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Uplight
MAY 9, 2023
Earth Day fell on April 22nd this year, and many people took perhaps a moment to reflect upon the promise and progress we continue to make against climate change.
InMoment XI
APRIL 23, 2024
AI-driven solutions streamline operations, enhance efficiency, and empower employees with data-driven insights, enabling them to focus on high-value activities that drive meaningful outcomes. Insights-Driven Actions InMoment’s AI-driven solutions go beyond traditional decision-making by harnessing the power of data analytics.
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InMoment XI
APRIL 24, 2024
InMoment’s conversation analytics software offers a solution by expediting the process and delivering enhanced results. What to Look for in a Healthcare Contact Center Software Solution Selecting the right software solution is crucial for optimizing the performance and effectiveness of a healthcare contact center.
C3Centricity
APRIL 9, 2024
However, as companies continue to evolve in an increasingly digital landscape, these disparities, while significant, share the underlying goal of establishing meaningful connections with the people who buy their products and services. B2B decisions are driven by logic and ROI.
Speaker: Rick Nucci, Co-Founder & CEO of Guru
With the advent of chatbots, artificial intelligence, interactive voice response, and machine learning, novel technologies continue to disrupt the contact center industry. How to leverage AI to drive cloud-based solutions in contact centers. These advances initially gave the impression that automation will replace the human element.
InMoment XI
OCTOBER 12, 2023
Omnichannel contact center solutions should be more than just a few buzzwords that are thrown around in your boardrooms. Omnichannel Contact Center Solutions Benefit #1: Enhanced Customer Engagement Omnichannel contact center solutions empower businesses to engage with customers on their terms. Let’s dive in!
InMoment XI
AUGUST 17, 2023
What differentiates you from your competitors, what value do your customers get from your product, and what are the unique solutions you provide. Invest in Learning and Development: Offer continuous learning and development opportunities to enhance employees’ skills and knowledge.
Speaker: Andrew Regan, Managing Partner at BlueSeed Retail Ltd.
June 14th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST
Advertiser: Vanilla Forums
As customer demands continue to grow, more organizations are looking to digitize their customer support journey, since the more traditional methods of support such as the call-center are no longer fulfilling customer needs. But what digital solutions, or combination of solutions, are right for your organization and customer base?
Speaker: Brian Morin & Helena Chen from SmartAction
As automated self-service options continue to grow, how can you make sure that you and your organization are staying on track? In this exclusive webinar, you will learn: One size does not fit all: Tailored Solution vs. All-in-One Platform. Go-live is just the beginning: Best practices to optimize customer engagement.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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