AWS Machine Learning

OCTOBER 1, 2022

Be our guest as we celebrate 20 years of AI/ML innovation on October 25, 2022, 9:00 AM – 10:30 AM PT. During the virtual AI/ML innovation event on October 25, we take time to reflect on what’s been done at Amazon and how we have packaged this innovation into a wide breadth and depth of AI/ML services. Happy innovating!

Innovation 83

Innovation Automotive Healthcare Transportation 83

AWS Machine Learning

NOVEMBER 30, 2022

Artificial intelligence (AI) and machine learning (ML) are some of the most transformative technologies we will encounter in our generation—to tackle business and societal problems, improve customer experiences, and spur innovation. They want resources and guidance to implement that technology responsibly at their own organization.

Resources 77

Resources Government System Exercises 77

CSM Magazine

JUNE 22, 2023

Calabrio , the workforce performance company, is proud to announce it has been awarded Workforce Innovation of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards. In 2022, Grant’s assistance resulted in a staggering 23.7 Grant liberates agents from mundane tasks empowering them to maximise their time.

Innovation 52

Innovation Customer Centricity Analytics Customers 52

Kustomer

JUNE 27, 2022

Innovative perspectives and solutions are necessary to expertly navigate this altered, ever-evolving terrain. Let’s explore the path to optimizing your brand with our 12 best software tools for 2022. What Are the 12 Best CS Software Tools in 2022? What Is Customer Service Software?

Software 98

Software Tools Customer Service Self Service 98

Clarivate

MAY 18, 2023

Marko Damjanovic, Head of Corporate Sustainability at Clarivate, reviews our 2022 ESG milestones and highlights our 2023 goals for advancing our strategic commitments to the United Nations SDGs – all by accelerating our actions and by helping our customers achieve their goals.

Report 98

Report Innovation Government Culture 98

Solvvy

AUGUST 22, 2022

Regardless of the channels they use to connect, customers expect service agents to have access to information from prior calls, and details about their purchase histories so agents can specifically tailor interactions to them. It’s a tall order. Chatbots are digital solutions that simulate conversations with humans.

Customer Service 89

Customer Service Innovation Self Service Chatbots 89

C Space

FEBRUARY 2, 2022

Customer Inspired Perspectives on Grocery and Drinks Trends in 2022. C Space CEO, Jessica DeVlieger, was invited by WARC to give her perspective on 2022’s key Grocery and Drinks Industry trends. C Space CEO, Jessica DeVlieger, was invited by WARC to give her perspective on 2022’s key Grocery and Drinks Industry trends.

Trends 52

Trends Banking Consumers Industry 52

West Monroe

JANUARY 25, 2022

Entering 2022, 87% of manufacturers remain optimistic. We believe manufacturers will continue adapting within volatile market conditions, focusing on growth opportunities while increasing productivity with the same resources and pursuing acquisitions. Organic growth: Investing in digital to drive revenue and inspire innovation.

Competitive Advantage 52

Competitive Advantage Leadership Technology Resources 52

TechSee

JANUARY 4, 2022

A Year of Innovation. A Year of Connection. This year, we are proud to have won the 2021 Best in Biz Award for Enterprise Product of the Year, TMC’s 2021 CRM Excellence Award, and the TMC Pandemic Tech Innovation Award. . A Year of Innovation. A Year of Connection. 2021 Year in Review. A Year of Growth.

Self Service 109

Self Service Insurance Innovation Infographics 109

Inbenta

NOVEMBER 3, 2022

Artificial intelligence (AI), Neuro-Symbolic AI , and Natural Language Processing (NLP) are just a few of the many innovations making their way into hospital systems, research labs, and doctor practices. Million by 2030 , growing at a CAGR of 19.16% from 2022 to 2030. Million in 2021 and is projected to reach USD 943.64

Healthcare 96

Healthcare Chatbots Self Service Hospitality 96

Gainsight

JUNE 2, 2022

And Confluent is innovating a new category of data infrastructure. Thimaya Subaiya and Anisha Sivakumar Discuss the How Strong Connections Drive Business. It means improving connections! Cisco is synonymous with word connection— i n business, education, philanthropy, and creativity. Gainsight is also all about connection.

