Comm100

MARCH 20, 2024

There’s often a gap between what the public expects and what government can deliver, due in part to resource limitations, legal constraints, and bureaucratic processes. In 2022, they launched two Comm100 AI Chatbots so they now can provide 24/7 support in both French and English. You can read the full story here.

Government 203

Government Communication Self Service Chatbots 203

AWS Machine Learning

OCTOBER 1, 2022

Be our guest as we celebrate 20 years of AI/ML innovation on October 25, 2022, 9:00 AM – 10:30 AM PT. During the virtual AI/ML innovation event on October 25, we take time to reflect on what’s been done at Amazon and how we have packaged this innovation into a wide breadth and depth of AI/ML services. Happy innovating!

Innovation 83

Innovation Automotive Healthcare Transportation 83

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. ’s premier technology companies and an employer of choice, growing revenue over 100% annually for the last three years.

Industry 52

Industry Chief Customer Officer Leadership Software 52

West Monroe

JANUARY 25, 2022

Entering 2022, 87% of manufacturers remain optimistic. We believe manufacturers will continue adapting within volatile market conditions, focusing on growth opportunities while increasing productivity with the same resources and pursuing acquisitions. Organic growth: Investing in digital to drive revenue and inspire innovation.

Competitive Advantage 52

Competitive Advantage Leadership Technology Resources 52

CSM Magazine

JUNE 22, 2023

Calabrio , the workforce performance company, is proud to announce it has been awarded Workforce Innovation of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards. In 2022, Grant’s assistance resulted in a staggering 23.7 Grant liberates agents from mundane tasks empowering them to maximise their time.

Innovation 52

Innovation Customer Centricity Analytics Customers 52

Clarivate

MAY 18, 2023

Marko Damjanovic, Head of Corporate Sustainability at Clarivate, reviews our 2022 ESG milestones and highlights our 2023 goals for advancing our strategic commitments to the United Nations SDGs – all by accelerating our actions and by helping our customers achieve their goals.

Report 98

Report Innovation Government Culture 98

West Monroe

OCTOBER 19, 2023

To support their digital aspirations, manufacturers expect to increase technology investment relative to current levels. In research for the Manufacturing in 2030 Project , 91% of organizations said they expect to increase spending on technology—29% expect increases to be “significant.”

ROI 52

ROI Technology Strategy Return on Investment 52

Clarivate

SEPTEMBER 7, 2023

This guide to understanding the G20 scorecard explores how this interactive tool expands our perspective of global research and innovation. This condenses and compares the research and innovation capabilities of the G20 economies* which are renowned for their significant investments in education, research and technology.

Government 116

Government Trends Comparison Innovation 116

Quadient

AUGUST 11, 2022

2022 Analyst Report Roundup: Data to Back Your CCM-CXM Budget. Thu, 08/11/2022 - 15:15. If you are looking to understand trends in Customer Communication Management from a cloud-hosted, AnyPrem, or Customer Experience Platform (CXP) perspective, you can access Aspire’s 2022 CCM-CXM Leaderboard. Marissa Feigen.

Customer Journeys 52

Customer Journeys Report Data Omni-Channel 52

Call Experts

MAY 13, 2021

You need to know the top seventeen HVAC resources for technicians and home service professionals. To stay up-to-date with the trends and industry, technicians must always try to be more innovative and more efficient. . Then, we will provide crucial HVAC resources for technicians. HVAC Technicians need HVAC resources! .

Resources 52

Resources Guidelines Trends Innovation 52

West Monroe

JANUARY 25, 2022

In 2022, the dialogue across financial services will be driven by the themes of rising interest rates, high inflation, and the need for growth in the face of continued digital disruption. The decision to build, buy, or partner to compete with fintechs and large digital technology companies. The largest banks already claim to be close.

Banking 52

Banking Financial Trends Multi-Channel 52

Inbenta

NOVEMBER 3, 2022

There’s no denying it: the healthcare industry is experiencing rapid changes and advancements in technology every year. Artificial intelligence (AI), Neuro-Symbolic AI , and Natural Language Processing (NLP) are just a few of the many innovations making their way into hospital systems, research labs, and doctor practices.

