way businesses can grow. With a single post, you can catch the eye of millions and make your brand a household name overnight. That said, the content that launches one business into success might produce completely different results for others. Live videos 6. Written posts 3.

Social Media 98

Social Media eBook Infographics Entertainment 98