Lumoa

JANUARY 24, 2024

If you have, you must know how exhausting it can be to get help with the simplest of requests. In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. Have you ever traveled to a country where you didn’t speak the language?

Analytics 208

Analytics Feedback Net Promoter Score Analysis 208

Retently

MARCH 5, 2024

But how do you respond in a way that’s both genuine and impactful? Whether you receive enthusiastic praise or face critical remarks, we’ll give you relevant examples and know-how to make your every response count. It sends a clear message: you value their opinion, and their voice is heard.

Feedback 155

Feedback Effort Score Social Media Customer Satisfaction 155

SurveySparrow

APRIL 24, 2024

While things are going well overall, you just got some negative reviews, and these have hurt your ratings on Google Maps. In 2024, success has become synonymous with reputation. With the rise of online reviews, social media, and digital feedback, even small businesses need to put their best foot forward. Sounds familiar?

Management 52

Management Social Media Feedback Brands 52

BirdEye

OCTOBER 3, 2023

What do you do when someone leaves a negative review of your business online? These kinds of reactions are only natural — no one enjoys receiving negative feedback. In this blog, we’ll cover the key lessons Baer shared with Colwell on extracting value from negativity. Ignore it and hope it goes away? Access the webinar here.

Customer Experience 105

Customer Experience Social Media Feedback Loyalty 105

ShepHyken

JANUARY 1, 2024

I have added my comments about each article and would like to hear what you think too. 13 Tips For Responding To Negative Feedback On Social Media by Forbes Communications Council (Forbes) No matter what type of business you run or how well you run it, it seems no business is safe from negative comments on social media.

Customer Service 56

Customer Service Social Media Loyalty B2C 56

BirdEye

DECEMBER 8, 2023

It’s the heartbeat of your brand, silently yet powerfully shaping how people perceive your business. In this blog post, we’ll uncover the essentials of corporate reputation management and teach you how it impacts your online presence. How to build a strong corporate reputation management strategy?

Strategy 116

Strategy Management Social Media Brands 116

BirdEye

DECEMBER 5, 2023

That’s why mastering business reputation management (BRM) is not just a smart move – it’s a requisite for your company’s success. That’s why mastering business reputation management (BRM) is not just a smart move – it’s a requisite for your company’s success. Yes, that’s true. That’s almost everyone!

Brands 64

Brands Management Social Media Analytics 64

BirdEye

JULY 24, 2023

How to conduct customer feedback analysis? How to conduct customer feedback analysis? By analyzing customer feedback, you can identify areas of improvement, address issues, and enhance customer satisfaction, ultimately leading to increased loyalty and business success. Table of contents What is customer feedback analysis?

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

BirdEye

DECEMBER 18, 2023

Implementing a review monitoring system enables your business to keep a tab on the customer viewpoint, respond promptly to reviews, handle negative reviews, and identify crucial trends instantly. It involves monitoring brand mentions, negative reviews, positive reviews, customer feedback, ratings on review sites, and more.

Tools 98

Tools Brands Social Media Multi-Channel 98

ShepHyken

AUGUST 9, 2021

I have added my comment about each article and would like to hear what you think too. Eight Ways Companies Can Turn A Negative Customer Experience Into A Positive One by Young Entrepreneur Council. My Comment: It is not if it will ever happen. How do you handle a bad customer service experience ? Can you meet it?

Customer Service 143

Customer Service Social Media Report Culture 143

BirdEye

FEBRUARY 14, 2023

In this blog article, we explore why working with an online reputation management consultant is beneficial, how they can improve your reputation, and what to look for in a consultant. They work to make sure that businesses’ online presence accurately reflects their brand and values and protects against negative feedback or criticism.

Consulting 97

Consulting Management Social Media Multi-Channel 97

BirdEye

SEPTEMBER 11, 2023

Multi-location businesses receive unprecedented customer feedback through social media, surveys, and online reviews. This is the only blog you need to read to know how AI-driven customer feedback insights can increase the reputation of your business. Table of contents How is AI used in customer feedback analysis?

