2011 Brands Effort Score Net Promoter Score 
Beyond Philosophy
JULY 9, 2015
The demand for corporate social responsibility continues to sweep the brand marketplace. According to new research from Nielsen, corporate social responsibility is important as a benefit to positive branding efforts. We also know for your brand reputation positive press is key. Competition in the marketplace is fierce.
ClearAction
OCTOBER 16, 2019
Michael Brenner, CEO of Marketing Insider, says: “The biggest mistake companies make when analyzing retention rates is not seeing that a high churn rate is the result of poor customer acquisition efforts.” The best-loved brands are cracking the code. 4 The Importance of Creating & Keeping Customers , Financial Times, 2011.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
delighted
APRIL 19, 2019
You’ve done the hard work and earned your customer’s attention, but do you know how loyal they are to your brand or how engaged they are in your business? In a nutshell, relationship surveys help you understand customer loyalty to your brand. Do you know why some customers tend to stay while others go?
delighted
APRIL 19, 2019
You’ve done the hard work and earned your customer’s attention, but do you know how loyal they are to your brand or how engaged they are in your business? In a nutshell, relationship surveys help you understand customer loyalty to your brand. Do you know why some customers tend to stay while others go?
ProProfs Chat
JULY 30, 2021
Be it a small or a big business, good brand perception is the common business goal. The ultimate verdict on any brand is given by its customers. Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you?
delighted
MAY 20, 2022
While 9 out of 10 startup founders say they collect customer feedback in some capacity, nearly a quarter of respondents (23%) said they only know moderately well what their customers expect from their brand, products or service. The data uncovers a few common issues that most startups face.
Enalyzer
OCTOBER 9, 2020
Transactional surveys measure the experience a customer has had within a particular transaction or interaction with your organization/brand, also known as a touchpoint. The most common types of transactional surveys are Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction (CSAT) metrics.
Expert insights. Personalized for you.
60 
Let's personalize your content