Quadient

AUGUST 11, 2022

2022 Analyst Report Roundup: Data to Back Your CCM-CXM Budget. Thu, 08/11/2022 - 15:15. If you are looking to understand trends in Customer Communication Management from a cloud-hosted, AnyPrem, or Customer Experience Platform (CXP) perspective, you can access Aspire’s 2022 CCM-CXM Leaderboard. Resource libraries.

Customer Journeys 52

Customer Journeys Report Data Omni-Channel 52

Clarivate

JANUARY 23, 2024

R&D productivity fell in 2022, but late-phase cancellations are also trending down The rise and fall of R&D productivity across the global biopharmaceutical industry is a well-documented and much discussed topic, with industry commentators quantifying productivity in many ways (e.g., Learn more about purchasing it here.

Trends 52

Trends Metrics Analysis Innovation 52

Gainsight

SEPTEMBER 22, 2022

That is exactly what is happening with Gainsight’s Pulse 2022. Pulse 2022 had a few incredible sessions specifically focused on how CS is increasing efficiency and driving revenue growth for those in the healthcare industry. Take Away #2 Customer Success, Data Analytics, and Biosciences work well together.

Healthcare 52

Healthcare Customer Success Strategy Government 52

Clarivate

MAY 31, 2023

A glance at the 2022 top selling drugs for the biggest pharma companies reveals how dependent many large pharmas are on a small basket of products – most acquired through partnerships or acquisitions – that are nearing loss of exclusivity. billion in 2022. Of the biggest spenders in 2022, Merck/MSD opened its wallet the widest.

Healthcare 52

Healthcare Innovation Analytics Resources 52

West Monroe

JANUARY 25, 2022

In 2022, the dialogue across financial services will be driven by the themes of rising interest rates, high inflation, and the need for growth in the face of continued digital disruption. The creation and delivery of personalized, digital experiences for customers is dependent upon a strong data and analytics foundation.

Banking 52

Banking Financial Trends Multi-Channel 52

AWS Machine Learning

NOVEMBER 28, 2022

These AI service innovations provide vertical markets and horizontal functions with deeper, real-time insights and cost-saving efficiencies to drive transformation across industries. Amazon Transcribe Call Analytics for improved end-user experiences. Overall, mortgage loan processing is still manual, slow, error-prone, and expensive.

Healthcare 87

Healthcare Contact Center Analytics Banking 87

Experience Investigators by 360Connext

JUNE 13, 2023

It’s the lowest it’s been in decades, according to a 2022 study. There are pros to including CX in marketing, including teams who understand and utilize customer feedback, behavioral analytics, and market research. The average tenure is just a smidge over three years. Yet traditional marketing goes up to the sale.

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? That’s where enterprise resource planning software comes in: ERP systems collect and organize key business information and help organizations run lean, efficient operations, even as they expand. What is Enterprise Resource Planning (ERP)?

Resources 52

Resources System Software Financial 52

West Monroe

JANUARY 23, 2022

As the industry looks ahead to 2022, three themes stand out above the rest: costs, consumerism, and growth. This digital movement is what connects our three themes of costs, consumerism, and growth—each of which will influence every facet of healthcare operations in 2022 (and beyond).

Healthcare 52

Healthcare Multi-Channel Consumers Trends 52

SurveySensum

DECEMBER 1, 2021

15 Best NPS Tools to look for in 2022. 15 Best NPS tools of 2022. You will need dedicated NPS software with innovative survey distribution channels, specific analytic and reporting features to conduct successful NPS surveys. 15 Best NPS Tools of 2022. It has powerful analytics tools. Introduction.

NPS 52

NPS Tools Net Promoter Score e-support 52

Gainsight

JUNE 2, 2022

And Confluent is innovating a new category of data infrastructure. Thimaya is responsible for driving innovation, accelerating customer adoption, partner engagement, and overall growth for Cisco’s Services, which is one of the company’s largest business entities. Intersection of Innovation in Live Sciences and CS. via GIPHY.

Chief Customer Officer 52

Chief Customer Officer Innovation Leadership Connections 52

Think Customers

DECEMBER 22, 2021

Meeting employee needs and equipping them with the right tools with be critical in 2022. In the years before the pandemic, analysts knew that the adoption of AI, machine learning, and automated interactions were rapidly on the rise, but little did we know how essential these innovations would be in the new-normal.

