vanilla 
Totango
NOVEMBER 14, 2023
This program is now available for Totango and Vanilla customers to not only extract insights from community engagement data but, most importantly, to be proactive in their approach to customer relationship management.
Totango
NOVEMBER 14, 2023
This program is now available for Totango and Vanilla customers to not only extract insights from community engagement data but, most importantly, to be proactive in their approach to customer relationship management.
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Vanilla Forums
DECEMBER 15, 2020
It’s been quite the year here at Vanilla, and despite all the twists and turns, it hasn’t slowed our teams down. Most recently, we wrapped up our Conversations event in November, which showcased over 35 speakers across the industry and gave us a chance to highlight all the functionality that’s been added to Vanilla over the past year.
Vanilla Forums
DECEMBER 16, 2020
With another year coming to an end, it's time to look back at the content that we've created here at Vanilla Forums. With roughly 3 blogs published per week, several guest contributors and 10 new eBooks introduced in 2020, we had a lot of impactful content to share with you.
Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team
MURAL came to Vanilla just 4 months ago and together, we worked with them to build their thriving community from scratch. Beth Vanderkolk and Community Managers Lindsay Olson and Amanda Peterson will be conducting a power hour to explain how they have used Vanilla to build such a wonderful community.
Vanilla Forums
JULY 12, 2021
The leader in the B2B technology review platform space, G2, released their Summer 2021 Grid® Report, and Vanilla by Higher Logic has been named a Leader in Online Community Management !
Vanilla Forums
APRIL 22, 2022
Spring is in the air, which means it’s time for another Vanilla Product Update! We’ve announced a lot of big enhancements, but in case you missed it, here’s what’s new.
Speaker: Adrian Speyer, Head of Community and Lead Evangelist for Higher Logic Vanilla
Over the span of his career, Adrian Speyer, Head of Community at Higher Logic Vanilla, has seen numerous companies achieve massive success in their support offering through community. To create a premier offering, companies have turned to support communities. But not everyone gets it right. And now he's here to share what he's learned.
Advertiser: Vanilla Forums
Welcome…to the 7th Edition of Vanilla Forums’ Community Predictions eBook. We sat down with 22 experts to discover what's coming for community in 2022. Together, we worked out ten key takeaways for the coming year. If you run a community, are part of a community, or are debating whether or not to launch one, this eBook is for you.
Speaker: John Ragsdale, Vice President of Technology Research for TSIA
Along with Adrian Speyer, Head of Community for Vanilla Forums, expect an in-depth conversation about the role of online customer communities in enabling the three critical charters of customer success: adoption, renewals, and expansion.
Speaker: Mike Ellis, Vanilla Forums Marketing Manager
Join us on May 27th at 12 EDT for an in-depth discussion led by Vanilla's Marketing Manager, Mike Ellis. Do customer expectations around CX align with Community offerings? And if so, how do these solutions impact business-focused objectives? Join us to learn: What do Customers Expect from CX?
Speaker: Mike Ellis
Customer success professionals know that the strategies they use on a daily basis work. What they might not realize is that these same principles can also be applied in a community setting.
Advertiser: Vanilla Forums
Centering a business around the customer is critical for accelerated growth and customer-centricity requires a strong CCO and CMO alliance. When they work together, the CMO and CCO can build better customer experience, satisfaction, and retention. Find out how collaboration can enhance the customer experience and drive business growth.
Speaker: Rachel Orston, CCO of SmartRecruiters & Latane Conant, CMO of 6Sense
In today’s complex and digital world, B2B buyers are relying more on trusted sources such as review sites, online searches, and peer-to-peer insights––instead of vendor-provided information––when it comes time to make purchasing decisions.
Speaker: Kristi Faltorusso, VP of Customer Success at ClientSuccess
Your brand ambassadors are imperative to your business. They contribute to brand awareness, improve revenue, and build trust among existing and prospective customers. However, many advocacy programs experience huge levels of burnout due to overtasking advocates.
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