CSM Magazine

MARCH 12, 2024

Chatfuel is not a copilot with pre-written customer support responses. They can suggest new products customers may be interested in and ensure that all customer questions are addressed.” “Chatbots are dead,” exclaimed Fedor Pak, Chatfuel CEO. We aim to fully automate the sales process right on messenger apps.

Chatbots 52

Chatbots Sales Ecommerce Social Media 52

Gainsight

APRIL 26, 2023

Some other incredible speakers we’ve hosted at Pulse over the past decade include: Yamini Rangan, CEO, Hubspot Nir Eyal, Speaker, Investor, Author of How to Build Habit-Forming Products Sal Khan, CEO of Khan Academy 2. We called it Gainsight CoPilot and we unveiled it at Pulse 2015. Well, London, anyway. But it all started at Pulse!”

Industry 52

Industry Conference Fashion Customer Success 52

Gainsight

NOVEMBER 28, 2023

MoveWorks, a leading AI copilot platform , rocketed to rapid growth status as the AI-driven enterprise sector took off last year. MoveWorks integrated Gainsight directly into their own conversational AI product, so CSMs could easily access account info. Slick Integrations. Scaled Outreach. Smooth Operations.

Customer Retention 52

Customer Retention Self Service Omni-Channel Customer Success 52

Thematic

AUGUST 31, 2023

The top four base themes that were common across both of these apps were general product impressions , functionality , technical performance and design. So I'm going to take a closer look at the themes with the highest volume, starting with general product impressions. From there I used the filters to compare the user reviews.

Chatbots 62

Chatbots Comparison Analysis Feedback 62

Inbenta

DECEMBER 21, 2023

These include: Text generators in the form of coding solutions (OpenAI Codex, Copilot, Studio Bot) as well as Language Language Models (ChatGPT, Google Bard and others) that can create written content, including marketing and promotional materials, summaries, essays, and more.

Chatbots 52

Chatbots e-support Video Customer Service Representative 52

Inbenta

OCTOBER 30, 2023

These include: Text generators in the form of coding solutions (OpenAI Codex, Copilot, Studio Bot) as well as Language Language Models (ChatGPT, Google Bard and others) that can create written content, including marketing and promotional materials, summaries, essays, and more.

Chatbots 52

Chatbots e-support Video Customer Service Representative 52

SurveySparrow

JUNE 20, 2023

Key Features- People friendly forms that are conversational and personalized Videoask feature for verbal and video feedback Typeform Labs’ AI-enabled products Starting Price: $25/mo Pros Cons Visually appealing design Seamless integration options Advanced logic capabilities The reporting features could be more robust 4.

Omni-Channel 52

Omni-Channel Multi-Channel Survey Feedback 52

BirdEye

NOVEMBER 15, 2023

For local businesses and brands, effectively leveraging Google’s suite of products presents a major opportunity to attract and retain customers. Key takeaways from the discussion Birdeye is one of Google’s most integrated partners, and fills an important role for businesses trying to leverage Google’s ecosystem of products.

Brands 111

Brands Data Technology Consumers 111

BirdEye

OCTOBER 17, 2023

The panel discussion, hosted by Lauren Schwab, featured Anil Panguluri, Senior VP of Product Management, and Jody Mayers, Social Media Manager of Birdeye. I am joined by two very special guests, so I am pleased to introduce Anil Panguluri, who’s Birdeye Senior VP of Product Management.

Brands 59

Brands Social Media Multi-Channel Tools 59

SurveySparrow

APRIL 19, 2024

The platform is built on a vision to empower employee productivity globally. Key Features Copilot: With it, you can explore insights more deeply, generate formulas, and focus on the data that matters. High OTIF means happy customers, smooth production, and less money wasted on delays. And, the best part? It’s a no-coder!

Tools 52

Tools Analytics Data e-support 52

SurveySparrow

NOVEMBER 22, 2023

It’s a known fact that data analytics tools help you climb the ladder of productivity. It reduces the dependency on production operations. It is an AI and analytics platform that makes data analysts faster, more scalable, and undeniably productive! Copilot in Power BI: Can it get easier? Impractical, right?

Analytics 52

Analytics Tools Data Analysis 52

CX University

MARCH 22, 2018

Before the Internet existed, we, as consumers had little choice over the products that we would invite into our daily lives. And even when customers are buying in stores, they often research online, or they are exposed to new products and services online. The answer could significantly enhance your showers in the near future.

Customer Experience 66

Customer Experience Customer Centricity Ecommerce e-support 66