NICE inContact

JUNE 22, 2021

For example, our most recent survey of contact center decision-makers revealed that 66% of organizations not currently using cloud-based call center solutions are accelerating their move to the cloud as a result of the pandemic. Contact centers are busy these days with major initiatives. Busy times, indeed!

Contact Center 156

Contact Center Call Center Solutions Call Center Strategy 156

NICE inContact

OCTOBER 25, 2019

There is extensive research that shows moving your contact center to the cloud is an inevitable requirement to staying competitive and relevant. Thus, it’s no longer a matter of “if” your contact center will move to the cloud, but rather “where” and “when” that cloud transformation begins. What’s the point?

Contact Center 120

Contact Center Omni-Channel Report Analytics 120

TechSee

OCTOBER 9, 2018

A day in the life of a Millennial. Ashley rolls over, checks her Fitbit Ionic to see the quality of REM sleep she experienced last night, and reaches for her iPhone to scan her messaging apps and social networks. She tweets about her sleep quality and messages her roommate that her share of the rent has been paid with Venmo. Sounds exhausting?

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

Eptica

AUGUST 29, 2021

Embracing cloud-based solutions gives the flexibility and agility to deliver peak customer success – read our latest blog on our parent company Enghouse Interactive’s site to find out more. You might also be interested in these posts: Moving to the cloud – 5 tips for a winning strategy.

Customer Service 115

Customer Service How To Resources Tips 115

Eptica

SEPTEMBER 7, 2021

Date: Monday, September 6, 2021 Author: Pauline Ashenden - Demand Generation Manager Moving to the cloud – 5 tips for a winning strategy. Author: Pauline Ashenden - Demand Generation Manager More and more contact centres are recognising the benefits of adopting cloud technologies or moving their entire infrastructure into the cloud.

Tips 106

Tips Strategy Technology Interaction 106

NICE inContact

OCTOBER 9, 2019

CXone cloud contact center software would be pivotal in the company’s growth as it moved into France. CXone cloud contact center software would be pivotal in the company’s growth as it moved into France. To meet the many challenges, Webhelp chose NICE inContact’s unified CXone cloud CX contact center platform.

Contact Center Software 137

Contact Center Software Contact Center Software Company 137

AWS Machine Learning

MARCH 26, 2024

Solution overview The following architecture diagram shows the stages of a receipt and invoice processing workflow. Solution overview The following architecture diagram shows the stages of a receipt and invoice processing workflow. The following sections take you through the process of creating the solution.

Analytics 92

Analytics Financial Multi-Channel Resources 92

AWS Machine Learning

JANUARY 22, 2024

Others have built custom solutions, but these can be costly and difficult to scale, and take significant time to implement. Others have built custom solutions, but these can be costly and difficult to scale, and take significant time to implement. Solution overview The following diagram illustrates the solution architecture.

Travel 101

Travel Resources Sports Hotels 101

AWS Machine Learning

DECEMBER 7, 2023

This solution also led to an 90% improvement in prediction accuracy across Turkey and several European countries. Solution overview The End-to-end Workforce Management Project (E2E Project) is a large-scale project and it can be described in three topics: 1. Getir is the pioneer of ultrafast grocery delivery.

Management 102

Management Analytics Data Resources 102

Circular Edge

MARCH 4, 2024

Circular Edge is proud to support the success of Quest for the past 17 years and the many ways Quest brings together Oracle JD Edwards, Oracle CX and Cloud users to share their success stories while helping each other move forward in driving continuous innovation.”

Innovation 40

Innovation Entertainment Customers Technology 40

TechSee

MARCH 7, 2023

As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

CSM Magazine

MARCH 13, 2024

Implementing Sabio’s proprietary Salesforce Service Cloud Accelerator and Salesforce Service Cloud, Sweaty Betty realised game-changing operational efficiencies and customer satisfaction levels that exceeded all expectations. Fiona Lind, Digital Project Manager at Sweaty Betty, explained the transformational impact.

Omni-Channel 52

Omni-Channel Groups Self Service Customer Experience 52

Comm100

SEPTEMBER 29, 2021

When implementing a technology solution, it’s important to consider the security impacts and risks that come with transitioning to the digital landscape. We’ve now reached the fourth and final part of our series exploring Digital Transformation in Customer Service. Gaining Trust Through Data Security.