Healthcare 96

Healthcare Chatbots Self Service Hospitality 96

Circular Edge

JANUARY 21, 2022

Whether negotiating your next MSP renewal or exploring on-demand support or managed services for the first time, I do hope this analysis helps you to realize a successful & innovative JDE support partnership. Subpar Resources – You know more about JDE than those assigned to help. avoiding ‘Churn’ at your cost). Seriously!?

Resources 52

Resources Innovation Analysis Chatbots 52

Clarivate

MAY 31, 2023

A glance at the 2022 top selling drugs for the biggest pharma companies reveals how dependent many large pharmas are on a small basket of products – most acquired through partnerships or acquisitions – that are nearing loss of exclusivity. billion in 2022. therapeutic area, mechanism, technology, or stage of development).

Healthcare 52

Healthcare Innovation Analytics Resources 52

SurveySparrow

DECEMBER 27, 2021

The Chief Human Resources Officer (CHRO) is someone who takes care of all human resource management issues in an organization. It has changed the CHRO’s priorities and forced them to adapt to a remote working structure, including making technological and operational changes overnight. Making mental health a priority.

Trends 52

Trends Policies Government Survey 52

Gainsight

JUNE 2, 2022

We know that what she will bring to the table is an extraordinary perspective on business, technology, and CS. Yancey Spruill is the CEO of DigitalOcean, known for its digital storage and networking products and solutions powered by cloud technology. His approach to technology, business, and community is inspiring.

Chief Customer Officer 52

Chief Customer Officer Innovation Leadership Connections 52

West Monroe

MARCH 16, 2023

My take: The companies that strike the right balance of risk and innovation when adopting generative AI will win. I’m very familiar with how West Monroe is navigating this process—not only as the leader of our Technology practice, but as the head of our generative AI taskforce.

Innovation 52

Innovation ROI Financial Data 52

West Monroe

MARCH 16, 2023

My take: The companies that strike the right balance of risk and innovation when adopting generative AI will win. I’m very familiar with how West Monroe is navigating this process—not only as the leader of our Technology practice, but as the head of our generative AI taskforce.

Innovation 52

Innovation ROI Financial Data 52

PK

MARCH 11, 2020

According to Gartner, 85% of large businesses will have incorporated RPA technology by the end of 2022, and Forrester expects the? RPA creates far more opportunities, including enabling employee innovation and increasing the value of your human capital, while helping to foster digital transformation and an improved customer experience.

Innovation 86

Innovation System ROI Industry 86

Clarivate

NOVEMBER 15, 2023

Our 2023 evaluation and selection policy As the need for high-quality data from rigorously selected sources is becoming ever more important, the Institute for Scientific Information (ISI) has had to adapt and respond to technological advances and changes in the publishing landscape when selecting individuals for inclusion.

Policies 130

Policies Analysis Exercises Groups 130

Clarivate

JANUARY 23, 2024

R&D productivity fell in 2022, but late-phase cancellations are also trending down The rise and fall of R&D productivity across the global biopharmaceutical industry is a well-documented and much discussed topic, with industry commentators quantifying productivity in many ways (e.g., Learn more about purchasing it here.

Trends 52

Trends Metrics Analysis Innovation 52

Experience Investigators by 360Connext

JUNE 13, 2023

It’s the lowest it’s been in decades, according to a 2022 study. According to a survey conducted by Getfeedback in 2021 , 20% of CX professionals sit in the operations department under an Information Technology (IT). The role of the Chief Marketing Officer is a tough road these days. Yet traditional marketing goes up to the sale.

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. If you missed the 2022 list, you can check it out here. Their knowledge and impact is constantly reshaping the service industry.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

CustomerSuccessBox

DECEMBER 6, 2021

With the grace of a number of Customer Success communities, we have come a long way to 2022. The joy of innovating, the joy of selling, the joy of subscribing, and the joy of customer success. He is also a consultant, coach, and trainer for technology professionals across 30 countries. Jeff Breunsbach. Andrew Michael.

Customer Success 52

Customer Success Consulting Chief Customer Officer B2B 52

Lumoa

APRIL 28, 2024

Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022. Qualtrics launched their generative AI XM/os2 in 2023 and announced that they are investing $500 million in AI innovation over the next four years.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

Clarivate

OCTOBER 26, 2022

The world’s sustainability challenges provided the impetus for our new report, A study of energy in transition: the role of research and innovation in the world’s shift to sustainable energy sources. 3] This supports our finding that research and innovation development in the major sustainable energy research areas is approaching completion.

