ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. ’s premier technology companies and an employer of choice, growing revenue over 100% annually for the last three years.

Industry 98

Industry Chief Customer Officer Leadership Software 98

West Monroe

JUNE 6, 2023

As long as technology continues its creep into every facet of our daily lives, customer expectations for organizations’ products, services, and experiences will continue to evolve. That’s why innovation is so critical. But the innovation landscape is changing fast—and not in linear fashion. The Dow Jones U.S.

Innovation 52

Innovation e-support Banking Retail 52

Clarivate

JUNE 9, 2022

Continuing the celebration of World IP Day 2022, Aman Gata-Aura, Strategy Manager at Clarivate , shares her thoughts on how sustainability and quality education are key for supporting young people and the future of intellectual property. According to the World Intellectual Property Organization (WIPO), there are around 1.8

Innovation 98

Innovation Automotive Resources Tools 98

eGain Blogs

NOVEMBER 7, 2022

About KMWorld 2022. eGain will be at KMWorld 2022 , KMWorld’s 26 th annual conference about knowledge management and information sharing. This year’s conference theme is: People Driving Knowledge Sharing: Innovation, Resilience & Agility. 09 November 2022 | 09:45 am—10:00 am ET. Time: 9:45 am—10:00 am.

Conference 52

Conference Self Service Contact Center Government 52

West Monroe

FEBRUARY 13, 2023

Listen to "Leveraging Innovation for Companies At Any Scale" on Spreaker. About the episode What does it mean to enable innovation—whether your company is a start-up, a fast growing company, or a mature corporate? Featuring Betsy Ziegler CEO of 1871, Chicago’s innovation hub and the No.

Innovation 52

Innovation Company Data Groups 52

West Monroe

FEBRUARY 13, 2023

Listen to "Leveraging Innovation for Companies At Any Scale" on Spreaker. About the episode What does it mean to enable innovation—whether your company is a start-up, a fast growing company, or a mature corporate? Featuring Betsy Ziegler CEO of 1871, Chicago’s innovation hub and the No.

Innovation 52

Innovation Company Groups Strategy 52

AWS Machine Learning

OCTOBER 17, 2023

It means putting aside technology and solutions, starting from the expected results of customers, confirming their value, and then deducing what needs to be done in reverse order before finally implementing a solution. On the other hand, as of 2022, most of the revenue in the Chinese dairy industry still comes from liquid milk.

Technology 90

Technology Video Innovation Effort Score 90

Lumoa

DECEMBER 15, 2022

Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. Plus, look at how to create a VoC strategy from scratch in five simple steps. Image Source.

Voice of Customer 236

Voice of Customer Analytics Social Media How To 236

InMoment XI

FEBRUARY 15, 2022

In 2022, modern retailers will face many challenges as the industry continues to recover from the global pandemic. It’s no surprise that being able to buy products online is an expectation, but customers also want options on how to receive said product. The question is, which of these will last?

Retail 260

Retail Consumers Social Media eBook 260

ChurnZero

JANUARY 13, 2022

Following the trends from the last few years, we fully expect to see an acceleration in the number of Customer Success leaders who join the ranks of the C-suite over the course of 2022. Here’s our watchlist of Customer Success leaders to follow in 2022. 10 Customer Success Leaders to Watch in 2022. Follow Adi on LinkedIn.

Customer Success 98

Customer Success Chief Customer Officer Leadership Consulting 98

Kustomer

JUNE 27, 2022

Innovative perspectives and solutions are necessary to expertly navigate this altered, ever-evolving terrain. Types of Customer Support Software What Are the Key Technology Components of Customer Service? How to Choose the Right Customer Service Software How to Measure the Effectiveness of Customer Service Performance.

Software 98

Software Tools Customer Service Self Service 98

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. ’s premier technology companies and an employer of choice, growing revenue over 100% annually for the last three years.

Industry 52

Industry Chief Customer Officer Leadership Software 52

West Monroe

DECEMBER 26, 2022

Listen to "Growth at the Intersection of Technology and Humanity" on Spreaker. In this episode, she talks with us about how to overcome these disconnects and the importance of a business sherpa who can guide you along the way. In my opinion, only 20% of being digital is technology related; 80% of being digital is people and process.