Feedback 108

Feedback Strategy Social Media Analysis 108

BirdEye

AUGUST 28, 2023

Having a social media profile is one thing, but successfully implementing a strong social media management strategy is a different story for a business. In this blog, you will learn actionable steps to create an irresistible social media profile for your business. Watch the Free Demo Now.

Social Media 52

Social Media Strategy Entertainment Multi-Channel 52

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. Investing in truly understanding them has a massive financial payoff. What is Customer Experience Analytics?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. Investing in truly understanding them has a massive financial payoff. What is Customer Experience Analytics?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. Investing in truly understanding them has a massive financial payoff. What is Customer Experience Analytics?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

BirdEye

JANUARY 5, 2023

With the rise of social media and customer reviews, an online reputation manager has become an essential role for organizations looking to maintain a positive online presence. This can involve responding to customer reviews, engaging with followers on social media, and reporting on the analytics of all your online marketing activities.

Company 98

Company Management Multi-Channel Social Media 98

BlueOcean

JUNE 26, 2018

It begins with training agents to pay active attention to what your customer is saying – not just the primary information like their name and address, but even the small comments, maybe something said in passing. They have ownership in delivering those experiences and being recognized for their success. But it goes deeper than that.

Customer Service 353

Customer Service Hospitality Contact Center Hotels 353

NobelBiz

OCTOBER 31, 2023

When the pressure rises, here’s how to elevate your customer support to the next level, solidifying trust and cementing loyalty. The same study reveals that over 50% of customers post negative comments about companies on social media, and 53% of customers post positive comments about companies on social media.

Call Center 105

Call Center Contact Center Software Contact Center Social Media 105

SurveySensum

OCTOBER 27, 2023

In today’s digital landscape, where your online reputation has the power to determine your B2B business’s fate, customer feedback stands as the cornerstone of your success. In fact, they can be potent allies on your journey toward improvement and growth, and we’re about to reveal how. Can I ever recover from this?

Strategy 52

Strategy How To B2B Social Media 52

BirdEye

MAY 1, 2023

It’s essential to not only gather this valuable feedback but also understand how to harness its power. In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews. Customer reviews play a vital part in that process.

Examples 97

Examples Social Media Video Feedback 97

BirdEye

NOVEMBER 16, 2023

Like how positive reviews help realtors strengthen their credibility, here are the 29 strategies and ideas to help you with real estate lead generation: 1. Like how positive reviews help realtors strengthen their credibility, here are the 29 strategies and ideas to help you with real estate lead generation: 1.

Chatbots 111

Chatbots Social Media Consulting Financial 111

Thematic

DECEMBER 12, 2023

Qualitative feedback refers to insights gathered through open-ended responses, comments and opinions. When customers share their thoughts and comments, the product team uses this information to make enhancements. They learn how to enhance customer satisfaction. It differs from quantitative data which is statistical in nature.

Analysis 62

Analysis Examples Feedback Social Media 62

BirdEye

DECEMBER 18, 2023

Implementing a review monitoring system enables your business to keep a tab on the customer viewpoint, respond promptly to reviews, handle negative reviews, and identify crucial trends instantly. It involves monitoring brand mentions, negative reviews, positive reviews, customer feedback, ratings on review sites, and more.

Tools 52

Tools Brands Social Media Multi-Channel 52

SurveySensum

JANUARY 15, 2024

It is affecting how consumers find, evaluate, and purchase products. They may seem like mere comments and ratings, but they are a critical factor influencing consumer behavior, brand image, and market trends. When you see a review, you see social proof. 95% of customers read online reviews before buying a product.

