AWS Machine Learning

MARCH 4, 2024

Looking back to 2021, when Anthropic first started building on AWS, no one could have envisioned how transformative the Claude family of models would be. Opus is the most advanced, capable, state-of-the-art FM with deep reasoning, advanced math, and coding abilities, with top-level performance on highly complex tasks.

Innovation 135

Innovation Travel Financial Exercises 135

Retently

NOVEMBER 27, 2023

Outsourcing saves the capital, which can be reinvested in your product or business. It can be used for more critical issues within the company and on aspects that will demonstrate the product’s real value to your customers. Reduced operating costs The most obvious and prominent benefit remains the fact that it saves money.

NPS 147

NPS Net Promoter Score Multi-Channel Customer Success 147

AWS Machine Learning

NOVEMBER 26, 2023

Whether you’re looking for a managed solution or build your own, you can use these new capabilities to power your journey. It enables you to improve customer engagement by powering personalized product and content recommendations in websites, applications, and targeted marketing campaigns, with no ML expertise required.

Customer Experience 101

Customer Experience Sports Travel User Experience 101

BirdEye

NOVEMBER 15, 2023

For local businesses and brands, effectively leveraging Google’s suite of products presents a major opportunity to attract and retain customers. Key takeaways from the discussion Birdeye is one of Google’s most integrated partners, and fills an important role for businesses trying to leverage Google’s ecosystem of products.

Brands 111

Brands Data Technology Consumers 111

Interactions

APRIL 19, 2024

At the heart of every customer-centric business lies the quintessential question: “How can we improve and optimize the customer experience?” Participants explored how this approach fosters flexibility and creativity in addressing customer concerns, ultimately enhancing both customer and agent satisfaction and loyalty.

Customer Experience 62

Customer Experience Contact Center Customer Centricity Loyalty 62

AWS Machine Learning

APRIL 5, 2024

and capabilities How does Amazon Rekognition Bulk Analysis work for Content Moderation How to improve Content Moderation prediction with Bulk Analysis and Custom Moderation Content Moderation Model Version 7.0 and Capabilities Amazon Rekognition Content Moderation version 7.0

Analysis 103

Analysis Training Video Customers 103

Retently

MARCH 26, 2024

Features Not all survey tools are created equal, and what works for one company may not suit another. Some may require advanced analytics capabilities to dive deeper into open-ended responses, while others prioritize survey customization options or the availability of industry-specific survey templates.

Survey 78

Survey Multi-Channel Effort Score Analysis 78

AWS Machine Learning

APRIL 11, 2024

Looking back at AWS re:Invent 2023 , Jensen Huang, founder and CEO of NVIDIA, chatted with AWS CEO Adam Selipsky on stage, discussing how NVIDIA and AWS are working together to enable millions of developers to access powerful technologies needed to rapidly innovate with generative AI.

Innovation 96

Innovation Resources Entertainment Sports 96

AWS Machine Learning

APRIL 16, 2024

Customers are building generative AI applications using large language models (LLMs) and other foundation models (FMs), which enhance customer experiences, transform operations, improve employee productivity, and create new revenue channels. FMs and the applications built around them represent extremely valuable investments for our customers.

Innovation 116

Innovation System Training Software 116

TechSee

MARCH 11, 2024

While some providers use older technologies like Natural Language Processing to understand user intent, the industry is increasingly looking to advances like Generative AI as more capable solutions. Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents.

Chatbots 124

Chatbots Self Service Culture Virtual Agent 124

AWS Machine Learning

DECEMBER 19, 2023

However, putting an ML model into production at scale is challenging and requires a set of best practices. Many businesses already have data scientists and ML engineers who can build state-of-the-art models, but taking models to production and maintaining the models at scale remains a challenge. It’s much more than just automation.

