transcosmos Information Systems

OCTOBER 22, 2015

Get Response actually offers an email marketing software, and their blogs focus on topics like cRM, design, analytics and email marketing. The Aspect blog provides technology news, trends and actual customer experiences, best practices for customer experience related matters for contact centers and enterprises. Think Customers.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

Calabrio

FEBRUARY 24, 2016

Customer Experience. “In In 2015, it gained momentum. Now, in 2016, it’s so important, it pulls other priorities into its orbit,” explained Travis, drawing parallel between customer experience and the sun. During a 12-month period between 2014 and 2015, Calabrio recorded more than one billion calls.

Customer Experience 100

Customer Experience Contact Center Omni-Channel Analytics 100

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. Three Primary Capabilities of the Best Customer Journey Analytics Platforms.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

Natalie Petouhof

FEBRUARY 24, 2016

Microsoft shared for the first time several retail innovations using its technology, including a smart shelf and a tablet-enabled shopping cart, and showed how retailers can gather better store analytics. What’s Another Great Example of How Microsoft is Working With Retailers to Improve Customer Engagement and Customer Experience?

Omni-Channel 40

Omni-Channel Retail Innovation Competitive Advantage 40

Kustomer

SEPTEMBER 18, 2019

With these additions, Kustomer continues to expand its support for international and multinational businesses who can now provide customer service to WhatsApp’s 1.6 Kustomer Makes WhatsApp Part of Truly Omnichannel Customer Service Experience. EU Region Ensures European Data Storage and Improves Performance and Availability.

Omni-Channel 45

Omni-Channel Contact Center Touchpoint Meeting 45

Kustomer

SEPTEMBER 18, 2019

With these additions, Kustomer continues to expand its support for international and multinational businesses who can now provide customer service to WhatsApp’s 1.6 Kustomer Makes WhatsApp Part of Truly Omnichannel Customer Service Experience. EU Region Ensures European Data Storage and Improves Performance and Availability.

Omni-Channel 40

Omni-Channel Contact Center Touchpoint Meeting 40

Tricia Morris

FEBRUARY 19, 2016

Here is a collection of 16 statistics shaping customer service for today and tomorrow: 1. 76% of consumers say they view customer service as the true test of how much a company values them. 2015 Aspect Consumer Experience Survey ). 2015 Global State of Multichannel Customer Service Report).

Self Service 40

Self Service Customer Service Contact Center Omni-Channel 40

Martin Hill-Wilson

FEBRUARY 16, 2016

At the very least, they are a transformational opportunity to redefine customer engagement. As you might recall in my preceding article on this topic, I lined up Virtual Assistants with Visual IVR and Interaction Analytics as the most catalytic technologies that contact centres ought to be adding onto their three year roadmap.

Self Service 40

Self Service Omni-Channel Strategy Roadmap 40

Natalie Petouhof

FEBRUARY 5, 2016

The Telligent Community social software platform— which is available in SaaS, on-premises and now CaaS deployment models—enables customer service and digital marketing organizations within a business to create compelling, online, branded communities for customers, partners and employees to collaborate and engage.

Self Service 40

Self Service Software Customer Engagement Engagement 40

CSM Magazine

JANUARY 11, 2016

Investment is needed to integrate digital customer service but many organizations think that deploying a full omni-channel solution is complicated. APIs can be hooked up and performance metrics and social data can be overlaid with CRM systems for traditional channels. It also shows what your customers really think.

Social Media 40

Social Media Omni-Channel Tips Customer Service 40

Thunderhead

APRIL 8, 2019

On the one hand, the Dynamic Yield acquisition is a fascinating example of the blurring of digital and real-life channels – exactly the vision of omnichannel we at Thunderhead have been championing for years. On the other, it’s maybe something of a missed opportunity. I want to talk about both sides.

Retail 40

Retail Customer Journeys Sports Analytics 40

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Tricia Morris

AUGUST 21, 2015

The Right People Want and Need the Right Tools: In a recent Aberdeen survey, customer service agents said that having better technology tools was more important to them than getting paid more. Hire a happiness hero, customer champion or happiness engineer. (2) – Chat (on their quest for multichannel or omnichannel care).

CRM 40

CRM Customer Focused Self Service Conference 40

SurveySparrow

SEPTEMBER 28, 2021

Fast Customer Service. In a 2015 report by Forrester , when customers were asked how companies can improve their customer service, 73% of them answered – by valuing their time. We agree with them, as every customer wishes to quickly resolve their queries whenever they contact a company’s support team. 6 ConvyAI .

Chatbots 52

Chatbots Social Media e-support Analytics 52

delighted

JANUARY 7, 2020

Back in 2015, Forrester Research uncovered that customer experience was the number one priority for business and technology leaders. Not only are expectations reaching unprecedented levels, they are doing so in an omnichannel world.

Trends 40

Trends Brands Customer Experience Survey 40

SmartKarrot

JANUARY 18, 2022

Found in 2015 by Vijay Yalamanchili, Keka, Keka is an HR and payroll management software designed for modern organizations. The real-time data provided by VTION provides valuable insights that help marketers and advertisers understand customer behaviors. Are you looking for the best SaaS company in India for your product/application?

Company 11

Company e-support Customer Journeys CRM 11

Customer Guru

JANUARY 3, 2018

In 2013, Sequoia joined us as an investment partner and in 2015, India Value Fund, which is now called TrueNorth invested in us. Today dynamism and an omnichannel presence are crucial for receiving and acting on feedback. There comes the whole scope of cognitive analytics. The journey has been fantastic since then.

Customer Centricity 95

Customer Centricity Healthcare Hospitality Management 95

Verint

JUNE 2, 2015

CRMXchange Virtual Conference: Quality Assurance and Analytics. Verint’s Donna Denehy, enterprise workforce optimization, will present “Have You Listened to Your Customer Today?” She will explore how recording, analytics and customer feedback are all involved in the ongoing transformation of quality. ET on June 1.

Net Promoter Score 20

Net Promoter Score Conference Effort Score Hotels 20

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? Millennials, now 25 percent of the U.S. Nicholas Webb. nickwebbcom.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40

West Monroe

JANUARY 25, 2022

Even before the advent of remote lifestyles in March 2020, the consumer appetite for better digital processes, services and analytics was driving the transformation of bank customer experiences, products, and services. The generational sea change is here and will rewrite the rules on customer engagement.

Banking 52

Banking Financial Trends Multi-Channel 52