Customer Service 194

Customer Service Culture Effort Score Chatbots 194

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Government 125

Government Training Data Policies 125

VDS

MARCH 17, 2023

As businesses continue to expand and evolve, it’s essential to ensure that the contact center solution you’re using is scalable, efficient, and effective. This article will focus on two popular contact center solutions: Genesys PureConnect and Genesys Cloud.

Contact Center 52

Contact Center Self Service Policies System 52

AWS Machine Learning

AUGUST 4, 2023

We’re excited to announce Amazon SageMaker and Salesforce Data Cloud integration. The inference endpoints are connected with Data Cloud to drive predictions in real time. Introducing Einstein Studio on Data Cloud Data Cloud is a data platform that provides businesses with real-time updates of their customer data from any touch point.

Data 74

Data Training Connections Innovation 74

Talkdesk

MAY 14, 2020

It’s affordable to get started On-premises contact center solutions are usually expensive, complicated to set up and often require regular and costly updates. On the other hand, cloud solutions do not require a heavy entry fee, making the outset stage of the process much easier, cheaper and smoother.

Contact Center 118

Contact Center Hospitality Call Center Travel 118

CSM Magazine

FEBRUARY 2, 2024

Benenden Health, a not-for-profit healthcare mutual, has transformed its member experience through a cloud-based digital transformation project with Sabio Group. Founded in 1905, Benenden offers affordable healthcare cover to over 860,000 members. Founded in 1905, Benenden offers affordable healthcare cover to over 860,000 members.

Self Service 52

Self Service Multi-Channel Healthcare Case Study 52

CSM Magazine

MAY 17, 2021

The global pandemic has accelerated digital transformation and ushered in a Cloud-Smart Era. Tom Goodmanson, CEO at Calabrio, reveals recent research results and shares ideas on how to harness the next level of strategic potential for new and existing cloud-based contact centres. . Seeing is believing.

Multi-Channel 96

Multi-Channel Analytics Employee Engagement Survey 96

Magellan Solutions

APRIL 15, 2024

Most organizations worldwide are moving towards IT outsourcing in the digital era , viewing it as a strategic leaver towards increasing operational efficiency, optimizing costs, and gaining access to specialized skills.

Company 52

Company Culture Healthcare Contact Center 52

Talkdesk

OCTOBER 5, 2020

The answer is moving to the cloud. Cost and performance of IT operations, is one of the top reasons organizations are migrating to the cloud, according to a report by Deloitte. Gartner also places cost optimization as the top factor for businesses to migrate their operations to the cloud. million to $8.19

Analysis 119

Analysis Contact Center Call Center Policies 119

CSM Magazine

MARCH 2, 2023

While a number of innovators and early adopters have seized the initiative and embraced a rapid transformation to cloud contact centres, the reality remains that the vast majority of organisations are still trying to establish just exactly what their cloud contact centre journey might look like. That’s completely understandable.

Innovation 52

Innovation Groups Technology Customer Journeys 52

Talkdesk

DECEMBER 10, 2020

Moving your business to the cloud is an all-round strategy to reduce costs and provide superior cross-organizational flexibility, allowing operations to adapt to the ever-changing needs and expectations of the customer. Migrating a contact center to the cloud can drive your digital transformation program forward.

Contact Center 115

Contact Center How To Transportation Roadmap 115

CSM Magazine

AUGUST 30, 2023

Waterfield Tech, a leading global customer engagement solutions provider, today announced it was named Avaya North America Partner of the Year for State, Local, and Education (SLED). “Waterfield Tech plays an integral role as a trusted advisor to our shared customers’ unique cloud journeys. .

Chief Customer Officer 52

Chief Customer Officer Contact Center Omni-Channel Innovation 52

Circular Edge

MARCH 19, 2024

The week also featured CE and AtomIQ case studies about how customers are leveraging the latest Release 23/24 capabilities, Orchestrator, Warehouse Management solutions, Mobility , etc. to transform their businesses.

Case Study 40

Case Study Study Customer Expectations Tools 40

AWS Machine Learning

NOVEMBER 21, 2023

In recent years, MathWorks has brought many product offerings into the cloud, especially on Amazon Web Services (AWS). For more details about MathWorks cloud products, see MATLAB and Simulink in the Cloud or email Mathworks. This allows us to scale up the training process to accommodate much larger datasets.