Analytics 102

Analytics Training Government System 102

Kustomer

MARCH 19, 2024

For over 9 years, Kustomer has been developing products and capabilities that place the customer at the center of the experience. While AI is not new to Kustomer, it is now emerging at the forefront in a significantly more strategic capacity, impacting how companies can transform their customer engagement methods. Turbo, GPT-3.5

Self Service 69

Self Service CRM Knowledge Base Metrics 69

CSM Magazine

APRIL 22, 2024

At Sabio’s recent Disrupt event in London, a panel of experts from Sweaty Betty, Zuto, Transcom and Awaze shared insights on how they are leveraging new technologies such as artificial intelligence (AI) to revolutionise customer service and drive business growth.

Omni-Channel 52

Omni-Channel Fashion Groups Culture 52

Clarivate

DECEMBER 27, 2023

Our sustainability report is full of real-life examples of how we help our customers, colleagues and communities, with transparent, data-driven results and real insights on where we need to focus moving forward. We recognize the importance of responsible consumption and production practices in achieving sustainability goals.

Government 105

Government Innovation Knowledge Base Culture 105

NobelBiz

FEBRUARY 27, 2024

Monitoring key metrics such as First Call Resolution (FCR), Net Promoter Score (NPS), and Customer Satisfaction (CSAT) offers invaluable insights into how well agents are meeting customer needs. Net Promoter Score (NPS) : NPS gauges customer loyalty by asking how likely customers are to recommend a company’s products or services.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

ECXO

APRIL 7, 2024

Yet, in this ever-evolving marketplace, how can businesses ensure a sustainable customer experience? It is about creating products that are not just functional, but also emotionally engaging, aesthetically pleasing, and socially meaningful. It is the backbone of customer satisfaction, loyalty, and ultimately, business growth.

Innovation 111

Innovation Connections Analytics Touchpoint 111

AWS Machine Learning

FEBRUARY 27, 2024

In this post, we share how Axfood, a large Swedish food retailer, improved operations and scalability of their existing artificial intelligence (AI) and machine learning (ML) operations by prototyping in close collaboration with AWS experts and using Amazon SageMaker. This is a guest post written by Axfood AB.

Effort Score 110

Effort Score Training Analytics Retail 110

Totango

SEPTEMBER 22, 2023

“Totango believes being an open platform, working with a wide range of capability used in the enterprise, is vital to ensuring customer success can have the maximum impact of helping businesses retain and grow their customers.

Multi-Channel 113

Multi-Channel Customer Success Omni-Channel Software 113

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. It offers powerful real-time charts and visualizations of how users interact with digital products. What is Pendo?

Data 91

Data Analytics Customer Retention Software 91

Kustomer

FEBRUARY 11, 2024

Note that Zendesk has three separate tiers of product offerings, each with its own pricing structure. Automated Chatbots Zendesk’s automation capabilities enable businesses to streamline repetitive tasks through automated chatbots. Want to fast forward? Scroll down to find out when Zendesk is actually worth it.

Omni-Channel 98

Omni-Channel Self Service Multi-Channel Knowledge Base 98

Magellan Solutions

AUGUST 17, 2023

Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. Content creators work to produce top-notch videos that engage their consumers. Professional video production and editing abilities are necessary across various sectors.

Video 98

Video Tools Social Media e-support 98

BirdEye

DECEMBER 22, 2023

How much does a small business phone system cost? Get started for free WATCH DEMO How much does a small business phone system cost? Efficiency and productivity In the fast-paced business world, efficiency is critical. Therefore, choosing the right phone system is critical for any small business.

System 111

System Self Service Analytics Communication 111

BirdEye

FEBRUARY 21, 2024

With each new advancement, businesses and agencies scramble to understand its potential impact and how to leverage it for success. Google’s new Gemini AI model has notably stirred the tech community, heralding substantial advancements in AI capabilities and generating excitement and caution.

Innovation 59

Innovation Video Chatbots Resources 59

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

Inbenta

APRIL 10, 2024

DALLAS, TX – March 26, 2024 – Inbenta, a complete customer experience platform powered by AI, today unveiled three enhancements to its award-winning Digital Instructor product (formerly Horizn Digital Demos). The enhancements are aimed at making Inbenta’s interactive how-to tutorials more engaging and easier to share.

