SurveySensum

JULY 10, 2023

Are you a regular customer of Starbucks? This is how Starbucks prioritizes its customers and consistently delivers exceptional retail customer service – showing how by creating a positive customer experience you can foster trust, cultivate customer loyalty , and set your business apart.

Retail 52

Retail Customer Service Exceptional Customer Service Customer Centricity 52

Kustomer

DECEMBER 10, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Scott Tran from Support Driven to understand creating a sense of community during challenging times. Laying the Foundation for Support Driven. Laying the Foundation for Support Driven.

e-support 59

e-support Connections Communication Travel 59

BirdEye

DECEMBER 5, 2022

Provides social proof Benefits your business in Facebook’s algorithm Reaches more potential customers Facebook likes vs. Facebook followers Can you buy Facebook likes? Pin your Facebook posts that are popular 10. Reaches more potential customers. And popularity on Facebook comes in the form of likes.

Social Media 97

Social Media Tips How To Trends 97

BirdEye

JULY 24, 2023

Barclays has shown that 85% of small and medium-sized businesses say online customer feedback has benefited them. All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities. Table of contents What is customer feedback analysis? Why is it important to analyze customer feedback?

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

Kustomer

MARCH 4, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Amanda Chavez to discuss human-centered customer service and design. Tune in to the podcast below to discover how Amanda incorporates human-centered design into all aspects of customer experience.

Customer Experience 98

Customer Experience Customers Government Chatbots 98

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? Your customers feel the same way. A positive SaaS experience facilitated by cutting-edge SaaS feedback software leads to satisfied, loyal customers who not only stay but also become your advocates. You will continue using it, right?

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

ProProfs Chat

SEPTEMBER 9, 2020

“How do we get ardent customers for our brand?”. If you find yourself sharing the same concern frequently, then you need to build a customer loyalty program. But with the awesome customer loyalty programs in place, they’ve successfully ensured that customers return to their store to make a purchase and earn more points.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

SurveySensum

JULY 10, 2023

Are you a regular customer of Starbucks? This is how Starbucks prioritizes its customers and consistently delivers exceptional retail customer service – showing how by creating a positive customer experience you can foster trust, cultivate customer loyalty , and set your business apart.

Retail 40

Retail Customer Service Exceptional Customer Service Customer Centricity 40

SurveySensum

SEPTEMBER 3, 2020

Want to know how exactly your customers feel! Are you able to comprehend your customers’ feedback? The Likert Scale is a rating scale that helps you gauge the attitudes or opinions of your customers. They are best used to understand how your customers feel about you, your service, or your product. 5-point Likert Scale.

NPS 52

NPS Survey Customer Satisfaction Analysis 52

AskNicely

MARCH 30, 2017

Customers who aren’t satisfied leave…And there are only so many customers you can lose before your company bottoms out. So wouldn’t it be awesome if you had a way to precisely measure customer satisfaction levels, so that you can easily work out if your customers are happy? Probably not. How NPS Surveys Work.

NPS 150

NPS Net Promoter Score Customer Satisfaction Survey 150

ProProfs Chat

JULY 3, 2019

Customer expectations are on the rise. Your customer support operators need to know how to chat with customers online to keep them hooked with your brand. In this post, we aim to cover nine amazing online chat tips to help your business reduce 67% of customer churn and increase acquisition.

Tips 63

Tips How To e-support Customers 63

LiveChat

JULY 29, 2019

Many awesome products we use have plenty of features which sometimes we don’t realize. They will help you and your agents provide better support and sell more products. For example, if agents used tags such as #bug or #complaint, they can later filter cases by those tags and identify weak points within your product.

Management 52

Management Ecommerce Social Media Video 52

Kustomer

FEBRUARY 25, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen uncovers the secrets to establishing employee and customer engagement with expert Suzzanna Rowold. Tips for Hiring Talent and Lowering Turnover Rates. You can’t because you’re constantly training new staff.

Customer Engagement 69

Customer Engagement Engagement Culture Customers 69

Kustomer

OCTOBER 7, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by SVP of Marketing at Ada, Ruth Zive. Ruth teaches us about how automation and AI are greatly effective tools for business and how they drive customer satisfaction. Robots, Friends, or Foes to CX?

Banking 98

Banking Contact Center Airlines e-support 98

Kustomer

MARCH 3, 2022

In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Hunter Schoettle from PatientPop to uncover the four secrets to transforming the customer experience. PatientPop offers customer support to private healthcare practices and Hunter’s team is able to handle every aspect of CX with these four helpful tips.

Tips 59

Tips Customer Experience Healthcare Data 59

Survicate

NOVEMBER 28, 2018

Retention Science discovered that subject lines with fewer than 10 words perform better. In this example, let’s also assume that you wrote a weak subject line for it. Given our expertise here at Survicate, it is safe to say that the average email survey response rate is between 10 to 30%. Let’s consider the response rate next.

Survey 56

Survey Engagement How To Travel 56

Kustomer

FEBRUARY 11, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Hunter Schoettle from PatientPop to uncover the four secrets to transforming the customer experience. Listen to the podcast below to find out how you can transform your customer experience.

Tips 59

Tips Healthcare Data Trends 59

SurveySparrow

OCTOBER 7, 2020

They not only value their organizational culture but also provide value to the customers. After all, happy employees equal happy customers right! Before we discuss our list of 12 amazing employee engagement survey questions, here is a list of five different types of online survey questions , with few examples: Open-ended questions.

