UJET

JUNE 9, 2020

UJET has first-hand experience with helping our customers move towards cloud-native customer support. The UJET customer support platform is industry agnostic. The UJET platform enables support organizations to customize their individual support experience. This is why companies across different industries trust UJET.

Customer Success 72

Customer Success Contact Center Omni-Channel Customers 72

UJET

JULY 2, 2020

Both Baker and Dave bring extensive experience in the contact center and SaaS space, leading and scaling teams to meet the growing needs of digital-first and smartphone-centric consumers and the increasing demand for cloud-native contact center solutions. Baker Johnson. Dave Bullock. Reinforcing Our Vision.

Leadership 72

Leadership Contact Center Marketing Customer Centricity 72

CSM Magazine

FEBRUARY 11, 2020

UJET Inc. , Questions focused on consumer preferences and expectations across three industries: e-commerce, on-demand transportation and on-demand food delivery. Click here to Download a copy of the UJET report: Optimizing Channels for Customer Support.

Tools 64

Tools e-support Transportation Report 64

Kustomer

AUGUST 13, 2020

Our strategic partnership with UJET does just that. In our rapidly shifting world, many businesses need to meet new customer demands. This demands a digital transformation strategy that powers efficient customer service and delivers on the modern customers’ needs. But this is often easier said than done.

Customer Service 52

Customer Service Contact Center CRM Analysis 52

UJET

JUNE 25, 2021

And, while this unprecedented shift to digital has been embraced in the world of customer service, confidence in the quality of digital-first customer service is lagging behind. In fact, one out of three businesses surveyed in 2020 said they were not confident that the experience they were providing to their customers was “good.”.

Customer Journeys 82

Customer Journeys Customer Experience Contact Center Omni-Channel 82

CSM Magazine

MARCH 26, 2020

This allows dogs to receive on-demand care with walks or in-home visits. Walk, a service that connects owners with pre-screened and insured dog walkers, gives owners the peace of mind they need to safely let their dogs out for walks and exercise. Customers can quickly schedule and coordinate all of these services inside the Wag!

Wait Times 59

Wait Times Exercises Connections Insurance 59

UJET

SEPTEMBER 3, 2019

As an on-demand service, it also offers the opportunity for people to supplement their incomes by picking groceries from a wide selection of stores and delivering them to customers’ doors. Instacart services over 4,000 cities across all 50 U.S. It is also available in over 70% of the households in Canada.

Case Study 56

Case Study Customer Relationship Management Study Innovation 56

CSM Magazine

MARCH 26, 2020

This allows dogs to receive on-demand care with walks or in-home visits. Walk, a service that connects owners with pre-screened and insured dog walkers, gives owners the peace of mind they need to safely let their dogs out for walks and exercise. Customers can quickly schedule and coordinate all of these services inside the Wag!

Case Study 52

Case Study Study Customer Experience Wait Times 52

UJET

DECEMBER 17, 2019

According to Gartner ’s 2019 Strategic Roadmap for Customer Service and Support Technologies (May 2019), “an organization’s CSS technology stack is often composed of disparate overlapping systems, leaving both customers and employees with a disjointed experience.” Getting Customers Connected.

Self Service 74

Self Service Customer Service Customers Connections 74

Blake Morgan

SEPTEMBER 27, 2022

This is a sponsored guest post from UJET , written by Justin Robbins. . Strategic value” is when the contact center provides valuable customer intelligence that enables a business to improve its products, processes, and services. It provides an effective foundation for understanding the business’ customers, products, and services.

Contact Center 59

Contact Center How To Survey Trends 59

UJET

JUNE 4, 2021

But for businesses that rely on customer service and experience as a competitive advantage, COVID-19 has underscored the need for digital transformation frameworks that can definitively help these complex changes succeed. Ready to modernize your own contact center? The concept of digital transformation isn’t new. Digital or not, change (i.e.,

Contact Center 121

Contact Center Roadmap Leadership Competitive Advantage 121

Kustomer

JUNE 10, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Vasili Triant to talk about all things digital CX. Vasili is the Chief Operating Officer at UJET, a partner of Kustomer, creating a product that delivers the ultimate experience for the modern consumer.

Contact Center 97

Contact Center Consumers Interaction CRM 97

UJET

APRIL 1, 2020

From on-demand food delivery, e-commerce purchases, telehealth, and more, customers are looking for great digital experiences that not only mirror the experiences of speaking with someone face-to-face or visiting a brick and mortar location, but that goes above and beyond. The world has gone digital. Call Back Option.

Tips 100

Tips Wait Times Self Service e-support 100

UJET

APRIL 1, 2020

From on-demand food delivery, e-commerce purchases, telehealth, and more, customers are looking for great digital experiences that not only mirror the experiences of speaking with someone face-to-face or visiting a brick and mortar location, but that goes above and beyond. The world has gone digital. Call Back Option.

Tips 82

Tips Wait Times Self Service e-support 82

UJET

DECEMBER 10, 2019

Travel delays, product questions, or general service issues have customers contacting support. By setting queue rules, less urgent issues can be redirected and resolved through self-service options. Mobile devices are the primary way many consumers shop, book travel, or request on-demand services.

Tips 84

Tips Travel Self Service Wait Times 84

UJET

DECEMBER 9, 2021

This can lead to an increase in churn, as 58% of customers believe that service is a very important factor in their choice of a brand , and 61% of customers have stopped purchasing from a company after a single unsatisfactory experience. . Burnout has real consequences. Burnout goes much further beyond just being “busy at work”.

Contact Center 72

Contact Center Call Center How To Exercises 72

UJET

JULY 2, 2020

Both Baker and Dave bring extensive experience in the contact center and SaaS space, leading and scaling teams to meet the growing needs of digital-first and smartphone-centric consumers and the increasing demand for cloud-native contact center solutions. Baker Johnson. Dave Bullock. Reinforcing Our Vision.

Leadership 14

Leadership Contact Center Marketing Customer Centricity 14

ChurnZero

JANUARY 4, 2019

Education is scalable because it helps customers be more self-sufficient, and when customers are more self-sufficient, they need less support. .) “As the connectivity experience becomes more refined, customer expectations will rise in response, and create a demand for higher-quality user experience (UX) innovation.

Customer Success 73

Customer Success Self Service Chief Customer Officer Trends 73

ChurnZero

JANUARY 4, 2019

Education is scalable because it helps customers be more self-sufficient, and when customers are more self-sufficient, they need less support. .) “As the connectivity experience becomes more refined, customer expectations will rise in response, and create a demand for higher-quality user experience (UX) innovation.

Customer Success 49

Customer Success Self Service Chief Customer Officer Trends 49