Contact Center 52

Contact Center Strategy Self Service Training 52

West Monroe

MARCH 16, 2023

My take: The companies that strike the right balance of risk and innovation when adopting generative AI will win. How do you successfully balance risk and innovation with generative AI? Human Resources Rethink the approach to tasks like resume screening and candidate matching. This is a question we had to ask ourselves.

Innovation 52

Innovation ROI Financial Data 52

West Monroe

MARCH 16, 2023

My take: The companies that strike the right balance of risk and innovation when adopting generative AI will win. How do you successfully balance risk and innovation with generative AI? Human Resources Rethink the approach to tasks like resume screening and candidate matching. This is a question we had to ask ourselves.

Innovation 52

Innovation ROI Financial Data 52

Thematic

MARCH 27, 2024

This changed in early 2022, when two major storms wreaked havoc on Auckland and Watercare’s infrastructure. These storms followed hot on the heels of significant resource shortages. They ensured every department were given the data and analytics to make better decisions.

Chief Customer Officer 62

Chief Customer Officer Customer Journeys Analysis Feedback 62

West Monroe

APRIL 19, 2022

—and increasing the use of renewable energy resources. Instead, when evaluating decarbonization strategies, utilities and regulators must adopt a balanced, blended approach that leverages new innovations and technological advances—and evolves over time. Enable solutions for stakeholder needs through innovation.

Innovation 52

Innovation Strategy Transportation Policies 52

Lithium

APRIL 12, 2022

The bad news is that these trends will probably continue, and possibly even increase, in 2022. Agents are the most valuable resource in your contact center, and that’s where you should focus your investment. Marketing Comparative Analytics. But you know we have your back. Here' what's new: Agent Assist. Zero-training AI.

Omni-Channel 52

Omni-Channel Innovation Contact Center Customer Service 52

Currency Alliance

DECEMBER 7, 2021

There certainly are important topics (trends maybe) that are getting a great deal of attention from loyalty marketers, and we will list them below, but knowing what is becoming popular in one part of the world, or in a specific industry, shouldn’t have much influence on what your company should focus on in 2022.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

West Monroe

JANUARY 23, 2022

In turn, utility decarbonization goals require continued investments in several areas, including energy efficiency, demand response, and renewable energy resources; beneficial electrification; alternative transportation; and cyber protection as more technologies are added to the grid and the grid becomes more dynamic. The challenge.

Transportation 40

Transportation Telecommunications Analytics Wireless 40

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. If you missed the 2022 list, you can check it out here. Their knowledge and impact is constantly reshaping the service industry.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Gainsight

APRIL 10, 2023

It blends digital and human interactions and empowers users to self-serve by leveraging data-driven automations and centralized resources. With DCS, customer data and product analytics can be used to tailor customer success strategies based on individual goals and needs.

Customer Success 59

Customer Success Self Service Multi-Channel Effort Score 59

Lithium

OCTOBER 4, 2022

Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down information silos and fragmented systems. Watch it now on-demand along with resources to help you succeed!! Community Analytics: 8 Best Practices You Don’t Want to Miss! Khoros Innovate On-demand + Roadmap Resource Roundup.

Roadmap 52

Roadmap Travel Hospitality Social Media 52

Daniel Group

APRIL 13, 2022

Customer Feedback Advanced Insights, Embedded gives The Daniel Group clients access to a suite of customizable dashboards and deep analytics directly from its cloud-based platform, ExperienceConnect. We’d love to hear from you if you’ve found an innovative way to grow your referrals. Read the full press release here.

Marketing 98

Marketing B2B Tips Feedback 98

Magellan Solutions

MAY 20, 2024

billion in the year 2022. These companies are being lauded for their expertise, innovative solutions, and unwavering commitment to excellence. Concentrix is committed to high-impact interactions that deliver value to customers, powered by innovative technologies and a talented workforce.

Call Center 52

Call Center Call Center Solutions Innovation e-support 52

BirdEye

MAY 17, 2023

Apple Mission statement : “Bringing the best user experience to its customers through its innovative hardware, software, and services.” And its mission statement captures Apple’s pledge to prioritize user experience and innovation. Deloitte provides market insights through its consulting and analytics operations.

