CSM Magazine

JUNE 23, 2021

Whitepaper explores how data breaches impact customer confidence and brand loyalty, the current PCI DSS requirements, and looks ahead to the forthcoming PCI DSS 4.0. To download a copy of the Payments: The Future of Security and CX whitepaper, visit: [link]. which will launch later this year. About PCI Pal.

Customer Confidence 52

Customer Confidence Government Loyalty Communication 52

Alliance by IFS

JUNE 6, 2019

Our newest whitepaper 5 Future-Proof Capabilities Your FSM Platform Should Have outlines how service organizations can deliver on future service by ensuring that their FSM platform has the following future-proof capabilities. Download Whitepaper. And it all starts with a smart field service management (FSM) solution.

Self Service 88

Self Service Software System Technology 88

Alliance by IFS

JULY 27, 2018

In this whitepaper from The Service Council, see how service leaders are creating new business models which utilize the latest technology to transform the customer experience. The post Whitepaper: Digital Transformation for the Service Enterprise appeared first on Astea. Do organizations need a Chief Digital Officer?

Self Service 50

Self Service Culture Technology Strategy 50

ERDM

SEPTEMBER 21, 2018

This whitepaper, 24 Tips for CX Innovation , is based on findings from over 16,000 hours of in?depth Given this frustration, and in spite of data privacy concerns, customers are willing to provide deep B2B or B2C information to drive proactive, explicit personalization. defined, explicit human data.

Innovation 68

Innovation Tips B2C B2B 68

Alliance by IFS

JULY 27, 2018

In this whitepaper from The Service Council, see how service leaders are creating new business models which utilize the latest technology to transform the customer experience. Do organizations need a Chief Digital Officer? Does a strategy exist? How do we make culture the digital thread?

Self Service 50

Self Service Culture Technology Strategy 50

Alliance by IFS

MAY 24, 2018

The Astea whitepaper “6 Steps to Field Service Profitability” provides an actionable 6-point guideline that examines the profitability challenge from three key angles: people, process and technology. Download the whitepaper now to learn about: Breaking down information silos to get a holistic view of your customers. Get Whitepaper.

Guidelines 50

Guidelines Customer Retention Consulting Technology 50

Alliance by IFS

MAY 24, 2018

The Astea whitepaper “6 Steps to Field Service Profitability” provides an actionable 6-point guideline that examines the profitability challenge from three key angles: people, process and technology. Download the whitepaper now to learn about: Breaking down information silos to get a holistic view of your customers. Get Whitepaper.

Guidelines 50

Guidelines Customer Retention Consulting Technology 50

Alliance by IFS

JUNE 28, 2018

This whitepaper from Aberdeen Group—entitled “ Self Service: Create Happy Customers & Reduce Costs ”—shows that Best-in-Class self-service providers retain 76% more of their clientele than other firms. When you download the whitepaper , you’ll also gain access to our Alliance brochure to learn more.

Self Service 50

Self Service Trends Customer Satisfaction Groups 50

Alliance by IFS

JUNE 28, 2018

This whitepaper from Aberdeen Group—entitled “ Self Service: Create Happy Customers & Reduce Costs ”—shows that Best-in-Class self-service providers retain 76% more of their clientele than other firms. When you download the whitepaper , you’ll also gain access to our Alliance brochure to learn more.

Self Service 50

Self Service Trends Customer Satisfaction Groups 50

Optimove

MARCH 8, 2020

The post Whitepaper: Why Your CDP Needs a Brain appeared first on Optimove.

52

52

Alliance by IFS

JUNE 28, 2018

This whitepaper from Aberdeen Group—entitled “ Self Service: Create Happy Customers & Reduce Costs ”—shows that Best-in-Class self-service providers retain 76% more of their clientele than other firms. When you download the whitepaper , you’ll also gain access to our Alliance brochure to learn more.

Self Service 50

Self Service Trends Customer Satisfaction Groups 50

ijgolding

APRIL 21, 2015

The whitepaper you are abut to read is an excellent example of the expert capability that exists. You can download the full whitepaper here. The post Transforming the B2B Supply Chain – a Whitepaper by Coreen Head appeared first on IJ Golding. Click here to connect with Coreen on LinkedIn.

B2B 120

B2B Competitive Advantage Customer relationships Customer Centricity 120

ERDM

SEPTEMBER 21, 2018

This whitepaper, 24 Tips for CX Innovation , is based on findings from over 16,000 hours of in?depth Given this frustration, and in spite of data privacy concerns, customers are willing to provide deep B2B or B2C information to drive proactive, explicit personalization. defined, explicit human data.

Innovation 40

Innovation Tips B2C B2B 40

Waypoint Group

JUNE 19, 2019

We have just published a new whitepaper for folks driving Customer Success in B2B firms and seeking to proactively engage the right customer-contacts in the right way at the right time to obtain the right insights.

Engagement 40

Engagement B2B ROI Customer Retention 40

Uniphore

OCTOBER 5, 2018

In order to step up to the seemingly impossible challenge of enabling deeper customer engagements, support organizations are turning to automation. It expands self-service from responding to questions, to actually completing customer requests such as returning a product or changing a flight.