Report 52

Report Government Innovation Analysis 52

Lithium

NOVEMBER 1, 2022

Community ROI: Embracing Humanity’s Desire to Help Few articles and resources are diving deep into exactly why brands are finding high levels of value and success with their digital communities. Check it out on-demand along with resources to help you succeed! This article aims to change that.

Roadmap 52

Roadmap ROI Social Media Contact Center 52

Clarivate

FEBRUARY 27, 2024

Our tools empower students to enhance their learning and research experiences and accessing valuable resources. We serve as trusted partners to over 26,000 public and academic libraries, providing essential tools and resources. We actively implement processes and technologies to prevent, detect and mitigate any biases.

Healthcare 52

Healthcare Case Study Resources Government 52

Magellan Solutions

MAY 20, 2024

billion in the year 2022. These companies are being lauded for their expertise, innovative solutions, and unwavering commitment to excellence. Concentrix is committed to high-impact interactions that deliver value to customers, powered by innovative technologies and a talented workforce.

Call Center 52

Call Center Call Center Solutions Innovation e-support 52

Think Customers

DECEMBER 22, 2021

Meeting employee needs and equipping them with the right tools with be critical in 2022. The nature of work has changed, but human needs haven’t: technology alone isn’t going to retain your employees, a better and livable wage will. In 2022 great EX is a priority. Put employee needs on top. Unlock insights with analytics.

Contact Center 52

Contact Center Strategy Self Service Training 52

COPC

JULY 25, 2022

Join Live: Thursday, August 11, 2022 2:00 PM PHST Manila (GMT+8) * All registrants receive the recording. 2022, Global Benchmarking Series, Con t act Center Technologies. As more and more companies push customer care towards self-service, few organizations deploy these technologies well. Setting Customers up for Success.

Self Service 81

Self Service Customer Success Contact Center Chatbots 81

AWS Machine Learning

OCTOBER 26, 2023

Intuitivo, a pioneer in retail innovation, is revolutionizing shopping with its cloud-based AI and machine learning (AI/ML) transactional processing system. This groundbreaking technology enables us to operate millions of autonomous points of purchase (A-POPs) concurrently, transforming the way customers shop.

Retail 104

Retail Innovation System Video 104

Quadient

JULY 18, 2022

Mon, 07/18/2022 - 12:40. IDC MarketScape: Worldwide Cloud Customer Communications Management Applications 2022 Vendor Assessment — Dynamic Delivery of Multichannel Personalized Experiences. BlueRush won Quadient’s Technology of the Year award. j.shah-thiel. Alban Olier. VP Global Alliances & Channels, ICA.

Communication 52

Communication Customer Experience Social Media Software 52

West Monroe

MARCH 27, 2023

Twitter icon Created with Lunacy Q&A Thinking about your passion for mentoring the next generation, how have companies been able to successfully create a culture that innovates? In your experience, how are Millennial and Gen Z workers looking at technology in the workplace? I consider this new kind of culture “Culture 2.0.”

Social Media 94

Social Media Culture Competitive Advantage Technology 94

SurveySensum

DECEMBER 1, 2021

15 Best NPS Tools to look for in 2022. 15 Best NPS tools of 2022. You will need dedicated NPS software with innovative survey distribution channels, specific analytic and reporting features to conduct successful NPS surveys. It should blend effortlessly with your technology, workflows, and communications. Introduction.

NPS 52

NPS Tools Net Promoter Score e-support 52

Comm100

FEBRUARY 10, 2022

In public sector CX, a poor use of resources can mean wasted tax dollars and less support available for citizens. While private companies with a steady income stream might be able to overcome an issue by “throwing money at it,” this isn’t an option in the public sector where resources are often fixed.

Government 130

Government Customer Experience Chatbots Social Media 130

AWS Machine Learning

AUGUST 29, 2022

On August 9, 2022, we announced the general availability of cross-account sharing of Amazon SageMaker Pipelines entities. To still be able to monitor and control the deployed pipeline from their respective dev and shared services accounts, resource shares are set up with AWS Resource Access Manager in the test and dev accounts.

Management 87

Management Policies Resources Travel 87