Making Your Contact Center Adaptive: Advanced Management Techniques for Quickly- Changing Customer Expectations
Storyminers
JULY 7, 2020
It’s simply natural to let expectations creep between brands. After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. What’s the most important thing contact center managers should prepare for in 2017? 1 Deepen your customer profile.
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