product-ideation-build-a-better-saas-product 
inSided
SEPTEMBER 22, 2022
We’ve all been following the impact of the economic downturn we’re experiencing on SaaS companies, our own businesses, and others we use and love. Here are the five most common reasons we’re seeing and hearing from prospects and customers in B2B SaaS. Resources become scarce, increasing the need to scale the ones you have.
Gainsight
OCTOBER 1, 2021
Everything executed in a company daily ideates from a table of executives. If the CS team was advanced enough, CS Ops were building out onboarding procedures, enabling support with better motions, and constructing customer-facing teams, such as renewals, while keeping them aligned.
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CustomerSuccessBox
MAY 23, 2022
It is the job of the Customer Success Manager to constantly reflect the value of the product to their customers thus helping them achieve their business outcome and meanwhile helping their own company secure the recurring revenue. More frequent need for product training Greater need for domain knowledge 8.
SmartKarrot
JANUARY 17, 2022
Every B2B SaaS organization today survives only by providing customer experience by making them use the product. The most successful companies today put the product at the core of everything they do. Therefore, they are popularly known as product-led organizations. Don’t find customers for your product.
Gainsight
OCTOBER 5, 2020
Why should you involve your customers and users in the Product feedback and ideation process? Your users interact with your product all day to solve their challenges, achieve their goals, and execute their work. From a product development standpoint, customer feedback is vital.
SmartKarrot
MAY 12, 2022
Role: Director of Customer Success Location: Remote, United States Organization: Drata As a Director of Customer Success, you will work with the VP of Customer Success to develop, implement, build and lead the customer success strategy. Oversee your team’s operations and productivity; track and report critical customer success KPIs.
ChurnZero
SEPTEMBER 25, 2020
The first installment outlined the significance of (and ramifications of not) marrying your Customer Success and Product teams, how to spot the misaligned warning signs, and decoding each team’s unique working style.]. In this article, I’ll discuss how to create a strong feedback culture to realize Customer Success and Product alignment.
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