webinars the-future-of-customer-service-is-radically-personal 
CSM Magazine
JULY 9, 2020
We are just two weeks away from our next free customer service webinar: The Customer Service Leader of the Future: Identify the Strategies You Need to Stay Ahead of the Game. Future-proof the base of your tech-stack to support the adoption of advancing technology and ensure your department stays ahead.
C3Centricity
OCTOBER 22, 2018
I was recently in a clinic for surgery and was surprised by how customer (patient) centric they are. I remind my clients that exceptional customer service examples can come from anywhere! Luckily my mobile was by my bed so I called the emergency services who immediately sent an ambulance. But think again. Background.
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Oracle
NOVEMBER 24, 2020
This radically lowers the bar for watching a movie, on-demand webinars, and other kinds of video and streaming content. They could use that information to enhance their customer profile and personalize future emails, or to immediately trigger a push notification or SMS message to promote nearby products.
Think Customers
JULY 16, 2020
Without question, the COVID-19 pandemic has laid bare consumers’ dependence on real-time digital services and experiences. When customers order groceries online, use telemedicine, stream movies, or message a customer support specialist, they’re confirming their demand for digital channels. Here’s a summary of their discussion.
C3Centricity
SEPTEMBER 24, 2017
Not because I was speaking about customer centricity as a disruptor, but because it was an all-female group. They even turned away one gentleman who was interested in hearing me speak about adopting a customer-first strategy!). If you would like to know more about it sign up for our free webinar ). transparency. being valued.
NobelBiz
MAY 22, 2022
The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contact center world. Responsible for sales training, supervisor to telemarketing, sales & service. and the NobelBiz | Webinar Series. However, this proved to be a double-edged sword. Let’s meet the experts!
Kustomer
JUNE 17, 2021
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Laurent Pierre from Microsoft Azure to learn the secrets to making a CX team valuable. Guiding Customers to Solutions Using Empathy. Guiding Customers to Solutions Using Empathy.
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