7 Contact Center Glossary Terms You Need to Know
NICE inContact
JANUARY 31, 2019
SaaS – the original and all-encompassing Software as a Service, PaaS (Platform), IaaS (Infrastructure), CCaaS (Contact Center), and the list goes on. FedRAMP – speaking of security, FedRAMP provides a standardized approach to security for the cloud. “X” aaS – everything, available “as a service”!
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