show-patients-you-care-a-case-study-on-customer-needs-driven-design 
Customer Bliss
JULY 16, 2019
In this week’s Daily Dose video, I share a short video inspired by the lessons of my most recent book, Would You Do That To Your Mother. . As a patient, we want health care to put us back together again when we’re just not right, to give us peace, to be cared for, with our dignity intact.
Customer Bliss
MAY 25, 2018
As you may know, I’ve just released a new book, Would You Do That To Your Mother? The Make Mom Proud Standard for How to Treat Your Customers – and I’m excited to show you the inside of the book and its components in the video below. In “Would You Do That to Your Mother?” ” Step 2.
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Comm100
NOVEMBER 13, 2022
How to Improve Customer Service. We all know that customer service is important, but just how instrumental it is to success of a company might surprise you. A massive 91% of customers agree that a positive customer service experience makes them more likely to make another purchase. The state of customer service.
Alida
DECEMBER 20, 2017
Insight-driven businesses take off. According to Forrester, insight-driven businesses are on track to steal $1.2 According to Forrester, insight-driven businesses are on track to steal $1.2 These organizations prioritize customer insight, leveraging data and analytics in every step of their decision-making.
BirdEye
JUNE 22, 2023
Your business wouldn’t exist if it weren’t for your customers. But not all customers are the same. Each customer you target comes with unique temperaments, making a one-size-fits-all approach ineffective. And that is why it is important to understand the different types of customers before designing a marketing strategy.
AWS Machine Learning
JULY 7, 2022
The healthcare and life sciences (HCLS) industry has been going through a rapid evolution in recent years embracing ML across a multitude of use cases for delivering quality care and improving patient outcomes. Now that we have settled on the ML problem statement, we first set our sights on acquiring the data we need.
Comm100
SEPTEMBER 22, 2016
“Books are the quietest and most constant of friends; they are the most accessible and wisest of counselors, and the most patient of teachers.” Sometimes we learn important customer service skills through training, or through years of hard-earned experience. ” – Charles W. For Support Team Leaders.
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