what-we-do mystery-shopping-services restaurants 
InMoment XI
JULY 18, 2022
In our last blog about creating an excellent food service customer experience (CX), we talked about how vital customer reviews are to growing your business (and how your customer experience plays a pivotal role in making sure your reviews are positive). . 1: Leveraging Customer Feedback in Operations.
Second to None
FEBRUARY 4, 2020
One of the most unfiltered ways of observing and analyzing the customer experience within your brand is to employ mystery shopping programs. While this field can be controversial, considering the many scams that are run under the guise of mystery shopping, many consider it as a great way to help bring in supplemental income.
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Kerry Bodine
MAY 11, 2020
As cities and countries around the world grapple with plans to reopen, we’re all wondering what our “new normal” will look like — both personally and professionally. What parts of your experience can or should stay the same? And what do you need to do differently? How have our internal operations changed?
Bill Quiseng
APRIL 25, 2021
When first confronted with this pandemic we moved quickly to identify the high risks for our employees and our customers and then worked to define the action steps required to minimize those risks. We sought recommendations from experts, vendors, and our competitors to see what they were doing in response.
Opinionator
JULY 21, 2019
Why it simply doesn’t work and what to use instead. What is Mystery Shopping? First established in the early 1940s, mystery shopping has been around for a while. In fact, we argue, that at best, it is a high cost, low success training tool. So what is the best way to do this?
SurveySparrow
NOVEMBER 28, 2023
But what exactly is the Kano Model, why is it used, and how can it elevate your business game? Let’s get started, shall we? What is the Kano Model? Now, imagine you’re running a restaurant. That unexpected delight is what the Kano Model is all about. We’ll look into them in detail.
BirdEye
APRIL 5, 2023
Don’t sweat it – we’ve all been there. Reflects what the business stands for Your business name should be a reflection of what your company stands for, including your mission and vision. Doing this due diligence at the onset can save you time, money, and heartache down the line.
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