Chief Customer Officer 52

Chief Customer Officer Innovation Leadership Connections 52

West Monroe

JANUARY 25, 2022

In 2022, the dialogue across financial services will be driven by the themes of rising interest rates, high inflation, and the need for growth in the face of continued digital disruption. All banks are standing at the intersection of unprecedented global economic upheaval, revenue disruption, digital innovation, and cultural change.

Banking 52

Banking Financial Trends Multi-Channel 52

West Monroe

JANUARY 23, 2022

This dynamic makes the connecting sides between those points sometimes hard to identify and define, and the space inside the triangle difficult to traverse. Much work has been done, especially in recent years, to create a sturdier, more tightly connected, and more navigable healthcare ecosystem. The industry at a glance.

Healthcare 52

Healthcare Multi-Channel Consumers Trends 52

Comm100

APRIL 26, 2022

The public sector often has to battle limited resources, changing mandates, and flip-flopping service delivery measured outcomes. Connect to citizens on their terms with live chat. Omnichannel customer service connects every digital channel into one integrated, scalable and high-security platform.

Government 240

Government Omni-Channel Wait Times Software 240

Quadient

JULY 25, 2022

Choosing your Customer Communication Management Software in 2022. Mon, 07/25/2022 - 21:43. Deliver in-the-moment connections safely and securely. Review vendors’ support and professional services offerings to understand the expertise and experience available to leverage and to fill any gaps in resources. j.shah-thiel.

Communication 52

Communication Software Management Omni-Channel 52

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? That’s where enterprise resource planning software comes in: ERP systems collect and organize key business information and help organizations run lean, efficient operations, even as they expand. What is Enterprise Resource Planning (ERP)?

Resources 52

Resources System Software Financial 52

SurveySparrow

DECEMBER 27, 2021

The Chief Human Resources Officer (CHRO) is someone who takes care of all human resource management issues in an organization. Achieving the objectives of the CHRO priorities for human resources function will be a key enabler for the success of a business. The way a CHRO works can have a lot of bearing on the organization.

Trends 52

Trends Policies Government Survey 52

ShepHyken

APRIL 18, 2022

Each week I read many customer service and customer experience articles from various resources. Gartner has identified observability as, “…the evolution of monitoring into a process that offers insights to speed innovation and enhance CX.”. The post 5 Top Customer Service Articles of the Week 4-18-2022 appeared first on Shep Hyken.

Customer Service 70

Customer Service Customer Centricity Retail Customers 70

Lithium

NOVEMBER 1, 2022

Community ROI: Embracing Humanity’s Desire to Help Few articles and resources are diving deep into exactly why brands are finding high levels of value and success with their digital communities. Check it out on-demand along with resources to help you succeed! This article aims to change that. Available On-demand.

Roadmap 52

Roadmap ROI Social Media Contact Center 52

Lithium

APRIL 12, 2022

The bad news is that these trends will probably continue, and possibly even increase, in 2022. Agents are the most valuable resource in your contact center, and that’s where you should focus your investment. Voice Integration into Khoros Care vis Amazon Connect. But you know we have your back. Here' what's new: Agent Assist.

Omni-Channel 52

Omni-Channel Innovation Contact Center Customer Service 52

Comm100

FEBRUARY 10, 2022

In public sector CX, a poor use of resources can mean wasted tax dollars and less support available for citizens. While private companies with a steady income stream might be able to overcome an issue by “throwing money at it,” this isn’t an option in the public sector where resources are often fixed.

Government 130

Government Customer Experience Chatbots Social Media 130

West Monroe

APRIL 19, 2022

—and increasing the use of renewable energy resources. Instead, when evaluating decarbonization strategies, utilities and regulators must adopt a balanced, blended approach that leverages new innovations and technological advances—and evolves over time. Enable solutions for stakeholder needs through innovation.

Innovation 52

Innovation Strategy Transportation Policies 52

Currency Alliance

DECEMBER 7, 2021

There certainly are important topics (trends maybe) that are getting a great deal of attention from loyalty marketers, and we will list them below, but knowing what is becoming popular in one part of the world, or in a specific industry, shouldn’t have much influence on what your company should focus on in 2022.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

SurveySensum

DECEMBER 1, 2021

15 Best NPS Tools to look for in 2022. 15 Best NPS tools of 2022. You will need dedicated NPS software with innovative survey distribution channels, specific analytic and reporting features to conduct successful NPS surveys. 15 Best NPS Tools of 2022. It has innovative branding and customization options.

