ShepHyken
JULY 26, 2021
Negative Employee Experiences Can Translate Into Poor Customer Service, Report Says by Emilie Shumway. (HR times more likely to say they do not provide excellent customer service and twice as likely to say they do not deliver quality outcomes. Here are my top five picks from last week. Follow on Twitter: @Hyken.
Uniphore
JUNE 9, 2021
Ultimately, the key to surviving and thriving in 2021, and beyond, will be finding creative ways to unleash your human potential. If using software is leaving employees burned out and frustrated, the company will wind up paying through high turnover and poor customer service.
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Stella Connect
DECEMBER 15, 2021
Get a sneak peek of the insights below to find out the top customer support trends every business needs to know for the new year and beyond. . 4 Critical Customer Support Trends and Why They Matter for Your Business. 40% of US and UK consumers say they will post about a poor customer service experience online.
Stella Connect
NOVEMBER 29, 2021
. #2: Agent knowledge about products and services. #3: Source: 2021 Stella Connect by Medallia survey of 2,100 consumers in the US and UK. More than one third (35%) of US consumers and just under 3 in 10 UK consumers say they’re only willing to wait up to 5 minutes for customer service to respond.
Kayako
SEPTEMBER 28, 2022
According to Chris Ward of MyCustomer, 32 percent of customer service agents said they lacked sufficient knowledge to solve customer issues, and 22 percent have experienced significant problems because the information they had access to was incorrect or conflicting. Are you ready to deliver Friction-Free Customer Service?
Stella Connect
DECEMBER 2, 2021
Today that number has jumped dramatically, with 53% of consumers saying they have switched brands due to just one poor customer experience. 60% of consumers across the US and UK say that they will stop buying from a brand after a poor customer service experience. 2: Time Is Money for You—and Your Customers.
Stella Connect
NOVEMBER 9, 2021
Anxious, stressed-out customers need capable, caring agents who can answer questions, solve problems, and make helpful recommendations. Give them what they need in the spirit of the season, and your customers will reward you. How Will You Make Things Right for Unhappy Customers? The margin for error is smaller than ever before.
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