Think Customers

JANUARY 11, 2022

A year ago, still in the throes of the pandemic, many turned hopeful eyes to 2021 expecting the world—and the customer experience landscape—to largely return to “normal.” 2021 prediction: Employees will be eager to return to the workplace. 2021 prediction: The economy will bounce back post-pandemic, just as quickly as it declined.

Marketing 52

Marketing Contact Center Omni-Channel Technology 52

NetBase

MARCH 3, 2020

Consumer and market intelligence can cut Uber’s operating costs, while increasing profitability, which could allow Uber to do away with EBITDA margins as its profitability measure sooner than projected. And that’s certainly worth exploring, as the rideshare/food delivery company is burning money on marketing. Self-driving cars.

Consumers 56

Consumers Marketing Financial Measurement 56

C Space

DECEMBER 2, 2021

Driving Innovation. Rita Felder, Director, Mercedes-Benz Brand and Marketing Strategy. Evolving our progressive brand Mercedes-EQ, a holistic brand that offers a comprehensive range of all-electric products and smart services, equipped with cutting-edge technologies, advanced design and sustainable innovations.

Innovation 52

Innovation Automotive Fashion Social Media 52

Chadwick Martin Bailey

DECEMBER 18, 2020

We’re ready to think and deliver big in 2021 because the need to not just understand, but to empathize and connect with people is more relevant than ever. In 2021, we will bring all of this together to amplify consumer voices and stories to the people who can serve them better.

Connections 95

Connections Innovation Technology Consumers 95

Oracle

MARCH 1, 2021

Female innovators in CX technology have shaped the field since the earliest days and continue to create change and exciting new experiences, technology, and ideas. Dr. Tami Kim, Assistant Professor of Marketing, Darden School of Business. She holds a doctorate of business administration in marketing from Harvard Business School.

Technology 81

Technology Advertising Customer Experience Professionals Innovation 81

Centercode

JANUARY 15, 2021

The people who consume tech have also changed significantly. From the niche world of hi-tech enthusiasts from the 90s to today’s mainstream users, the people who consume technology have had as much of an effect on its evolution as it has had in our daily life. Yesterday’s Tech Buyers: Enthusiasts.

Consumers 95

Consumers Wireless Technology eBook 95

Optimove

FEBRUARY 10, 2022

2021 was supposed to be “the year after”, The one in which returned to our “old normal”. Well, when it comes to shopping habits and consumer behavior that’s a no-go. As we move forward, new, unfamiliar marketing variants make themselves known and say, “deal with us.” Timeline: what the anecdotes tell us.

CRM 52

CRM B2B Advertising Entertainment 52

Clarivate

AUGUST 2, 2022

In this blog post, we explore some of the best examples of game-changing climate innovation as revealed by company patents. Keep reading to learn how companies are innovating to save our environment, from transport and buildings to energy and food. Climate innovation in transport and buildings. An innovative approach to energy.

Innovation 59

Innovation Transportation Technology Travel 59

ShepHyken

FEBRUARY 8, 2021

Retail Customer Experience) Tara Bartley, senior manager, industry marketing, and Ashitha Bhanu, industry marketing, Akamai, share Akamai data relating to the most recent holiday shopping season and the top trends in play. It proved to be, for many businesses, an accelerator of new processes and adaption of technology/innovation.

Customer Service 97

Customer Service Self Service B2B Retail 97

Kustomer

NOVEMBER 12, 2021

Read on for our recap of Kustomer NOW 2021, What’s NOW and What’s NEXT in CX. Utilizing the Pandemic as a Launchpad for Innovation. What happened in 2020 – 2021 was that business leaders and entrepreneurs adopted the concept I call radical necessity,” said Raz. “So A big one being your product marketing.”.

Omni-Channel 98

Omni-Channel Conference e-support Travel 98

Think Customers

JANUARY 18, 2021

However, it’s impossible to look ahead without acknowledging the changes that the COVID-19 pandemic has imposed on retail businesses, their partners, and consumer expectations. The question is, which of these innovations will we keep?” The rise in mobile commerce shows mobile is key to customer-facing innovation, Knights continued.

Retail 72

Retail Trends Consulting Innovation 72

Oracle

MAY 31, 2021

Now that we’re close to halfway through 2021, we’re looking back at our top-five SmarterCX.com articles from this year. In case you missed these trending topics that captivated our readers, here’s another look at select tips, insights, and trends into customer experience, marketing, and technology.

