Thematic

APRIL 3, 2024

The best eCommerce customers have a high repeat purchase rate and leave positive comments. Say, a proportion of these high-repeat customers start to drop off. They’re buying less, then suddenly not buying at all. What’s happening?

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

ReviewTrackers

JANUARY 2, 2020

One study surveyed over 200 businesses on the trends, solutions, and challenges in customer experience. The study also found that these BIC groups had a customer retention rate of 87 percent and a 30.4 By comparison, other companies in the same survey only showed a 56 percent customer retention rate and a 3.9 Online reviews.

Net Promoter Score 113

Net Promoter Score Social Media Effort Score Analysis 113

ReviewTrackers

AUGUST 30, 2018

One study surveyed over 200 businesses on the trends, solutions, and challenges in customer experience. The study also found that these BIC groups had a customer retention rate of 87 percent and a 30.4 By comparison, other companies in the same survey only showed a 56 percent customer retention rate and a 3.9 Online reviews.

Net Promoter Score 88

Net Promoter Score Social Media Effort Score Analysis 88

SurveySparrow

SEPTEMBER 20, 2021

What’s more, companies can tap into Medallia’s partnership with G2 to request G2 reviews from their app users. Imagine it’s your birthday, and you’re inviting everyone (except that annoying couple) to your party. Of course, as the host, you would want to make sure that your guests are enjoying themselves in every way.

Omni-Channel 52

Omni-Channel Software Tools Management 52

BirdEye

JULY 20, 2023

Online reviews are a vital part of the customer journey and business success. And real people’s experiences in the form of reviews matter. However, even the most glowing business or product review can go unnoticed if it fails to reach the right audience. This is precisely where review syndication comes into play.

Brands 52

Brands Social Media Competitive Advantage Feedback 52

Grade.us

JANUARY 28, 2020

rely on Avvo reviews and listings. They’re a major player in the legal industry when it comes to online reviews ; more than 8 million visitors turn to Avvo each month seeking advice, connections to a competent attorney and more. How Avvo compares to other review platforms. Reading Time: 19 minutes. Who visits Avvo?

Advertising 38

Advertising Guidelines Consulting Policies 38

Grade.us

SEPTEMBER 15, 2020

Since review management typically compliments Local SEO so tightly, it felt appropriate to dig a bit deeper into how we define Local SEO, how we can think about Local SEO holistically, and improve our Local SEO. Easily ask for reviews. Get notifications for new reviews so you can quickly respond. It's quite huge.

Social Media 58

Social Media Ecommerce Video Connections 58