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7 Contact Center Glossary Terms You Need to Know

NICE inContact

SaaS – the original and all-encompassing Software as a Service, PaaS (Platform), IaaS (Infrastructure), CCaaS (Contact Center), and the list goes on. FedRAMP – speaking of security, FedRAMP provides a standardized approach to security for the cloud. “X” aaS – everything, available “as a service”!

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Accelerating support to protect government sensitive data

Qualtrics

Today, Qualtrics announced it’s XM Platform has attained SOC2 Type II attestation with plans to enable U.S. This will empower DoD personnel, contractors, and other stakeholders to leverage the XM Platform to listen to and act on the needs of their people, at scale, while staying compliant with laws, regulations, and government-wide policies.

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4 CX changes to prepare for as the public sector embraces the cloud

Think Customers

As more government organizations move citizen services to mobile and cloud-based platforms, virtual systems and remote workforces open up security vulnerabilities. Run: A hybrid cloud solution where services are provided by a cloud solution that has been an agency ATO, which is going through this FedRAMP process.

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Medallia vs Qualtrics: A Detailed Comparison

SurveySparrow

Qualtrics, an American experience management company, is a form-building tool for helping companies analyze and manage all experiences on one platform. Qualtrics is a great tool to have if you want a centralized platform to assess the four core experiences of your company – customers, employees, product, and brand.

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Freshdesk vs Zendesk: Which Should You Choose?

SurveySparrow

Freshworks’ Neo platform offers APIs for custom integrations and over 1,000 apps from its marketplace. Moreover, Neo provides a unified view of customer interactions across platforms and channels. The platform also auto-assigns tickets to an agent based on their skill level and task load.

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Standing up to the toughest security requirements

Qualtrics

Today, Qualtrics is announcing that our platform obtained three new International Organization for Standardization (ISO) certifications. These certifications are in addition to existing security certifications and attestations including ISO 27001, SOC2 Type II, and FedRAMP Moderate.

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How Government Agencies Can Follow the White House’s Advice on Digital Transformation ?

Bizagi

Select a platform that can evolve with your needs. Partners need to bring to the table unified adaptable platforms that are continually moving forward and enable the government to stick with a single platform for an extended period, avoiding messy migrations and reinvestment when changes occur.