Technology 52

Technology Financial Strategy Consulting 52

West Monroe

JANUARY 16, 2023

Listen to "How to Shift from a Project to Product Mindset" on Spreaker. Join us as Courtney Hemphill–Product, Engineering, and Design Partner at West Monroe–discusses how to implement a product mindset and the value it provides. Tell us a little bit about your background–how did you end up in technology? Group Copy.

How To 52

How To Innovation Software Technology 52

AWS Machine Learning

OCTOBER 1, 2022

Be our guest as we celebrate 20 years of AI/ML innovation on October 25, 2022, 9:00 AM – 10:30 AM PT. During the virtual AI/ML innovation event on October 25, we take time to reflect on what’s been done at Amazon and how we have packaged this innovation into a wide breadth and depth of AI/ML services.

Innovation 75

Innovation Automotive Healthcare Transportation 75

West Monroe

JANUARY 25, 2022

In 2022, the dialogue across financial services will be driven by the themes of rising interest rates, high inflation, and the need for growth in the face of continued digital disruption. How to drive more efficient operations through data, AI and automation. This outlook will not include an analysis of M&A trends.

Banking 52

Banking Financial Trends Multi-Channel 52

Clarivate

MAY 12, 2022

Attendee favorites included: Building a Better Society Through Brands focused on sustainability ; Innovation and the Future of IP focused on new technologies impacting brands; and The Business of Brands focused on commercialization and the role of brands in business. INTA workshops and panels.

Meeting 52

Meeting Leadership Analysis Innovation 52

West Monroe

OCTOBER 19, 2023

To support their digital aspirations, manufacturers expect to increase technology investment relative to current levels. In research for the Manufacturing in 2030 Project , 91% of organizations said they expect to increase spending on technology—29% expect increases to be “significant.”

ROI 52

ROI Technology Strategy Return on Investment 52

Solvvy

AUGUST 22, 2022

This technology also gives businesses the ability to give their customers flexibility in how they’ll reach out, e.g., phone, online chat, messaging, email, or social media. . One of the biggest advantages of AI customer service technology is its ability to automate processes. What are the Advantages of AI Customer Service?

Customer Service 89

Customer Service Innovation Self Service Chatbots 89

CSM Magazine

FEBRUARY 2, 2023

Nearly half (44%) of global consumers are frustrated by the dominance of the English language on the internet and technology, a new report by RWS has revealed. Its core enabler is technological innovation, which is in theory facilitating the rise of a global community. After all, it is our differences which define us.”

Consumers 52

Consumers Technology Culture Brands 52

Quadient

JULY 25, 2022

Choosing your Customer Communication Management Software in 2022. Mon, 07/25/2022 - 21:43. Customer Communication Management (CCM) software technologies emerged 30 years ago as transactional print-centric technology. How to choose the best customer communications management software for your business? j.shah-thiel.

Communication 52

Communication Software Management Omni-Channel 52

AWS Machine Learning

MARCH 14, 2024

In this post we highlight how the AWS Generative AI Innovation Center collaborated with the AWS Professional Services and PGA TOUR to develop a prototype virtual assistant using Amazon Bedrock that could enable fans to extract information about any event, player, hole or shot level details in a seamless interactive manner.

Omni-Channel 94

Omni-Channel Sports Fashion Innovation 94

Lumoa

JULY 17, 2023

Embracing new technology solutions and digitizing customer experience has become a crucial part of this evolution. If you’re wondering how to get started with your digital transformation and what aspects to prioritize, this article is the perfect starting point! It is no longer a competitive advantage but a necessity.

Customer Experience 208

Customer Experience Strategy Self Service Chatbots 208

TechSee

JANUARY 4, 2022

TechSee’s visual assistance solutions simplify the way people deal with technology, and are being quickly adopted far and wide as more and more companies embrace visual transformation. A Year of Innovation. We’ve pivoted and stretched to help a wider range of industries offer their customers better experiences with technology.

