Help Scout

AUGUST 22, 2023

Release Notes is our quarterly update that highlights recent product improvements we've made so you can easily stay up to date on what's new in Help Scout. Read the full article

75

75

Help Scout

MAY 14, 2021

is taking the productivity technology space by storm. What our customers love most about the product is the ease in which they’re able to tap into their desired mental state,” said Chandler Perog, Brain.fm’s Chief Operating Officer. Brain.fm’s favorite Help Scout features. Before Help Scout, Brain.fm Using reports, Brain.fm

Effort Score 110

Effort Score Metrics Report Customers 110

Help Scout

SEPTEMBER 28, 2023

Using the Help Scout and Jira integration helps Panorama Education's Client Success, Product, and Engineering teams stay on the same page. Read the full article

Customers 52

Customers 52

Help Scout

AUGUST 22, 2023

Regular update announcing new Help Scout features and product improvements. Read the full article

Management 75

Management Customers 75

Help Scout

AUGUST 22, 2023

Regular update announcing new Help Scout features and product improvements. Read the full article

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Help Scout

AUGUST 22, 2023

Regular update announcing new Help Scout features and product improvements. Read the full article

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Help Scout

AUGUST 22, 2023

Learn how Mabel's Labels' transformed their customer experience and increased team productivity with Help Scout. Read the full article

Customer Experience 52

Customer Experience Customers 52

Help Scout

AUGUST 3, 2021

No matter how well-designed or intuitive your product is, customers will have questions about how to use it. Some tools may be available as standalone products, while others, like Help Scout’s Docs , are part of a more comprehensive platform which includes other support tools like a shared inbox and live chat.

Self Service 98

Self Service Software Knowledge Base Tools 98

Help Scout

AUGUST 24, 2021

For example, Help Scout offers Docs — which is knowledge base software — but it’s not sold on its own. The 7 best knowledge base software products Though many knowledge base tools share similarities, some are better suited for different applications than others. Help Scout Best knowledge base software for customer support.

Knowledge Base 107

Knowledge Base Software How To Self Service 107

Help Scout

JUNE 1, 2021

Help Scout’s small business help desk software lets you create stronger customer relationships, save time, and increase team productivity. Help Scout: A help desk designed for small businesses Being a small business ourselves, we decided to build a help desk solution that addresses the unique challenges facing leaner teams.

Self Service 98

Self Service Software Knowledge Base Ecommerce 98

Help Scout

APRIL 29, 2021

Others are design or product led. Here’s how we hire at Help Scout. Build customer-centric focus into marketing, sales, and product functions: Every team has some impact on your customer experience, but apart from customer service itself, these three teams have the greatest influence.

Culture 139

Culture Customer Service How To Policies 139

Help Scout

AUGUST 22, 2023

Regular update announcing new Help Scout features and product improvements. Read the full article

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Help Scout

AUGUST 22, 2023

Regular update announcing new Help Scout features and product improvements. Read the full article

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Help Scout

AUGUST 22, 2023

Regular update announcing new Help Scout features and product improvements. Read the full article

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Help Scout

AUGUST 22, 2023

Regular update announcing new Help Scout features and product improvements. Read the full article

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Help Scout

MAY 18, 2021

However, you do always have to take into consideration the value a product brings as well as the actual cost. A more robust product, though perhaps more expensive, may provide more value and justify the higher price tag. Help Scout Best live chat tool for complete customer service. Ask first mode shows contact options first.

Tools 115

Tools Self Service Multi-Channel Chatbots 115

Help Scout

OCTOBER 12, 2021

We’re excited to announce major updates to our Messages product. Learn how to deliver proactive support with Help Scout's targeted messages. Read the full article

Customer relationships 52

Customer relationships Customers How To 52

Help Scout

SEPTEMBER 14, 2021

It delivers insights that improve your product, marketing, and/or service. Research shows that a customer is four times more likely to switch to a competitor if their issue is service related, as opposed to product or price related. So why exactly is customer service important for small businesses?

Customer Service 127

Customer Service Self Service Tips Chief Customer Officer 127

Clarivate

AUGUST 16, 2023

For example, we performed a technology scouting exercise for a consumer goods company that ended with surprising results. Six months later, we saw in the news that they acquired the small company, having not been aware of their existence before the scouting exercise. But the effect our work has is also interesting.

Exercises 97

Exercises Innovation Analysis Government 97

Help Scout

APRIL 27, 2021

When you’re a mission-oriented company providing solutions to the social or environmental problems that face our world, your product can only achieve impact when your customers are successful. That’s when they decided to bring on Help Scout. We spent a lot of time coordinating on the side on who should respond to what,” said Moutenot.

Customers 45

Customers Feedback Touchpoint Technology 45

Help Scout

SEPTEMBER 7, 2021

They might love the product, and your service is just okay enough not to make a difference. Learn more about measuring support quality beyond CSAT and NPS in this webinar, featuring Beth Trame of Google Hire, Shervin Talieh from PartnerHero, and Mathew Patterson of Help Scout. Step 1: Define customer service quality for your company.

Measurement 118

Measurement Tools Customer Service How To 118

Help Scout

JULY 6, 2021

Though Front is a great tool, there are some limitations with the product. Front makes a solid product, but it may not be the right fit for every team. Help Scout. Help Scout was built specifically to help teams deliver great customer service, and all of its features are designed with that goal in mind. support@ ).

