Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? The company started out as a survey tool for academics and has grown into a multi-product feedback software.

Self Service 208

Self Service Customer Journeys Analysis Feedback 208

SurveySensum

OCTOBER 23, 2023

But doing a detailed comparison is a time-consuming process which is why this blog provides you with a list of the top 9 GetFeedback alternative tools. Quick Overview of Top 7 GetFeedback Alternatives in 2023 Here is a quick overview of the top 7 GetFeedback alternatives based on their G2 score, pricing, etc.

NPS 52

NPS Multi-Channel Survey Feedback 52

BirdEye

SEPTEMBER 11, 2023

However, most businesses today struggle with the sheer volume of customer feedback that they get across channels and locations. This blog post explores how Artificial Intelligence (AI) can make a difference in customer feedback management for your business. Why must businesses use AI in customer feedback management?

Feedback 58

Feedback Management Social Media How To 58

SurveySensum

SEPTEMBER 15, 2023

We are going to answer them here in this blog along with the top 10 B2B service feedback tools. Feedback Channels: Consider how and where you want to collect feedback. 5) Feedier Interactive feedback collection Feedback automation Multi-language support None Contact their team 4.5 (5) What is a B2B service feedback tool?

B2B 52

B2B Tools Feedback Comparison 52

SurveySensum

SEPTEMBER 14, 2023

And that’s what we’re going to explore in this blog. 5) HelpStack Multi-Channel Support In-App Knowledge Base Customizable Widgets Contact their team Contact their team 3.9 (5) Effortless Integration Multi-Service Compatibility Real-Time Engagement Free trial available Starts at $29/month 4.3 (5) 5) Doorbell.io

Tools 52

Tools Feedback Multi-Channel Social Media 52

SurveySparrow

JUNE 27, 2023

This blog is about the ten best tools you can use in 2023 to improve your customer experiences. With its real-time analytics, intuitive interface, and multi-channel survey distribution, you’re well-equipped to handle any customer insights that come your way. They show you how customers interact with your business.

Customer Journeys 52

Customer Journeys Analytics Tools Analysis 52

Lumoa

FEBRUARY 14, 2024

A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. So, your CX strategy needs to ensure your customer journey is smooth, with as few touchpoints and channel switches as possible. Clearly, people prefer minimal interactions, even with brands they love.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

Totango

SEPTEMBER 22, 2023

CS has the multi-pronged connection with customers to understand and nurture their path to business outcomes—over time. “We need to be able to communicate with customers through multiple channels to reach them in the moments that matter and ensure we help them achieve their most desired outcomes.

Multi-Channel 114

Multi-Channel Customer Success Omni-Channel Software 114

BirdEye

MAY 3, 2023

The choice of the right marketing channel can make or break a campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. This blog post deals with everything you need to know to leverage the right channels and boost your business revenue.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Optimove

AUGUST 31, 2023

Notably, over 70% of consumers place value on personalization when shopping online, as evidenced by findings from our February 2023 Marketing Fatigue Survey and our July 2023 Holiday Shopping Survey. Conflicting messages and promotions across different channels.

Data 52

Data Marketing Multi-Channel B2C 52

Optimove

JANUARY 3, 2023

Hello, 2023! So, B2C marketing professionals, here’s what should be among your 2023 New Year’s resolutions. This approach helps brands gain their customers’ loyalty and has proven to boost customer lifetime value by 33%. ” That, more than anything, will be the key to success in 2023.

B2C 59

B2C Marketing Multi-Channel CRM 59

SurveySensum

OCTOBER 11, 2023

AskNicely streamlines the feedback collection process through various channels, such as email, SMS, and in-app messages. But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings. However, despite its effectiveness, AskNicely has some drawbacks to consider.

Analytics 52

Analytics Net Promoter Score Survey NPS 52

BirdEye

JANUARY 25, 2024

Reviews can also be repurposed for various channels and become one of your best marketing tools. According to our data: Businesses received an average of 66 new Google reviews per location in 2023. Make Multi-Location Social Media Management a Breeze Want to see the impact of Birdeye on your business? Watch the Free Demo Now.