Ecommerce 49

Ecommerce Multi-Channel B2B Trends 49

TechSee

FEBRUARY 19, 2019

One of the keys to innovation in this area is self-service technologies that enable customers to quickly and conveniently resolve problems on their own, especially from their mobile devices. Innovative AI-Driven Self-Service Exhibitors Not to be Missed. Who’s there? What’s on the agenda? The vital importance of device management.

Self Service 95

Self Service Innovation Telecommunications Consumers 95

Optimove

NOVEMBER 15, 2022

As ever-increasing numbers of this generation complete higher education and take their first steps into the workforce, mobile marketers without a robust Gen Z-focused strategy won’t make it. In marketing it’s always a good idea to start with the customer and personalize every possible touchpoint. Tip #4: Make it innovative.

Tips 105

Tips Gamification Engagement Marketing 105

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Jim Iyoob is responsible for Etech’s strategy, marketing, business development, IT, program implementation, operational excellence, and product development across all Etech’s existing lines of business.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Comm100

DECEMBER 2, 2021

In 2021, evolving customer experience trends shook up the financial services industry. Customers demanded digital services to meet their needs, and as organizations rose to the demand, these high customer expectations led to innovative new services. As we look ahead, 2022 promises, even more changes for the financial services industry.

Financial 232

Financial Trends Customer Experience Chatbots 232

Maru Group

DECEMBER 3, 2020

According to Maru/Matchbox and the nearly 10,000 interviews about payments innovation in our MoneyScreen platform , there is an increased understanding of cryptocurrencies and greater usage marking the beginning of a breakthrough for this payment type. The one difference this time – awareness. Awareness of cryptocurrency on the rise.

Financial 52

Financial Innovation Government Consumers 52

ShepHyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. She writes about what customers expect from companies in 2021 and what they actually get. Consumers today expect speedier access to services than ever before. Customers expect constant innovation.

Customer Experience 100

Customer Experience Self Service Advertising Customer Expectations 100

Oracle

APRIL 6, 2021

From the way consumers buy groceries to how they’re rewarded for their loyalty, the impact of shopping for essentials in a pandemic has permanently changed the grocery market. Leading supermarkets and grocery stores are leveraging their loyalty programs to incentivize repeat purchases and compete in a booming market.

Loyalty Programs 71

Loyalty Programs Retail Loyalty Rewards Programs 71

Gainsight

MARCH 25, 2021

Deloitte’s recent Digital Media Trends survey indicates that consumers who subscribe to a paid service now pay for five accounts, up from three before the pandemic. With more enterprises and consumers alike subscribing to cloud-based businesses, the competition and costs to keep users happy have continued to skyrocket.

B2C 52

B2C B2B Roadmap Conference 52

Clarivate

APRIL 18, 2024

Strategy #1: innovate and create Amazon founder Jeff Bezos has said that overnight success takes about 10 years — and that ramp-up period may be what’s playing out for the ecommerce giant in healthcare. While the key players’ strategies differ, all are focused on bending the cost curve while increasing patient touchpoints and engagement.

Healthcare 52

Healthcare Retail Hospitality Insurance 52

Oracle

MAY 24, 2021

What are consumers focusing on for their improvement projects—small changes or major renovations? While there are many options on the market, some can tell whether rooms are occupied or if residents are out of the building, allowing the thermostat to adjust the temperature appropriately. Smart tools. Security systems.

Tools 42

Tools Innovation Wireless System 42

Maru Group

NOVEMBER 29, 2021

By Andrew Grenville, Chief Research Officer, Maru/Matchbox North America | November 29, 2021. Brands can play a key role in helping consumers make sustainable choices. Consumers consistently state high concern, but generally fail to translate that into brand choices. People say, ‘Help me be a conscious consumer.

Consumers 52

Consumers Brands Conference Financial 52

Maru Group

FEBRUARY 15, 2021

By Liz Miller, Vice President of Business Development | February 15, 2021. By 2019, the North American market for meal kits had slowly but steadily grown to an estimated 1.7 We used Maru/HUB ’s proprietary panel and surveying tools to get updated insights on consumers responses to this elusive category.

Innovation 52

Innovation Consumers Brands Connections 52

NetBase

APRIL 2, 2020

As consumers everywhere are faced with product shortages, what is considered disposable and what can be re-used has changed amid the outbreak of the Coronavirus. And you can color businesses and consumers Covid-green, from these supply chain disruptions. What Isn’t Readily Available & Rethinking Consumables.