Examples 98

Examples Innovation Sports Social Media 98

inQuba

APRIL 21, 2022

Published by InMoment on 20 April 2022. South Jordan, Utah, April, 20, 2022 — InMoment®, the leading provider of Experience Improvement (XI)™ solutions, and inQuba, the leader in customer journey management, announced today a partnership to offer a journey-first approach to customer experience improvement. About inQuba.

Return on Investment 52

Return on Investment ROI Customer Journeys Insurance 52

AWS Machine Learning

SEPTEMBER 19, 2023

The key components of the technical architecture are as follows: Data storage and analytics – The quarterly financial earning recordings as audio files, financial annual reports as PDF files, and S&P stock data as CSV files are hosted on Amazon Simple Storage Service (Amazon S3). billion for fiscal year 2022.”

Financial 106

Financial Multi-Channel Marketing Analysis 106

West Monroe

MARCH 27, 2023

Twitter icon Created with Lunacy Q&A Thinking about your passion for mentoring the next generation, how have companies been able to successfully create a culture that innovates? ” Generative AI, while only a subset of AI, is reducing the effort it takes to execute in terms of time, people, money, and resources.

Social Media 94

Social Media Culture Competitive Advantage Technology 94

TechSee

MAY 4, 2021

In fact, Global Workplace Analytics estimates that 25-30% of the workforce will be working from home multiple days a week by the end of 2021. However, customer service models are changing, especially with digital marketplaces such as Upwork and Fiverr providing innovative work opportunities for freelancers.

Customer Service 182

Customer Service Contact Center Call Center Retail 182

West Monroe

DECEMBER 7, 2023

Decentralized and virtual power supplies Harnessing the potential of distributed energy resources will enhance the efficiency and responsiveness of utilities in 2024, but realizing this potential hinges on enhanced coordination to ensure a seamless and demand-responsive energy ecosystem. Download our 2024 Outlook.

Industry 40

Industry Report Course Meeting 40

AWS Machine Learning

JUNE 22, 2023

Machine ID Event Type ID Timestamp 0 E1 2022-01-01 00:17:24 0 E3 2022-01-01 00:17:29 1000 E4 2022-01-01 00:17:33 114 E234 2022-01-01 00:17:34 222 E100 2022-01-01 00:17:37 In addition to dynamic machine events, static metadata about each machine is also available.

Hospitality 87

Hospitality Metrics Automotive Connections 87

CSM Magazine

FEBRUARY 14, 2023

The 2022 version of outsourcing, also known as business process outsourcing (BPO), has an array of benefits in the right situations and can be blended with any operation with an understanding of its calls, needs, processes, and tools. In 2022, teams realized this switch was simply not creating equal results. All of them.

Contact Center 52

Contact Center Self Service Consulting Culture 52

Clarivate

JULY 28, 2022

As a preview to the Clarivate Healthcare Business Insights 2022 Member Retreats coming this fall , we share how health systems are adapting their patient and staff experiences. Learn from these future-forward health systems and 20 others during each of the 2022 Fall Member Retreats , hosted by Clarivate Healthcare Business Insights.

System 52

System Hospitality Healthcare Gamification 52

AWS Machine Learning

OCTOBER 4, 2022

Select I acknowledge that AWS CloudFormation might create IAM resources with custom names. Deploy resources manually. My credit card number is 5534816011668430, Expiration Date 6/1/2022, my C V V code is 121, and my pin 123456. Virginia) us-east-1 : Enter a stack name, and leave other parameters at their default.

Data 89

Data Banking Policies Social Media 89

North Highland

MAY 23, 2019

While our nation’s electric grid was an engineering marvel of the past century, the rapid pace of technological and socio-economic innovation has caused the existing electrical infrastructure to age with increased velocity. Massive D&A implementations require a multitude of vendors and internal resources working in harmony.

Analytics 64

Analytics Competitive Advantage Innovation Hospitality 64

West Monroe

JUNE 13, 2022

This article was originally featured in the June/July 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. Sixty-four percent of consumers now view manufacturing as innovative , up from 39% five years ago. All Rights Reserved.

Government 90

Government Culture Industry Leadership 90

ClearAction

OCTOBER 25, 2022

While numerous CX competency resources are available in many formats, ClearAction’s skill-building is specifically designed to fast-track your maturity and financial gains, in accordance with this assessment for almost-automatic CX excellence. This course is delivered live remotely or in-person, with accompanying online resources.

Customer Journeys 71

Customer Journeys Sports Study Leadership 71