2021 Blog Connections First Call Resolution 
Stella Connect
NOVEMBER 29, 2021
For in-depth insights on this topic, we at Stella Connect by Medallia commissioned a research study of more than 2,100 consumers to get a better understanding of the evolving customer service and customer experience landscape to determine the best practices for meeting and exceeding customer needs. . #2:
Uniphore
JUNE 17, 2021
Get It Right The First Time - Every Time. Few KPIs have a bigger influence on the customer experience than First Call Resolution (FCR). When customers call in with an issue, they expect it to be solved then and there. What Your Call Center Agents Rant About on Social Media.
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Uniphore
JANUARY 21, 2022
By automating the bulk of manual work—and improving its accuracy—Uniphore’s solution was able to increase first call resolution (FCR) and satisfaction rates and save the organization $6 million annually. Connect with one of our experts today. Source: HealthPayerIntelligence, September 2021. Want to learn more?
Stella Connect
DECEMBER 2, 2021
Stella Connect by Medallia commissioned a research study of more than 2,100 consumers in the US and UK to learn more about what customers expect from customer service teams and how brands can improve the customer service experience in the new year. . Source: 2021 Stella Connect by Medallia survey of 2,100 consumers in the US and UK.
Stella Connect
DECEMBER 15, 2021
Source: 2021 Stella Connect by Medallia survey of 2,100 consumers in the US and UK. Source: 2021 Stella Connect by Medallia survey of 2,100 consumers in the US and UK. Source: 2021 Stella Connect by Medallia survey of 2,100 consumers in the US and UK.
Stella Connect
SEPTEMBER 28, 2021
trillion in 2021, according to the National Retail Federation. Shopping centers reopened, and ecommerce continues to simplify the ability for any retailer to go digital and connect with customers. In 2021, an estimated 2.14 Once connected, the agent should provide an accurate and complete answer promptly.
Stella Connect
NOVEMBER 2, 2021
Compared to last year, estimates suggest holiday shopping in 2021 will increase by at least 7%. Be less concerned with average handle time, and bring your focus to first call resolution (FCR) as this metric is connected to nearly all other KPIs. #4. Revenue, which any business needs to survive, is at stake.
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