Consumers 52

Consumers Hospitality Government Fashion 52

SurveySparrow

DECEMBER 23, 2020

The online survey software market has some great options for you to choose from. From making market research easier to facilitating internal communications, online surveys help businesses in many ways. However, the company doesn’t have dominance in the survey market. Look no further. Survey Design . Ease of Use.

Survey 52

Survey Software Social Media Tools 52

Oracle

FEBRUARY 2, 2018

With millions of subscribers across the world and a breadth of data at their fingertips, streaming companies have started to make CX innovations and optimizations for end users. billion by 2021. Let’s take a look at 3 customer experience innovations you can expect from video streaming services in 2018.

Innovation 81

Innovation Airlines Travel Advertising 81

Maru Group

NOVEMBER 12, 2020

Maru/Matchbox’s market research technology and media teams have been tracking streaming service trends over several years , but as the market has matured and consumer demand has increased during the pandemic, we decided to take a fresh look at where the streaming market is heading and how consumer behaviors may be shifted over the long-term.

Consumers 52

Consumers Entertainment Video Trends 52

Magellan Solutions

JULY 14, 2021

Here are a 7 industries we think that need to outsource more this 2021: 3D Rendering Industry. Basically, BPOs are attractive to entrepreneurs since they help them cut costs and innovate with technology so they can focus on their core competency: providing high-quality education. . Digital Marketing and Digital Support.

Industry 52

Industry Customer Service Call Center Tourism 52

Magellan Solutions

AUGUST 19, 2021

COVID-19 caused drastic consumer behavior shifts. Furthermore, there are significant earnings challenges due to a tough macroeconomic context and extensive risk of financial distress for both consumers and businesses. Consumers’ banking preferences are rapidly evolving. Lot has changed in these past seven months.

Banking 52

Banking Retail Industry Financial 52

Maru Group

FEBRUARY 7, 2022

The global market continues to put extreme pressure on financial institutions to develop faster, smarter, more personalized payment solutions. In a market already in flux, neobanks and financial technology firms (fintechs) are maximizing this missed opportunity by providing customers with deeply satisfying experiences from start to finish.

Financial 89

Financial Travel Banking Policies 89

C3Centricity

JANUARY 4, 2021

Is it Time to Do Away with Market Research Departments? What’s your gut response to the title question about eliminating Market Research Departments? Yes, if it is the traditional market research department. This article shares six learnings from the consumer goods industry that can be applied to hospitality. It depends?

Customer Centricity 156

Customer Centricity Hospitality Customer Satisfaction Customers 156

Second to None

APRIL 3, 2018

1] Traditional quick-service and fast-casual brands are now being forced to re-evaluate their market position because of the evolving desires of the typical customer. Online ordering for both takeout and delivery is wildly popular, with food delivery estimated to grow by almost 200% between 2016 and 2021.[2] 1] [link]. [2] 2] [link].

Brands 63

Brands Consumers Rewards Programs Loyalty 63

Magellan Solutions

JULY 8, 2021

This domination may leave millions working in the outsourcing market jobless. . Supplies and consumables. Corporate marketing. Firms that have built business models over the last two decades still need a global workforce to transform IT services from a back-office service to an innovation and growth platform. Accounting.

Call Center 40

Call Center Contact Center Insurance Technology 40

Uniphore

JANUARY 25, 2022

As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. Not only are we behind the camera more than ever before, we’re also consuming the medium at a historic rate. Last fall, we surveyed Australian consumer perspectives of video conversations. Get ready.

Healthcare 130

Healthcare Video Banking Contact Center 130

West Monroe

NOVEMBER 18, 2021

That report showed some significant and consistent trends in the world of consumer subscription services spending. All of this speaks to an ever-expanding and changing market landscape for consumer subscription services. All of this speaks to an ever-expanding and changing market landscape for consumer subscription services.

B2B 40

B2B Marketing B2C Software 40

West Monroe

NOVEMBER 18, 2021

That report showed some significant and consistent trends in the world of consumer subscription services spending. All of this speaks to an ever-expanding and changing market landscape for consumer subscription services. All of this speaks to an ever-expanding and changing market landscape for consumer subscription services.

B2B 40

B2B Marketing B2C Software 40