tag voice-of-the-customer 
Lumoa
OCTOBER 5, 2022
We want everyone to be able to act based on the voice of the customer. We believe the voice of the customer is paramount to a businesses success. You can invite as many people as you want to see your customers feedback, at no additional cost. Here are the improvements we have brought to Lumoa in the past month.
InMoment XI
SEPTEMBER 22, 2022
Customer feedback is critical for helping your customer service agents tackle problems—whether closing the inner loop directly with customers, or closing the outer loop with problems that keep surfacing over and over again. Organisations are typically quite comfortable tackling inner loop programs. What Is Six Sigma? .
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Lumoa
SEPTEMBER 2, 2022
Your Topics are things like “Price” or “Customer Service” – they are created by the Lumoa AI based on what your customers are saying. Lumoa offers a way to close the loop with your customers by using the Events page. Immediately identify the customer voice that has yet to be heard.
Lumoa
DECEMBER 15, 2022
Voice of Customer (VoC) is not a new concept. It’s a strategy that many companies have used for years to understand and prioritize customer needs. In this article, we’ll go over what Voice of Customer data analytics is and the different types. In This Article: What is Voice of Customer Analytics?
Lumoa
NOVEMBER 3, 2022
For a while now, Lumoa has offered a way to close the loop with your customers by using the Events page. For a while now, Lumoa has offered a way to close the loop with your customers by using the Events page. Events marked “Done” now highlighted on Impact page! and we can migrate your old account to a new one.
Lumoa
APRIL 14, 2023
A new way to invite others to Lumoa Lumoa just made it easier to bring in your colleagues, and have them start taking actions on the voice of your customers. Lumoa Popup surveys can now accept tags ???? Lovely seeing you again, back with more exciting Lumoa updates! Let’s get started! And now, it just got even better!
InMoment XI
FEBRUARY 2, 2024
Social media can play a crucial role in your organization’s ability to manage and deliver more meaningful and integrated customer experiences. With Hootsuite, organizations can enhance the effectiveness of their social media management efforts, build a stronger brand reputation, and gain valuable insights into the customer experience.
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