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9 Best Customer Success Communities in 2022

Totango

Here’s our guide to the top customer success communities in 2022 and what they have to offer. Then, we’ll walk you through a list of nine of the best customer success communities you can join in 2022 and what each of them has to offer. In particular, be aware of any community guidelines regarding product promotion.

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Google’s E-E-A-T: The agency’s guide to success

BirdEye

As a marketing agency, Google’s E-E-A-T guidelines impact you twofold. But what are the E-E-A-T guidelines, and how can you optimize your site for optimum success? In December 2022, Google added an extra "E," for experience, to their search quality rater guidelines. Table of contents What is E-E-A-T?

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Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

Sales through Word-of-mouth Marketing : People are 90% more likely to trust and buy from a brand recommended by a friend. Their versatile platform goes beyond CX and offers solutions for employee experience, market research, and product feedback. times more likely to stick with a brand when their problems are solved quickly.

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100+ social media statistics to help your marketing in 2023

BirdEye

Are you curious about how people use social media? Social media statistics can provide valuable insights into these questions and more. From Facebook’s total users to Twitter’s average daily tweets, there are so many facts that help us better understand how we interact with social networks. Let’s get started.

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What is a good Net Promoter Score?

Lumoa

NPS, or Net Promoter Score, is a market metric that is used in many industries because it is an easy way to quantify how loyal customers are. There were previously 45% of people sharing negative feedback on social media and only 32% sharing positive feedback. However, these are all general guidelines.

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The Future of Outsourcing in BPO Companies in 2024

Magellan Solutions

Omnichannel Communication Platforms By facilitating a unified and smooth customer experience across several channels—including chat, email, social media, and phone— omnichannel communication solutions help businesses promote customer happiness and loyalty. A 2022 McKinsey survey shows that 79% of employees prefer a hybrid word setup.

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How to create the next great social media campaign

BirdEye

A well-crafted social media campaign can turn your brand’s content into a powerful marketing tool. This article will show you how to create a social media campaign strategy that actually works for your business. Table of contents What is a social media campaign? How do social media campaigns work?