West Monroe

NOVEMBER 14, 2022

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. HAP is a subsidiary of Henry Ford Healthcare, a large health system headquartered in Detroit. It's very competitive and customer experience means a lot when you're trying to succeed in those market segments.

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Healthcare Hospitality Retail Consumers 52

Clarivate

AUGUST 17, 2022

In our latest podcast, Ideas to Innovation, we speak with Dr. Grace Lomax, the clinical director at Patient Connect, part of Clarivate. Grace tells us about her experience as a physician and discusses healthcare literacy and education at the point of care. Supporting patients at the point of care. Dr. Grace Lomax.

Healthcare 52

Healthcare Hospitality Connections Culture 52

Customer Bliss

MARCH 1, 2018

How do you define patience experience in a hospital? In today’s episode, I speak with Alan Dubovsky , Chief Patient Experience Officer at Cedars-Sinai , who talks about how a hospital stint in his youth led to a lifelong obsession with healthcare; specifically, how you get doctors, nurses, and employees to work together.

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Hospitality Healthcare Customer Journeys Survey 154

Customer Bliss

MARCH 9, 2018

Over the past 2 years, I’ve had the pleasure of interviewing numerous CCOs and CX leaders for my podcast, The Chief Customer Officer Human Duct Tape Show. I’ve noticed that within this collection of interviews, quite a few of my guests have represented the healthcare industry. Jude Children’s Hospital.

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Healthcare Customer Experience Hospitality Chief Customer Officer 118

BirdEye

JULY 27, 2023

You have to use more dynamic ways of marketing to reach more patients and make your medical practice popular. Promote Your Medical Practice Seamlessly Birdeye has helped many medical practices improve their patient engagement. Approx 88% of healthcare appointments are scheduled by phone. Want the same for you?

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Strategy Marketing Social Media Healthcare 52

Maru Group

OCTOBER 28, 2020

Andrew Hawn (Managing Director, Technology) and Rich Durante (Managing Director, Pharmaceuticals & Therapeutics) recently sat down in one of our “conversational sprints” to examine the future of healthcare from their respective areas of expertise. Data proliferation and 5G connectivity have the potential to transform medicine.

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Beyond Philosophy

DECEMBER 6, 2017

When a patient doesn’t take their medicine properly, doctors call it “noncompliance.” To this point, nothing anyone has tried in the healthcare industry to correct patient behavior has worked—at least not in a significant or widespread way. However, this great idea isn’t working for everyone. Share your ideas below.

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Customer Bliss

MARCH 1, 2019

In this podcast, join me for a fascinating discussion with Thales Teixeira , the Lumry Family Associate Professor at the Harvard Business School , whose research focuses on digital disruption and what he calls, “The Economics of Attention.” Thales also walks us through an example of a healthcare industry disruption.

Customer Journeys 147

Customer Journeys Consumers Healthcare Case Study 147

ReviewTrackers

FEBRUARY 24, 2019

Why Local SEO for Healthcare? Patients are turning to the Internet to know more about healthcare providers and services. And more than ever, healthcare consumers are reading online reviews to guide their healthcare decisions. Healthcare Local SEO Tips. Tip 3: Strengthen local SEO for your healthcare office.

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Healthcare Tips Marketing Infographics 50

Clarivate

DECEMBER 9, 2021

In this episode of Conversations in Healthcare , leaders from Cigna, Henry Ford Health System and eHI discuss how telehealth can help bridge care gaps. Download our new report at right for latest analysis of telehealth’s potential to address healthcare inequities.

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Customer Bliss

OCTOBER 25, 2018

In this podcast, I’m expounding on this concept and revisiting conversations from two CX leaders who have united their organizations to conduct a CX transformation led by a specific purpose and mission that enhances the overall experience. . Lee West, Pastor of Guest Experiences @GatewayPeople Click To Tweet.

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System Hospitality Customer Experience Guest Experience 162

Customer Guru

JUNE 29, 2018

We, at Customer Guru, reckon that customer experience (CX) has become the key differentiator in the success and growth of any business. Raj and Vivek talk about the importance of customer experience in healthcare and how it is changing the healthcare industry. We’d be more than happy to help! Transcript.

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Hospitality Healthcare Customer Experience Management 76

West Monroe

MARCH 6, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. What is the importance of customer experience and what role does it play in implementing digital changes in a company? From the customer's perspective, how do we understand everything about any one of our patients?

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Innovation Technology Data Healthcare 52

Beyond Philosophy

MARCH 31, 2020

Whilst, you can’t expect in times like these, an outstanding customer experience, I had a super easy and cost-free experience canceling a number of trips with some organizations and a very difficult experience with others. But there are other, not-travel related customer experience shambles too! in some hospitals in Asia.

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Self Service Airlines Hospitality Travel 199

Bold360

MAY 20, 2019

Saama’s primary purpose is to work with life sciences and pharma companies to deliver impactful outcomes from complex data as well as machine-augmented, AI-enabled analytics to drive new types of user experiences. These experiences include conversational interfaces similar to Siri that can do a deep data dive.

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Healthcare Analytics Data User Experience 45

Oracle

FEBRUARY 17, 2021

At first glance, wisdom from an early 19 th -century English Romantic poet wouldn’t seem to have much application to modern-day customer experience (CX) principles. However, the creators behind the podcast Often Imitated may feel differently. Finding inspiration in your limits. ” Staying flexible and agile.

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Healthcare Innovation Training User Experience 49

Customer Bliss

APRIL 20, 2018

In this episode leading up to my 100th episode of The Chief Customer Officer Human Duct Tape Show next week, I speak with Edwin Bodensiek , the Chief Experience Officer for Miles & Stockbridge P.C. , Over time, Edwin began to see how branding and reputation management played a role in customer experience.