Consumers 59

Consumers Social Media Brands Strategy 59

BirdEye

NOVEMBER 22, 2023

In a field as trust-dependent as law, mastering review management is not just beneficial; it’s essential to your practice’s success. 85% have decided not to do business with a company because of negative reviews. How to collect law firm reviews: 7 tips Many clients will happily leave you a review.

Management 111

Management Policies Feedback Tips 111

BirdEye

DECEMBER 30, 2023

So, if you want to boost your online marketing efforts in an era where 75% of internet users turn to social media for insights on businesses and brands, you must consider the power of a Twitter business account. In this article, we’ll teach you how to create a Twitter profile for your business.

How To 111

How To Social Media Advertising Analytics 111

BirdEye

OCTOBER 2, 2020

Reputation marketing includes collecting and responding to reviews, posting on social media, and encouraging customer referrals. . Instead of trying to fight against this massive negative perception, marketers need to find ways to build credibility with potential customers. 5 pillars to success for reputation marketing.

Marketing 98

Marketing Social Media Software Tips 98

BirdEye

OCTOBER 11, 2023

The advent of AI can help businesses route tasks like responding to reviews, social media post generation, and survey responses to AI. We are so happy to have you join us for today’s session, “How to grow sales by delighting customers.” Justin: So we are here to discuss how to delight your customers.

Sales 111

Sales Social Media Customers Multi-Channel 111

Thematic

AUGUST 21, 2023

If you're learning about analyzing customer feedback and voice of customer , then it won't be long before you come across the term 'feedback loop' This post breaks down what a feedback loop is, why it's an essential part of customer experience, and how to ensure success when implementing one in your own work.

Feedback 62

Feedback Analysis Customer Satisfaction Customer Retention 62

BirdEye

NOVEMBER 28, 2023

In this blog, we’ll explore the importance of the reputation management industry and provide an in-depth analysis of the sectors where reputation management is a must for success. This is called social proof. For companies in certain key industries, dedicating resources to manage their reputation has become necessary for survival.

Industry 59

Industry Management Healthcare Hospitality 59

Kayako

JUNE 8, 2017

Metrics like time tracking, productivity, and performance take the front seat, but often don’t relate to the experience your customer receives or how they feel about it. Average reply time is a useful management tool to help managers keep tabs on how many hours are being worked, make staffing decisions, and plan shifts.

Metrics 240

Metrics Self Service Customer Experience Effort Score 240

Comm100

NOVEMBER 3, 2017

Social media is chaotic, but your social media team shouldn’t be! In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. The Basics of Social Media Training.

Social Media 112

Social Media Course Training Marketing 112

BirdEye

OCTOBER 13, 2021

In this guide, we’ll go over how you can use online reputation management to rank higher on search, get chosen by more customers, and be the best business in your area. It determines how people perceive your business when they find you online. It determines how people perceive your business when they find you online.

Management 97

Management Social Media Software Course 97

transcosmos Information Systems

SEPTEMBER 5, 2018

But despite this new shopping behaviour, the old word-of-mouth method still lives on albeit taking a more modern approach: through the continuously evolving world of social media. Now, social media has turned into a place for business, too. Here’s how: Planning. These days, things are done differently.

Social Media 69

Social Media e-support Customer Service Strategies Customers 69

Thematic

SEPTEMBER 12, 2021

doesn’t matter how many letters you throw out there or how many customer experience (CX) scores you get. If you don’t know what’s driving your CX metrics, it’s hard to replicate success, let alone find ways to improve. Through comments in customer feedback surveys, social media conversations, call center dialogue, etc.,

Metrics 117

Metrics Analytics Feedback Effort Score 117

SurveySparrow

OCTOBER 13, 2023

Feedback looping is a crucial concept in successful business strategies, but it is often misunderstood. How can we use this stream of information to improve customer satisfaction , streamline operations, and increase efficiency? Too much to handle? But, why is understanding it crucial for your business? What is a Feedback Loop?

Feedback 52

Feedback Examples Social Media e-support 52