Self Service 109

Self Service Insurance Innovation Infographics 109

Currency Alliance

DECEMBER 20, 2022

Technology cost is one of the primary areas where brands stand to achieve savings. When consumer spending is strong, keeping legacy systems is an expensive convenience, since it avoids the big job of replacing technology. Fortunately, loyalty technology is now much more flexible and cost-effective.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52

Gainsight

JUNE 2, 2022

We know that what she will bring to the table is an extraordinary perspective on business, technology, and CS. Yancey Spruill is the CEO of DigitalOcean, known for its digital storage and networking products and solutions powered by cloud technology. His approach to technology, business, and community is inspiring.

Chief Customer Officer 52

Chief Customer Officer Innovation Connections Leadership 52

AWS Machine Learning

MARCH 28, 2024

Over the years, AWS has added numerous features and services, with over 3,300 new ones launched in 2022 alone. AWS has also made significant investments in long-term inventions that have changed what's possible in technology infrastructure. One example of this is their investment in chip development.

Innovation 105

Innovation Telecommunications System Travel 105

West Monroe

JANUARY 24, 2022

Despite some headwinds—including rising inflation, ongoing supply chain constraints that are hitting hardware businesses especially hard, and talent shortages, 2022 is shaping up to be another growth year for HT&S companies. We’ll examine some of the overarching trends affecting the high-tech & software industry in 2022.

Software 40

Software Trends Self Service B2B 40

Experience Investigators by 360Connext

FEBRUARY 1, 2022

This manifests as not getting the resources, people, technology and tools they need to help actually deliver better experiences. Without buy-in , CX leaders are less likely have collaboration with other departments in the organization, which was confirmed in GetFeedback’s State of CX Report for 2022. Article] Want Greater CX Success?

Customer Experience 376

Customer Experience Net Promoter Score Customer Experience Management Feedback 376

West Monroe

JANUARY 23, 2022

As the industry looks ahead to 2022, three themes stand out above the rest: costs, consumerism, and growth. How will each point of the triangle contain costs, approach consumerism, and manage growth—all at the same time? Healthcare and life sciences companies need to be prepared to redefine how they interact with consumers.

Healthcare 52

Healthcare Multi-Channel Consumers Trends 52

Gainsight

SEPTEMBER 22, 2022

That is exactly what is happening with Gainsight’s Pulse 2022. Pulse 2022 had a few incredible sessions specifically focused on how CS is increasing efficiency and driving revenue growth for those in the healthcare industry. Sometimes we find that the best observations come to us after an event, lecture, or gathering.

Healthcare 52

Healthcare Customer Success Strategy Government 52

AWS Machine Learning

NOVEMBER 18, 2022

Join Swami Sivasubramanian, Vice President of AWS Data and Machine Learning on Wednesday, as he reveals the latest AWS innovations that can help you transform your company’s data into meaningful insights and actions for your business, in person or via livestream. AIM217-L (LVL 200) Innovate with AI/ML to transform your business.

Contact Center 74

Contact Center Training Leadership Innovation 74

SurveySparrow

DECEMBER 27, 2021

It has changed the CHRO’s priorities and forced them to adapt to a remote working structure, including making technological and operational changes overnight. Improving operational excellence is going to be a critical measurement of success in 2022 as well. How can we create clear expectations for different types of employees?

Trends 52

Trends Policies Government Survey 52

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. If you missed the 2022 list, you can check it out here. Their knowledge and impact is constantly reshaping the service industry.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Currency Alliance

DECEMBER 7, 2021

There certainly are important topics (trends maybe) that are getting a great deal of attention from loyalty marketers, and we will list them below, but knowing what is becoming popular in one part of the world, or in a specific industry, shouldn’t have much influence on what your company should focus on in 2022.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

CustomerSuccessBox

DECEMBER 6, 2021

With the grace of a number of Customer Success communities, we have come a long way to 2022. The joy of innovating, the joy of selling, the joy of subscribing, and the joy of customer success. He is also a consultant, coach, and trainer for technology professionals across 30 countries. Jeff Breunsbach. Andrew Michael.

Customer Success 52

Customer Success Consulting Chief Customer Officer B2B 52