Best Practices for Meeting (and Exceeding) Customer Needs
Stella Connect
NOVEMBER 29, 2021
. #2: Agent knowledge about products and services. #3: 4: Personalized communication and resolution. #5: Source: 2021 Stella Connect by Medallia survey of 2,100 consumers in the US and UK. 2: Increasing First-Call Resolution Rate . Following up with customers who have a negative experience.
Let's personalize your content