Social Media 110

Social Media Brands How To Multi-Channel 110

SurveySensum

OCTOBER 10, 2023

So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. Quick Overview of Top 9 Delighted Alternatives in 2023 Here is a quick overview of the top 9 Delighted alternatives based on their G2 score, pricing, etc. As a result of these drawbacks, users look for other alternatives.

Knowledge Base 52

Knowledge Base Multi-Channel Survey Feedback 52

BirdEye

AUGUST 7, 2023

13 Auto repair marketing strategies you should check out Strategies to retain existing customers Trends in auto repair marketing in 2023 What are the best platforms for advertising auto repair services? Various marketing techniques and channels are used to reach and engage potential clients who need automotive repair and maintenance services.

Strategy 52

Strategy Sales Marketing Social Media 52

BirdEye

AUGUST 28, 2023

In this blog, you will learn actionable steps to create an irresistible social media profile for your business. Why building a strong social media profile is important in 2023? Why building a strong social media profile is important in 2023? Not posting relevant industry news or blogs regularly. Watch the Free Demo Now.

Social Media 52

Social Media Strategy Entertainment Multi-Channel 52

SurveySensum

APRIL 21, 2023

This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. A quick overview of Formstack alternatives in 2023 Formstack Alternatives Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Start at $49 per month 4.7 (5)

Survey 52

Survey Multi-Channel Analysis Tools 52

Optimove

AUGUST 22, 2023

Let’s dive into consumer insights and intriguing facts about SMS campaigns for the upcoming 2023-24 NFL season. The feature of multi-leg parlay tracking on individual legs resonated positively with certain individuals. The reality is that SMS Marketing is the odds-on favorite for this NFL season.

Multi-Channel 40

Multi-Channel Effort Score Feedback Engagement 40

BirdEye

OCTOBER 26, 2023

This blog post offers an in-depth overview of a panel discussion that delves into the significance of reviews and how they influence both C-suite decisions and customer choices. So I started with the platform in 2015, which is just crazy to think that it’s been that long ago, but really as a solution in the multi-family space.

Brands 115

Brands Multi-Channel Consulting Report 115

SurveySensum

NOVEMBER 10, 2023

Well, with this blog we will list out the top 9 website feedback tools that you choose to effectively analyze your user behavior and enhance your website user experience. Best Features It enables users to create and deploy different survey types on different channels or devices. What are the best tools out there?

User Experience 52

User Experience Tools Feedback Analysis 52

BirdEye

OCTOBER 11, 2023

This blog details the panel discussion on Grow sales by delighting customers with George Grigoryan – Marketing Director, SEV, and Vandana Agarwal, VP of Pre and Post-Sales, Birdeye and Justin Meredith. SEV is a multi-location med spa combining Boutique experience with affordable pricing.

Sales 110

Sales Social Media Customers Multi-Channel 110

BirdEye

OCTOBER 16, 2023

In this blog post, we cover the session – “Growing your agency with Birdeye,” where Jaison Blais – Head of Birdeye Sales, spoke to JD Dammier, Owner of Bizinga and a long-standing customer of Birdeye. It also enabled us to be a lot better with multi-location type businesses.” The more you sell value, the better.

Omni-Channel 63

Omni-Channel Multi-Channel Social Media Communication 63

NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. This is why it is crucial to be able to get in touch with your list via the preferred channel of your leads. The communication channels used should also align with the audience’s preferences.

Contact Center 52

Contact Center Strategy Call Center Multi-Channel 52

VDS

MARCH 17, 2023

It allows organizations to manage customer interactions across multiple channels, including voice, email, chat, and social media. The platform also includes advanced security features such as role-based access controls, data encryption, and multi-factor authentication to ensure that sensitive data is protected.

Contact Center 52

Contact Center Self Service Policies System 52

BirdEye

FEBRUARY 21, 2023

For multi-location businesses, our data tells us that about 81% of participants handle social media on the corporate level, 24% have employees at individual locations, and 20% work with marketing agencies. Check out our blog post, How to get verified on Instagram with the blue check mark , to make it happen sooner than later.

