Comm100

NOVEMBER 15, 2022

With Comm100, CCaaS providers are expanding their voice system with as many key digital channels as they want through simple integration and quick time to market. The number one benefit of integrating digital channels into a contact centre platform is the ability to grow its customer base. Grow customer base.

Omni-Channel 201

Omni-Channel Chatbots Social Media Software 201

Calabrio

APRIL 16, 2020

This offer, complimented with fast deployment by VoiceFoundry, can be acquired through the AWS Marketplace. For more on the Amazon Connect and Calabrio ONE integration, visit our Amazon partner page. Pricing details include: Pay-as-you-go pricing. No software fees at time of purchase. Quality management cost: $.005 005 per minute.

Connections 307

Connections Contact Center Analytics Software 307

InMoment XI

OCTOBER 24, 2023

Elevate Your Business with a 360-Degree View of Customer Interactions Integrating Multiple Data Points The modern customer interacts with businesses across a myriad of channels: from traditional phone calls and emails to social media, chatbots, online reviews , and even in-person visits.

Contact Center 260

Contact Center Analytics Multi-Channel Effort Score 260

InMoment XI

JANUARY 4, 2024

Why is the Retail Customer Experience Important The retail customer experience has become increasingly significant in the success and sustainability of any business operating in the modern marketplace. Integrating these strategies ensures a well-rounded approach that fosters customer satisfaction and loyalty across various channels.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Gainsight

JANUARY 19, 2023

As part of our quarterly product event, Evolve, we’re excited to launch the all-new Gainsight Marketplace , a one-stop shop for some of our most popular prebuilt assets, integrations, and service partners, all designed to help you start and scale quickly. Hear from their fellow customers!

Software 52

Software Report Customer Success Resources 52

Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. It’s that time! Our aim has been to provide our team with far more visibility and actionability with respect to data, both internally (i.e., customer health). “Our

Customer Journeys 101

Customer Journeys Software Report Customer Success 101

SmartMessage Blog

JANUARY 14, 2024

in the competitive marketplace. Integrating digital channels like social media, email, and mobile apps with traditional media such as print, television, and outdoor advertising creates a strong and cohesive marketing approach. One of the key multichannel marketing benefits is its ability to maximize reach.

Multi-Channel 52

Multi-Channel Examples Strategy Marketing 52

CSM Magazine

APRIL 15, 2024

Adept SEO practices significantly increase your startup’s chances of surviving and flourishing in a crowded marketplace, giving you a competitive edge. These trends offer new avenues for connecting with your audience and require startups to think creatively about integrating these elements into their SEO strategies.

Return on Investment 52

Return on Investment Competitive Advantage Strategy User Experience 52

BirdEye

AUGUST 31, 2023

Facebook Shop vs. Facebook Marketplace Facebook Shops vs. other e-commerce platforms What do you need to set up Facebook Shops? Integrated experience When you have a Facebook Shop, you help customers turn that browsing experience into a shopping experience. The Marketplace does not have a customizable storefront.

Social Media 59

Social Media e-support Advertising Comparison 59

Topdown

JULY 10, 2023

There are a number of factors that have led to an evolving marketplace and what we have today is the cumulative result of generations and generations of these evolutions. The modern day economy is vastly different from what it used to be. One of the most recent evolutions the economy saw was in the swift acceleration into the digital era.

Communication 62

Communication Strategy Tools Marketing 62

CSM Magazine

MARCH 30, 2022

PCI Pal is now available on the Five9 CX Marketplace and can be easily integrated with the Five9 Intelligent Cloud Contact Centre. PCI Pal the global provider of secure payment solutions, today announces it has joined the Five9 CX Marketplace as an approved Secure Payments partner.

Government 52

Government Retail Financial Communication 52

TechSee

SEPTEMBER 15, 2022

NeuraFlash is a leading System Integrator (SI) and Independent Software Vendor (ISV) that develops solutions for Salesforce and Amazon Connect customers. BOSTON , Sept. This joint venture now brings augmented reality guidance for agents and technicians to NeuraFlash’s customer portfolio. ” About NeuraFlash.

Engagement 109

Engagement Contact Center Retail Consulting 109

CSM Magazine

MARCH 22, 2024

By integrating these advanced data transfer techniques with customer relationship management (CRM) systems, companies can create a more cohesive and responsive customer service environment. The shift away from FTP for data transfer in customer service management has opened up a world of possibilities.

Tools 52

Tools Customer Service CRM Customer Relationship Management 52

ShepHyken

MAY 26, 2023

In an ever-evolving marketplace, traditional loyalty programs are facing increasing challenges in capturing and retaining customer attention. To meet the demands of today’s discerning consumers, businesses are embracing next-generation loyalty programs that prioritize customer experiences.