Employee Engagement 59

Employee Engagement Survey Engagement Net Promoter Score 59

ProProfs Chat

FEBRUARY 21, 2020

Has it leveled up your customer support process? Well, from what I’ve seen and heard from other business owners – yes, live chat definitely brings a lot of value addition as a support tool. That’s because you get to save a lot of time since you can manage more customers and website visitors at the same time.

How To 110

How To Brands CRM Training 110

Survicate

NOVEMBER 28, 2018

Retention Science discovered that subject lines with fewer than 10 words perform better. In this example, let’s also assume that you wrote a weak subject line for it. Given our expertise here at Survicate, it is safe to say that the average email survey response rate is between 10 to 30%. Let’s consider the response rate next.

Survey 45

Survey Engagement How To Travel 45

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Survicate

NOVEMBER 28, 2018

Retention Science discovered that subject lines with fewer than 10 words perform better. In this example, let’s also assume that you wrote a weak subject line for it. Given our expertise here at Survicate, it is safe to say that the average email survey response rate is between 10 to 30%. Let’s consider the response rate next.

Survey 40

Survey Engagement How To Travel 40

ChurnZero

OCTOBER 18, 2019

Churn Monster #14: Know-It-All Customer. . We have a new churn monster to introduce to you today – a Know-It-All customer. Does that churn monster description ring any bells for you with your current customer base? This can be very frustrating and harmful to the customer relationship. Hi churn fighters! The Scenario.

Training 40

Training Customers Tips Customer Success 40

Kustomer

JUNE 25, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Annette Franz, CEO of CX Journey Inc. joins Gabe Larsen to continue exploring customer journey mapping and how to do it effectively. She has witnessed the evolution of customer experience and is very authoritative on the subject.

Customer Journeys 92

Customer Journeys Policies Customers Analysis 92

Kustomer

OCTOBER 1, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Douglas Kramon , Senior Director of Fan Support & Customer Care Operations at ESPN, to discuss how customer care drives customer experience. Fan Support.

Sports 52

Sports Self Service Customer Care Customers 52

Kustomer

AUGUST 6, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe is joined by CloudTask CEO, Amir Reiter, and VP of Marketing, Tom Jenkins, to discuss outsourcing and how to adapt in today’s dynamic markets. For great insights on the benefits of outsourcing, listen to the full podcast below. Outsourcing That Works.

Customer Service 52

Customer Service B2C B2B Training 52

ChurnZero

MAY 8, 2020

Customer Success is a relatively new discipline and has not faced a major economic event such as COVID-19. We all know Customer Success professionals who have been laid off or furloughed. Speakers: Mikael Blaisdell , Executive Director, The Customer Success Association. If you missed the webinar, you can watch it on-demand.

Customer Success 59

Customer Success Customers Financial Software 59

BirdEye

OCTOBER 19, 2023

Key takeaways from the “Expert advice for growing on Google” session Today, customers are increasingly turning to online sources to find business. Elevating your search rankings through Google My Business ensures that your business appears prominently to potential customers, surpassing competitors in visibility.

Video 59

Video Social Media Consulting Tips 59

SurveyGizmo

JULY 13, 2018

For brand managers seeking to get better use from market research data, I have a tip for you: Work with your team. If you work in a company with $10M+ in annual sales/revenue, you probably have a market research department (often also called “customer insights” or “shopper insights”). Yeah, right.

Brands 51

Brands Marketing How To e-support 51

Kustomer

APRIL 15, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by guests Matt Dixon from Tethr and Vikas Bhambri from Kustomer to discuss Matt’s most recent research on over one million customer service phone calls. Data is voluminous. It is unbiased. It’s unvarnished.

Omni-Channel 92

Omni-Channel Effort Score Contact Center Call Center 92

Kustomer

DECEMBER 31, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Annette Pedroza to learn about building a customer centric culture. In doing so, Annette has figured out three of the most impactful methods that make the biggest difference in customer satisfaction.

Customer Centricity 59

Customer Centricity Culture Leadership Effort Score 59

Russel Lolacher

JANUARY 10, 2023

And on the show today on the other side of this here, microphone, it’s JP Michel, and here’s why he is awesome. And on the show today on the other side of this here, microphone, it’s JP Michel, and here’s why he is awesome. Connect with, and learn more about, JP on his platforms: . JP on Twitter. MySparkPath .

Exercises 52

Exercises Culture Connections Tools 52

Kustomer

FEBRUARY 18, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by John Timmerman to talk about operationalizing the customer experience. John currently serves as Vice President of Operations at Mercy , providing exceptional customer and patient service.

Customer Journeys 59

Customer Journeys Hotels Training Customer Experience 59

Qualtrics

SEPTEMBER 15, 2020

Juliana Holterhaus, PhD, Senior XM Scientist, is the lead consultant for Qualtrics Digital Customer Experience. Here are a few takeaways from the discussion… What are the shifts we’re seeing right now to customer experience - specifically digital? So much of it comes down to following the path of the customer. Are they ready?

Brands 26

Brands Omni-Channel Healthcare Innovation 26

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. So, Talkdesk Enterprise Contact Center empowers companies to make their Customer Experience a competitive advantage. No worries!

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start!

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Kustomer

JANUARY 6, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Erika Putinsky from Mailchimp to discuss what it takes to make CX exceptionally great. So many CX leaders are currently searching for the recipe that will transform the customer journey and Erika has all of the ingredients.

Culture 105

Culture Customers Roadmap Tips 105