Training 89

Training Resources Data How To 89

AWS Machine Learning

FEBRUARY 13, 2024

In this post, we discuss how BigBasket used Amazon SageMaker to train their computer vision model for Fast-Moving Consumer Goods (FMCG) product identification, which helped them reduce training time by approximately 50% and save costs by 20%. The following figure provides an overview of the checkout process.

Training 102

Training Gamification Data Innovation 102

AWS Machine Learning

JANUARY 17, 2023

In Studio, you can load data, adjust ML models, move in between steps to adjust experiments, compare results, and deploy ML models for inference. The AWS Cloud Development Kit (AWS CDK) is an open-source software development framework to create AWS CloudFormation stacks through automatic CloudFormation template generation.

Resources 76

Resources Automotive Sports Software 76

NobelBiz

NOVEMBER 20, 2023

Its cloud-based architecture integrates effortlessly across desktops, laptops, and mobile devices, offering a level of flexibility that enhances communication management. Whether you’re stationed in the office, working remotely, or constantly on the move, this system ensures you never miss crucial calls.

System 103

System Communication Contact Center Self Service 103

Upstream Works

FEBRUARY 17, 2022

Moving forward will be difficult if these changes are viewed as being risky, disruptive or complex. Investments in premise-based infrastructure might be seen as an inhibitor as moving away from this would be disruptive for operations and risky if the cloud is viewed as being unfamiliar or unproven for contact center purposes.

Contact Center 78

Contact Center Strategy Omni-Channel Social Media 78

Talkdesk

DECEMBER 30, 2020

Even though it was one of the most challenging years of our lives, we have much to thank 2020 for because it forced us to think creatively and move quickly. Even though it was one of the most challenging years of our lives, we have much to thank 2020 for because it forced us to think creatively and move quickly.

Innovation 83

Innovation Contact Center eBook Roadmap 83

Talkdesk

APRIL 1, 2020

In my previous blog , I stressed the importance of using cloud technology to quickly move call center agents to a safe, work-at-home environment, to continue support for their customers during the coronavirus (COVID-19) crisis. This is your company’s justification to move to the cloud immediately.

Call Center 105

Call Center Contact Center Travel System 105

CSM Magazine

SEPTEMBER 8, 2023

Hugely exciting news concerning the closer integration between Genesys and Salesforce; a move that automatically strengthens Sabio’s position as Europe’s leading Digital Experience Transformation Services partner. We’re now one of Salesforce’s leading Service Cloud specialists and most certified Salesforce systems integrator in Europe.

Groups 52

Groups Leadership Multi-Channel CRM 52

AWS Machine Learning

AUGUST 4, 2023

This is the second post in a series discussing the integration of Salesforce Data Cloud and Amazon SageMaker. The endpoints are then registered to the Salesforce Data Cloud to activate predictions in Salesforce. To use this dataset in your Data Cloud, refer to Create Amazon S3 Data Stream in Data Cloud.

Data 79

Data Policies Training Connections 79

Magellan Solutions

MARCH 27, 2024

Most outsource tech support to access expertise, advanced solutions, and cost-effective tailored support. They provide guidance and solutions and ensure businesses can effectively utilize and maintain their tech resources. The question “What is technical support ?” ” has become increasingly relevant. Let’s get on it!

Call Center 52

Call Center Software Customer Satisfaction Self Service 52

datastax

JUNE 27, 2019

A cloud database can help organizations that want to be ready for IoT—public cloud services can easily scale to meet growing demand and either hybrid or multi-cloud deployments will be effective solutions for scaling data operations. Handling the Influx of New Data.

Data 107

Data Management Competitive Advantage Connections 107

CSM Magazine

JUNE 14, 2022

As Calabrio deploys its true cloud Workforce Optimisation (WFO) offering via AWS in South Africa, Olle Düring at Calabrio outlines five reasons why this latest news matters to customers in the region. . The race to accelerate South Africa’s cloud journey. Five reasons why Calabrio ONE and the cloud matter.

Banking 59

Banking Employee Engagement Roadmap Data 59