NobelBiz

SEPTEMBER 6, 2022

KEY TAKEAWAY Making communication one-sided can demotivate agents and convey the perception that you don’t appreciate their input, resulting in high attrition rates. 8 Ways you can reduce call center agents’ attrition rates Every organization has turnover, but agent attrition is a plague in the call center sector, no matter the industry.

Call Center 52

Call Center Contact Center Multi-Channel Training 52

SurveySensum

FEBRUARY 17, 2021

What do you need before the Customer Journey Mapping workshop? First of all, what do you need before the Customer Journey Mapping workshop? Their roles & actions – convey how they won’t just be listening. Your roles & actions – convey what you’ll be doing during the workshop. Define the Objective .

Customer Journeys 59

Customer Journeys Exercises Touchpoint Metrics 59

BirdEye

NOVEMBER 29, 2023

Online reviews, virtual try-ons, and augmented reality experiences have become integral parts of the furniture shopping journey. Table of contents What is furniture store marketing? How to market a furniture store? Furniture store marketing is promoting furniture stores and their products to attract customers and increase sales.

Trends 59

Trends Tips Tools Marketing 59

NobelBiz

APRIL 25, 2023

The call center industry is notorious for its high operating costs, making it imperative for businesses to find innovative ways to cut expenses while maintaining or improving the service quality. This article is here to tell you that cost reduction needs to be a top priority for contact centers worldwide in the present-day crisis environment.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52