Knowledge Base 65

Knowledge Base Social Media Self Service Tools 65

Help Scout

JUNE 30, 2021

Statistically speaking, you (like most of my Help Scout colleagues) are probably somewhere in the Northern Hemisphere. Of course, it takes more than hiring an Aussie designer or a Kiwi product lead to create an effective global team. Help Scout, for example, pays a healthcare stipend to folks outside the U.S As a people manager.

How To 134

How To Meeting Video Culture 134

Help Scout

JULY 8, 2021

As is the case with many Google products, setup isn’t terribly complicated: First, you create the shared email account of your choosing (e.g., Knowing why your customers are asking for help could guide the creation of new self-service content and suggest product improvements, both of which can lower incoming support requests.

Self Service 115

Self Service Knowledge Base Groups Tools 115

Help Scout

APRIL 27, 2021

Is there anything happening with our product or service that customers are reporting right now? Your customers, your business, and your queue make for a unique combination, so an inbox approach that works for our Customers team at Help Scout may not work for you. Our own team at Help Scout shared their triage model in this article.

Self Service 118

Self Service Management Tips Metrics 118

Calabrio

JANUARY 12, 2020

She had to do it while also accelerating Calabrio’s transition to a SaaS business model—a decision with significant repercussions on financial forecasting and reporting, and product and business decisions. Despite heady challenges, that’s exactly what Jenny did.

Financial 130

Financial Exercises Software Contact Center 130

Beyond Philosophy

SEPTEMBER 1, 2022

My intuition aids me when I need technology by sending me to buy Apple products. My choice may be automatic but has grown over the years based on my experiences with Apple products. Six months after the implementation, the company launches a new product, and revenues soar. Of course, the numbers might prove it was the product.

System 148

System Analytics Video Connections 148

Help Scout

JANUARY 27, 2019

Every day the Help Scout Customers Team delivers friendly, helpful support via email, chat, and social channels on all manner of topics from features and functionality to billing, onboarding, and integrations. Here’s what that looks like at Help Scout. Handling phone calls, product demonstrations, and customer training as required.

Customer Service 40

Customer Service Culture Consulting Social Media 40

C Space

JULY 24, 2020

Scout , Amazon’s autonomous six-wheeled delivery robot, is expanding its routes to “select customers” in Atlanta and Franklin, Tenn. In January 2019, Amazon had six Scouts in Snohomish County, Wash. Like earlier field tests, Scout will initially be chaperoned by “an Amazon Scout Ambassador” in its new neighborhoods.

Brands 52

Brands Sports Advertising Transportation 52

Lumoa

JUNE 23, 2021

Developing a diverse and inclusive culture not only forms a team that reflects the marketplace, but creates an environment where employees bring their whole selves to work – ultimately yielding more productive employees and more creative teams. It’s becoming more and more important to develop and implement these initiatives in your CX team.

Customer Experience 208

Customer Experience Culture Employee Experience Effort Score 208

Help Scout

FEBRUARY 26, 2019

Over the past seven years, Help Scout has grown and evolved through different fonts, logos, illustration styles, and color palettes — everything that comes together to create the foundation for a company’s visual brand. Companies grow over time, and so do their products, values, and technology. The old Help Scout home page.

Brands 40

Brands Exercises Comparison Guidelines 40

Help Scout

AUGUST 15, 2018

It’s been just over a year since Help Scout last conducted our first demographic survey and shared the findings publicly. We’d increased the representation of women and non-binary people on our Engineering and Design teams, but it still sat at 13%, and overall as a company, Help Scout was 81% white. New insights.

Groups 40

Groups Survey Training Data 40

TechSee

JANUARY 2, 2019

This year’s event is jam-packed with exciting sessions and innovations, but to help you identify the ones you don’t want to miss, we have scouted the hottest Smart Home events on the CES schedule, as well as the most promising CES Smart Home startups from the 4,500 exhibitors coming to the show from 155 countries.

Innovation 174

Innovation Entertainment Knowledge Base Technology 174

Help Scout

JUNE 18, 2019

It’s been ten months since we last reported on the state of Diversity and Inclusion at Help Scout, and we’re excited to provide an update on where we stand as of April 2019. Related: Diversity and Inclusion at Help Scout: 2017 ; Diversity and Inclusion at Help Scout: 2018. What we’ve been working on. Where we can improve.

Policies 40

Policies Survey Culture Groups 40

Help Scout

FEBRUARY 5, 2019

Release Notes is our monthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new. Connect your Help Scout mailbox and Qualitista will pull in your team’s most recent conversations for review. Access your team’s CloudTalk call history without leaving Help Scout.

Self Service 40

Self Service Guidelines Report Feedback 40

Help Scout

SEPTEMBER 11, 2018

Release Notes is our monthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new. If only you could connect your Help Scout account to Smooch and a Zapier Webhook at the same time, right? In some cases, Help Scout wasn’t always handling the recipients properly.

Groups 40

Groups Customer Satisfaction Report Connections 40

ChurnZero

AUGUST 14, 2020

It’s generally considered good life advice to forgo trying to be all things to all people – and the same goes for products. Not when there are other products leaders dedicated to being the best at what they do in their respective functional areas. Not product management. Product Analytics Software. Who owns it?

Software 87

Software Customer Success NPS Net Promoter Score 87