Self Service 100

Self Service Customer Service Contact Center System 100

IntouchInsight

APRIL 11, 2018

Insider tips from Jim Tincher (CCXP) and customers on how to build a successful customer-focused strategy across your organization.

How To 120

How To Tips Customer Focused Strategy 120

MyCustomer

MAY 5, 2023

Download this Whitepaper Lead goal 0 TM Form Not a TM Form Internal or External External Disable T&Cs requirement Email intro text Thank you for downloading our resource. Download this guide to learn more about the behavioural problems that blight businesses and damage customer loyalty - and how to address this.

Loyalty 95

Loyalty Resources Customers How To 95

Circular Edge

MARCH 4, 2024

through its new whitepaper and Smart Help services for upgrades, Cloud migrations, managed services, project and resource supplementation, skills enablement and more. Circular Edge Makes It Easier for Customers to Benefit from Oracle JD Edwards EnterpriseOne 9.2 The outline and accompanying 9.2

Entertainment 52

Entertainment Innovation Resources User Experience 52

Adrian Swinscoe

OCTOBER 3, 2023

We talk about a new whitepaper that they’ve just published on the Attention Economy, what […] The post When we talk about attention, we’re actually talking about engagement – Interview with Walter Flaat of dentsu Canada first appeared on Adrian Swinscoe. Today’s interview is with Walter Flaat, dentsu Canada’s Chief Data Officer.

Engagement 76

Engagement Data 76

MyCustomer

NOVEMBER 28, 2023

Download our Customer Experience Leader of the Year Whitepaper today, to discover the stories of this year's finalists and winners, and find out what it takes to become a CX Leader of the Year.

Customer Experience 59

Customer Experience Customers 59

ijgolding

APRIL 20, 2015

I have written many times in the past about the need for organisations who desire to become more Customer Centric to acknowledge the need for TRANSFORMATION. Transforming a business culturally, behaviorally and systemically is an enormous, long term challenge for the majority of companies all around the world.

B2B 120

B2B Customer Centricity Culture System 120

CX Journey

JUNE 10, 2019

And feel free to share this whitepaper with anyone you believe will benefit. The insights in this whitepaper come from 70 seasoned, global speakers who shared their feedback with me in April/May 2019 by answering the following questions: For how long have you been a speaker? ( 50% of respondents have been speaking for 10 years or more.

Hotels 144

Hotels Feedback Engagement Voice of Customer 144

NICE inContact

OCTOBER 3, 2018

That’s why our new whitepaper, “The Inner Circle Guide to Omnichannel,” is so important. Here are some ideas from the Proving ROI section of the whitepaper: Increasing revenue, by: Increasing upsell/cross-sell due to fewer customers abandoning their transactions. But that isn’t all this whitepaper contains.

Omni-Channel 120

Omni-Channel Self Service Multi-Channel First Call Resolution 120

Merkle

JUNE 24, 2022

Merkle’s recently published whitepaper, Setting the Analytics Stage for Tomorrow’s Consumer , laid out the six key analytics pillars needed to serve shoppers of the future. How does that approach need to change when your organization’s consumer is a B2B buyer? Which tenets hold true, and which ones need adjusting?

B2B 98

B2B Analytics Consumers 98

Optimove

AUGUST 29, 2023

Our latest whitepaper, ‘ How AI is Transforming CDPs ’ talks not just about the benefits of an AI-powered CDP, but covers what you need to start thinking about before you embark on the journey. The good news? And if you’d like to know how we can help you get off the starting block, let’s get the conversation started.

Technology 52

Technology Marketing Customers Strategy 52

Responsetek

MAY 8, 2018

The post Whitepaper: The Five Core Pillars for Your CEM Strategy appeared first on ResponseTek. In connecting the vision for customer commitment to a CEM strategy, any company is able to yield quick and measurable impacts in today’s consumer-driven economy. Download eBook.

CEM 40

CEM Strategy Insurance Abandon Rate 40

Kerry Bodine

NOVEMBER 29, 2017

Prospects could see an ad, then read one of our whitepapers, then come to our website, and then attend a think tank—or learn about us in any other number of ways. If it’s more common for them to read a whitepaper and then attend a webinar, map the touchpoints in that order.

Customer Journeys 225

Customer Journeys Touchpoint How To Customers 225

Maru Group

JANUARY 17, 2023

To learn more about the Maru Employee Experience solution, read the whitepaper. Read the whitepaper. Having a consistent form of communication with all staff can bridge the gap across multiple channels and bring a more mindful understanding of how employees work best. Learn more.

Employee Engagement 79

Employee Engagement Engagement How To Employee Experience 79

Hallmark Business Connections

MAY 27, 2021

To learn more about how to utilize emotional intelligence in your marketing strategy, click the button below and fill out the form to access our whitepaper. Upon submission, scroll back down to the bottom of this blog post to view and download the whitepaper. Continue Reading. First Name *. Last Name *.

Video 92

Video Connections Customer Care Employee Engagement 92

Alliance by IFS

JANUARY 10, 2019

Read Astea’s whitepaper on machine learning and artificial intelligence and how it will impact the field service management industry. To learn more about how machine learning and artificial intelligence will impact the field service industry, download the whitepaper “ Machine Learning and Field Service Management in Practice.”

Management 94

Management Employee Engagement Contact Center Technology 94