Contact Center 52

Contact Center Training Video Tools 52

West Monroe

FEBRUARY 26, 2024

Featuring Rissa Redan As West Monroe’s Chief Marketing Officer, Rissa Reddan leads a team of more than 30 in corporate marketing, industry marketing, client marketing, and marketing services roles whose work directly influences the firm’s strategy and industry-leading growth rate. How does that work? They want to be.

Healthcare 59

Healthcare Hotels Software Trends 59

Magellan Solutions

FEBRUARY 5, 2024

Advantages of IT Outsourcing Outsourcing IT functions can enhance a business’s capabilities and performance. Advantages of IT Outsourcing Outsourcing IT functions can enhance a business’s capabilities and performance. Dedicated offshore teams work without any geographic restrictions. Let’s get into it!

Competitive Advantage 52

Competitive Advantage Innovation Government Resources 52

West Monroe

APRIL 17, 2024

Talent and skill shortages continue to be a growing concern for manufacturers as they mature their digital capabilities. But how many actually measure the impact? We view culture as a set of aspirational behaviors that drive work in an optimal way. Adapting corporate culture for a changing strategy is complex work.

Leadership 59

Leadership Culture Competitive Advantage Study 59

Lithium

MARCH 5, 2024

Khoros Academy will offer eLearning courses and role-based learning paths that teach you how to use commonly used capabilities of our Khoros solutions. See what new capabilities are available now. Currently, this is an invite-only, early access period for new users beginning today through the end of April. You Found it!

Social Media 52

Social Media Self Service Roadmap Insurance 52

Thematic

SEPTEMBER 1, 2021

Read on to learn how to use our powerful analytics for deeper customer insights. These insights help Product Managers to prioritize issues that matter. They also reveal how companies can improve customer experience. But most of us have had to reach out to support at some point, regardless of how much we love the company.

Customer Insights 114

Customer Insights How To Analysis Analytics 114

BirdEye

JANUARY 15, 2024

Did you know that unintentionally, you might be hindering your business’s productivity with ineffective meetings? This can severely hamper productivity. How to choose the best speech-to-text software for your business? How to choose the best speech-to-text software for your business?

Software 111

Software Tools Meeting Analysis 111

Retently

APRIL 11, 2023

They mean that your product or service delivers significant, measurable benefits. They prove that your business is capable of growing into an even larger, more profitable operation than it currently is. How aware are you of your business health? Staying up-to-date is also important because products can quickly become obsolete.

Net Promoter Score 158

Net Promoter Score Survey NPS Customer Satisfaction 158

Kustomer

FEBRUARY 6, 2024

So, how do you figure out which enterprise help desk software is the right option? Support Before selecting a help desk software product for your organization, assess the provider’s support capabilities. This offers valuable insights into how actual customers perceive the services provided by these platforms.

Software 98

Software Self Service Omni-Channel Knowledge Base 98

Blake Morgan

JANUARY 23, 2024

                                        In a saturated market, customer experience transcends price and product; it’s the ultimate differentiator. Steven Van Belleghem is a CX influencer, and he has worked with leading companies like Disney, Mercedes, Heineken, and Booking.com.

Trends 64

Trends Customer Experience Culture Customer Centricity 64

Magellan Solutions

MARCH 13, 2024

It can increase customer satisfaction, productivity, and responsiveness to international markets. It allowed the company to focus on tasks like customer support and admin work. Did you know companies embrace offshoring and outsourcing to improve efficiency and cut costs? What is Offshoring?

Tips 105

Tips Culture e-support Communication 105

AWS Machine Learning

NOVEMBER 30, 2023

SageMaker makes it straightforward to deploy models into production directly through API calls to the service. It reduces the complexity of initial setup and deployment, and by providing guidance on best practices for taking advantage of the full capabilities of SageMaker. This improves developer productivity and reduces errors.

Training 95

Training Travel Examples Data 95

Magellan Solutions

AUGUST 4, 2023

Productivity is essential to success in many different fields. Productivity increases efficiency and also creates room for innovation and expansion. These AI tools for improving productivity are paving the way to improved efficiency. Today, we will explain how AI tools for improving productivity transform industry efficiency.

Tools 98

Tools Analysis Meeting Knowledge Base 98