NPS 52

NPS Tools Net Promoter Score e-support 52

Clarivate

MAY 19, 2022

Those who continue their research, whether within Ukraine or while displaced, may encounter issues with accessing their institution’s equipment and resources. We cover this topic below and in our upcoming Ideas to Innovation podcast. Stay tuned for more details. Why are early career researchers so important? Source: Web of Science.

Government 98

Government Resources Innovation Financial 98

Currency Alliance

DECEMBER 20, 2022

One important thing we have noticed in the past two years is that the innovation team, the Head of Digital, or people with similar titles, have broader responsibility for CX across channels. The brands that have been winning in 2021 and 2022 are clear and transparent about value. Rising influence of technical buyers, brand-side.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52

Retently

MARCH 29, 2023

From implementing innovative features to perfecting the customer experience, today we’ll share the secret ingredients that make Tesla so special. Tesla brings innovation When you drive a Tesla, your concept of what a car should be is irrevocably shaken. They attach a deep emotional connection to the brand.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. If you missed the 2022 list, you can check it out here. Their knowledge and impact is constantly reshaping the service industry.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

AWS Machine Learning

APRIL 8, 2024

With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data using a fully managed Retrieval Augmented Generation (RAG) model. He is passionate about building innovative products and solutions while also focusing on customer-obsessed science.

Knowledge Base 109

Knowledge Base Strategy Examples Meeting 109

Circular Edge

DECEMBER 1, 2022

JDE InFocus Release 23 Featured Highlights October 25, 2022 | Blog Credit: Chelsea Krieger. This week kicked off with InFocus 2022 and the official announcement of E1 Release 23 , delivering innovation that enables customers to automate , optimize and transform their business processes. ” Additional Resources.

Self Service 52

Self Service Roadmap Tools Resources 52

AWS Machine Learning

APRIL 9, 2024

With Knowledge Bases for Amazon Bedrock , you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for Retrieval Augmented Generation (RAG). The correct response for this query is “Amazon’s annual revenue increased from $245B in 2019 to $434B in 2022,” based on the documents in the knowledge base.

Knowledge Base 119

Knowledge Base Financial Examples Comparison 119

Lithium

OCTOBER 4, 2022

Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down information silos and fragmented systems. Watch it now on-demand along with resources to help you succeed!! Google Connect | Google Office | San Francisco | Nov 10. Talkwalker Connect | LondonHouse | Chicago | Nov 15.

Roadmap 52

Roadmap Travel Hospitality Social Media 52

AWS Machine Learning

JUNE 22, 2023

Working with AWS, Light & Wonder recently developed an industry-first secure solution, Light & Wonder Connect (LnW Connect), to stream telemetry and machine health data from roughly half a million electronic gaming machines distributed across its casino customer base globally when LnW Connect reaches its full potential.

Hospitality 87

Hospitality Metrics Automotive Connections 87

BirdEye

MAY 17, 2023

Apple Mission statement : “Bringing the best user experience to its customers through its innovative hardware, software, and services.” And its mission statement captures Apple’s pledge to prioritize user experience and innovation. And its mission describes just how it facilitated growth to now include worldwide community connection.

Examples 98

Examples Innovation Sports Social Media 98

Strativity

MAY 25, 2023

Third-party providers comprised a whopping ~52 percent of food and drink app downloads in 2022, signaling a tug-of-war with large, national franchises that is only going to heat up. This process involves identifying the brand’s signature moments and equities, then connecting them to customer behavior.

Brands 52

Brands Loyalty Programs e-support Rewards Programs 52

West Monroe

MARCH 27, 2023

Twitter icon Created with Lunacy Q&A Thinking about your passion for mentoring the next generation, how have companies been able to successfully create a culture that innovates? ” Generative AI, while only a subset of AI, is reducing the effort it takes to execute in terms of time, people, money, and resources.

Social Media 94

Social Media Culture Competitive Advantage Technology 94

West Monroe

JANUARY 23, 2022

An increasingly connected energy-and-utilities ecosystem. The electric grid is becoming more digital as utilities seek to balance clean energy goals with monitoring, controlling, and optimizing a growing number of distributed energy resources (DERs).

Transportation 40

Transportation Telecommunications Analytics Wireless 40