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Competitive Advantage Chief Customer Officer Infographics Culture 148

Hero Digital

APRIL 8, 2020

It turned out to be the best car leasing experience I have ever had, and one I will repeat. Why would anyone go back to buying a car “the old way” when they could have this type of experience all the time? Digital experiences. Podcast host Roman Mars identifies a potential new habit through his 13-year-old son.

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Banking B2C Healthcare Financial 104

Customer Bliss

JULY 7, 2016

That has been my intention behind my books, blog, speaking and work as co-founder of the Customer Experience Professionals Association. That is also behind why I have launched a customer experience podcast series – so that we can hear each other’s’ voices and celebrate in our successes and learn from our challenges.

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Customer Experience Customer Journeys Chief Customer Officer Insurance 141

Think Customers

FEBRUARY 25, 2021

As the COVID-19 vaccine rollout begins across the country, patient experiences vary. The CX POD · In Their Own Words: Vaccine Patients Share Their Experiences. and while there’s plenty of coverage about supply, distribution and clinical aspects, the customer experience side of vaccine rollout is often overlooked.

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Hospitality Healthcare System Groups 52

C Space

APRIL 21, 2020

Chris Donaghue, a daily national conversation with mental health professionals; Home Schooled, featuring dozens of artists on the challenges of being at home; and original podcasts including The Kids are All Home, Coronavirus Daily, and America Dissected: Coronavirus , from the creators of Pod Save America. “As

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Brands Hospitality Entertainment Healthcare 52

Inbenta

JUNE 30, 2021

Chatbot examples in the healthcare industry. With regular purchases in partner businesses and over 200 online stores, subscribers can get discounts for travel and leisure experiences. . If you want to know more about conversation design and UX, we have an awesome podcast you might want to listen to. Benefit Cosmetics.

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Chatbots Examples Self Service Insurance 105

C Space

DECEMBER 6, 2018

Having joined us in a work experience placement, she’s now a leader in the London business, quintupling the size of her team in the last 4 years, and notching up numerous recruitment success stories. After every completed project, we share our experience and learnings with the team. Lucy Handley. Head of CORE at C Space.

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Sports Healthcare Culture Retail 45

BirdEye

DECEMBER 12, 2022

You can do this by accompanying the industry news with your original content like a blog or podcast that could provide more insight into the topic. And if you want to add a personal touch, try adding your own thoughts or experiences related to the data. Host an Ask Me Anything (AMA) session.

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Social Media Strategy Marketing Case Study 98

C Space

NOVEMBER 28, 2018

When she’s not problem solving, Elizabeth decompresses by watching The Real Housewives (all of them) and is patiently learning the ropes of being a hockey mom to her 4-year-old son (even in July). The physical brand Our physical experience with a brand is the brand. Where did Bluetooth get its brand? The physical brand.

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Wireless Sports Healthcare Consumers 45

Kustomer

MAY 28, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Blake Morgan joins Gabe Larsen to discuss the importance of focusing on the customer and its role in attracting more customers. She is also the author of The Customer of the Future and hosts her own podcast titled “The Modern Customer.”

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Culture Customers Competitive Advantage Innovation 52

Team HGS

JANUARY 9, 2019

HGS Roundtable: Top Customer Experience (CX) Trends in 2019. Each year, we publish our list of top customer experience (CX) trends —our on-the-ground forecast of how BPO partners will be called on to cost-effectively address the next year’s CX and service needs. Michael discusses how, in 2019, customer experience (CX) will be king.

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Trends Self Service Customer Experience Social Media 40

CSM Practice

DECEMBER 29, 2020

06:10 – Christine asks Irit about her experiences as a CEO during the pandemic. 07:02- Irit explains her company’s experiences with clients during the pandemic. Irit is frequently featured in podcast books and industry events as a subject matter expert on customer success strategies for both technology and services companies.

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How To Customers Communication Customer Success 98

Kustomer

FEBRUARY 18, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by John Timmerman to talk about operationalizing the customer experience. John currently serves as Vice President of Operations at Mercy , providing exceptional customer and patient service.

Customer Journeys 59

Customer Journeys Hotels Training Customer Experience 59

BlueOcean

APRIL 14, 2023

So with this concept in mind, we decided to approximate a podcast interview with ChatGPT on the latest episode of Deep CX. Amy Bennet, our intrepid host, wrote ChatGPT some probing questions about the customer experience, which generated some intriguing answers. Let’s dive in! ChatGPT: Hi Amy! Great to chat with you today!

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Government Customer Service Representative Technology Guidelines 156

Customer Bliss

FEBRUARY 2, 2018

Being empathetic and engaged are core parts of the patient and caregiver experience at Cleveland Clinic. Dr. Adrienne Boissy , a neurologist and the leader of the patient, caregiver, and family experience at Cleveland Clinic, shares the path to embedding customer experience into a healthcare organization.

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Healthcare Customer Experience Communication Training 84

AWS Machine Learning

SEPTEMBER 9, 2022

Its electronic health records, revenue cycle management, and patient engagement tools allow anytime, anywhere access, driving better financial outcomes for its customers and enabling its provider customers to deliver better quality care. In his spare time he enjoys listening to podcasts while walking his dog. Sample Kibana UI View.

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Groups Training Healthcare Multi-Channel 75

Russel Lolacher

JULY 26, 2022

a human resource security management consulting practice, and has more than three decades of federal law enforcement, investigative, program management and security experience as a United States Postal Inspector, Special Investigator and Postal Police Officer. Or, listen on: Apple Podcasts. Google Podcasts. PLAY AND SUBSCRIBE.

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Leadership Resources Consulting Fashion 94