Customer Bliss

JUNE 13, 2018

If you’ve been listening to, or been a guest on my podcast, The Chief Customer Officer Human Duct Tape Show , then you know that the last question I like to ask is: what do you know now that you wish you knew then ? Previous guests have mentioned that they find a lot of advice and good takeaways in this portion of the podcast.

Customer Experience 214

Customer Experience Chief Customer Officer Leadership B2B 214

Lumoa

APRIL 24, 2018

In doubts, I wanted to reach out to the thought leaders and influencers to know what they think of NPS, or rather, according to the best traditions of NPS, if they would recommend NPS to a fellow CX colleague. How likely are you to recommend Net Promoter System to your CX colleagues? (on Why did you give that score?

System 338

System Effort Score NPS Net Promoter Score 338

Beyond Philosophy

FEBRUARY 17, 2020

We spoke to Messina on a recent podcast about this concept and how it applies to customer-driven growth. Moreover, the brands wouldn’t necessarily be human-powered, but instead powered by AI. The AI will then determine where to send you based on your responses to its queries. To learn more, please click here. .

Meeting 166

Meeting Social Media Call Center Multi-Channel 166

Beyond Philosophy

JANUARY 12, 2023

I recently hosted some special guests on the podcast to discuss what 2023 will look like in the Customer Experience space. Now, TQM is just part of the job, so total quality management doesn’t get a focus anymore. However, this year those organizations that believe in the power of customer experience should attempt to fix it.

Conference 78

Conference Travel Customer Satisfaction Effort Score 78

Customer Bliss

JULY 11, 2017

In 2014, the National Diversity Council named her one of the Top 50 Most Powerful Women in Technology. The Ad/commerce space is a major revenue driver at Google, so it was close to a ‘power core’ there and allowed her to work with sales as well. Don’t necessarily just pitch the role. I communicated.”

Leadership 0

Leadership Customer Experience Report Innovation 0

Kustomer

JULY 28, 2022

The customer experience (CX) is now the business of the brand: ensuring proactive, authentic interactions from a customer’s initial discovery all the way through to the development of loyal, vocal advocates of the brand. A CX strategy brings both quantity and quality when it comes to results for any company. TABLE OF CONTENTS.

Customer Experience 105

Customer Experience e-support Social Media Knowledge Base 105

Pointillist

AUGUST 18, 2021

I recently sat down with three luminaries in the field of customer experience to discuss the highlights of Pointillist’s third annual report on the State of Customer Journey Management and CX Measurement. podcast and the Experience Maker Show. What advantages do CX leaders gain from using a journey management approach?

Customer Journeys 40

Customer Journeys Self Service Omni-Channel Measurement 40