Social Media 98

Social Media Marketing Advertising Video 98

Brad Cleveland Blog

JUNE 1, 2023

The following are excerpts from the transcript of Brad’s recent keynote address to Contact Center Expo, hosted by ICMI, the International Customer Management Institute, May 16 and 17, 2023. Hi everyone. Thanks so much for joining us.

Contact Center 26

Contact Center Management Multi-Channel Customer relationships 26

Brad Cleveland Blog

JUNE 1, 2023

The following are excerpts from the transcript of Brad’s recent keynote address to Contact Center Expo, hosted by ICMI, the International Customer Management Institute, May 16 and 17, 2023. Hi everyone. Thanks so much for joining us.

Contact Center 26

Contact Center Management Multi-Channel Customer relationships 26

BirdEye

JULY 11, 2023

This blog post covers the basics of Instagram captions with examples to get you started on your Instagram marketing journey. How to write captivating Instagram captions for your business Measuring your success on Instagram FAQs about Instagram captions Download our free 2023 social media toolkit What is an Instagram caption?

Social Media 40

Social Media Video Examples Brands 40

BirdEye

APRIL 6, 2023

If you’re passionate about starting a new business in 2023, here’s a list of business opportunities to explore. Freelance writers generate a wide range of content, from blog posts to ebooks and even ghostwriting speeches. However, it requires a leap of faith, careful planning, and prudent decision-making traits to be your own boss.

Insurance 98

Insurance Social Media Transportation Consulting 98

SurveySparrow

FEBRUARY 23, 2023

To make things easier for you, we bring to you what we think are some of the best Usersnap alternatives to look out for in 2023. Parlor syncs well with all your business tools, including live chat, ticketing systems, CRM, and existing analytics suite, allowing teams to measure results across different channels. A damn good tool, eh?

Survey 52

Survey Multi-Channel Feedback Analysis 52

Currency Alliance

DECEMBER 20, 2022

Some brands will do this in 2023, but actually, the loyalty & marketing industries have learned from recent experience that this costs you money in the long run. So, while the major loyalty trends for 2023 will be oriented around cost control, this will be accompanied by refocusing investment where it’s most profitable.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52

BirdEye

APRIL 7, 2023

Let’s look at some of the most critical marketing KPIs you must track in 2023. If that is the case for your business, make sure to use a tool that can measure multi-touchpoint revenue attribution. Cost per lead Cost per lead is an important marketing KPI to monitor in 2023. So what should you look out for?

Marketing 52

Marketing Social Media Return on Investment Touchpoint 52

BirdEye

JUNE 12, 2023

NAP accuracy It is crucial that your NAP information is correct and follows the same format across all channels. Citations A citation is an official mention of your NAP on another website, whether it be on their directory or even their blog posts, which will increase the visibility of your business. This may sound straightforward.

Analysis 52

Analysis Social Media Tips Tools 52

SurveySparrow

JUNE 26, 2023

Imagine a world where surveys effortlessly find their way to respondents, reaching them through various communication channels. This blog will explore the top five multichannel survey distribution tools that will revolutionize how you distribute surveys. Sounds like a dream, right?

Tools 52

Tools Survey Multi-Channel Social Media 52

BirdEye

FEBRUARY 27, 2024

Whether you’re looking to boost brand awareness, fuel customer engagement, or turbocharge car sales , this blog post is the ultimate guide for your dealership brand to succeed in 2024. billion dollars in 2023 as per their mid-year report. Table of contents What is car dealership advertising? Why to invest in car dealership advertising?

Advertising 63

Advertising Automotive Social Media Multi-Channel 63

BirdEye

OCTOBER 17, 2023

In 2023, AI has made significant developments, particularly in branding. This blog provides a comprehensive overview of a panel discussion that delves into how AI takes the busy work out of brand building and how Birdeye Social, with its amazing AI capabilities, makes managing the social media of multi-location businesses easy.

Brands 58

Brands Social Media Multi-Channel Tools 58

BirdEye

OCTOBER 19, 2023

Google ads are a top lead generation channel for local businesses. This blog details the panel discussion, “Reviews to Revenue: How to Boost Google Ad Performance by 17%” from Birdeye View 2023. They are the top lead generation channel for local businesses, and it’s fairly easy to understand why that is.

How To 110

How To ROI Multi-Channel Advertising 110