Loyalty Programs 62

Loyalty Programs Loyalty Gamification Customer Experience 62

AWS Machine Learning

MARCH 11, 2024

VistaPrint uses the Segment Amazon Lambda Destination to perform additional data transformations and to get flexibility to integrate with additional observability tooling not shown, but other AWS customers can consider Segment’s Amazon Personalize Destination which is suitable for simpler integrations.

Ecommerce 96

Ecommerce System Sports Software 96

CSM Magazine

APRIL 27, 2022

Following the launch of the new Odigo Connect Marketplace , which enables organisations to easily procure an extensive range of tailormade CCaaS-related solutions, customers can now access PCI Pal’s award-winning payment security solutions for voice, chat, social, email and contact centre interactions.

Omni-Channel 52

Omni-Channel Government Connections Innovation 52

CSM Magazine

NOVEMBER 23, 2023

As WAMS systems continue to evolve, we can expect to see further integration of emerging technologies such as the Internet of Things (IoT), artificial intelligence (AI), and robotics. Businesses must consider factors such as cost, integration with existing systems, and staff training.

Return on Investment 52

Return on Investment Transportation System Analytics 52

Kustomer

MARCH 19, 2024

In today’s highly competitive marketplace, engaging customers and creating meaningful interactions is crucial for business success. These have been developed by leveraging our integrations with OpenAI’s Large Language Models (LLMs) and Amazon Translate to create personalized, customer-aware experiences, at scale. Turbo, GPT-3.5

Self Service 69

Self Service CRM Knowledge Base Metrics 69

Team Support

DECEMBER 20, 2023

In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd. Whether it's email, live chat, telephone support, or online forms, providing consistent and integrated support across these channels is crucial. Needless to say, the stakes are high.

Omni-Channel 108

Omni-Channel Social Media Training Feedback 108

Comm100

SEPTEMBER 25, 2021

Step 2: Integration. Although a white label chat solution comes as a complete product that has already been built and tested for the market, it is crucial that you re-test it to ensure it integrates easily into your existing applications. Live chats boast the highest customer satisfaction rate of any channel at 92 percent.

How To 221

How To Software Video Customer Satisfaction 221

GlowTouch

JUNE 25, 2021

Cloud Marketplace Integration. We excel at finding the most efficient cloud marketplaces for your business and integrating your software for maximum impact. Whether you’re a global brand or a startup, we help you find the right cloud marketplaces and seamlessly integrate your software into them. What We Do.

Telecommunications 52

Telecommunications Software Analysis Consulting 52

Kustomer

JANUARY 8, 2024

Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. Customization and Integrations Zendesk supports many third-party apps and add-ons that can add more features to your help desk implementation. The integrations do not require any coding effort.

Self Service 97

Self Service Multi-Channel Omni-Channel Knowledge Base 97

Optimove

SEPTEMBER 29, 2023

Gartner reported, “The critical characteristic of Challengers is that they have capable, proven and mature products, with numerous live customers, with an overall solid and well-recognized position in the marketplace,” the report states.

Marketing 78

Marketing Analytics Report ROI 78

Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

Customer Journeys 82

Customer Journeys Customer Success Sports Software 82

CSM Magazine

MARCH 20, 2024

With the advent of advanced technology, the marketplace is witnessing the emergence of machine customers: non-human entities that autonomously engage in transactions much like humans do, from purchasing goods to utilizing services. These interfaces must be capable of handling transactions autonomously and allow for seamless integrations.

How To 52

How To Transportation System Automotive 52

Clarivate

DECEMBER 19, 2022

While Cigna only operates a vertically integrated medical group in one market, Phoenix, the Cigna Medical Group rebranded as the Evernorth Care Group in September 2022 , a sign the group practice could expand locations and open the practice to other health plans. Commercial plans play catch-up in an increasingly crowded marketplace.

Insurance 52

Insurance Retail Healthcare Groups 52

ShepHyken

AUGUST 25, 2020

You must integrate the voice of the customer into your business. That’s a core requirement in today’s marketplace.”. There’s never been a more important time to truly integrate the voice of the customer into your business and to have that drive where you take the business into the future and beyond.”.

Video 117

Video Feedback Connections Customer Insights 117

inQuba

SEPTEMBER 30, 2022

inQuba’s Customer Journey Management cloud solution launched on the Microsoft Azure Marketplace in March. This means that Microsoft customers will be able to seamlessly sign up and get started through the Azure Marketplace.

Telecommunications 52

Telecommunications Hospitality Financial Customer Journeys 52

WorkOutLoud

JANUARY 19, 2021

We start with a comprehensive collaboration platform with features that you would expect such as sharing, posting, integrating, notifying, connecting, following, and instant messaging to name a few.

Connections 52

Connections Advertising CRM Customers 52

ChurnZero

JANUARY 22, 2020

ChurnZero Enhances Customer Success Capabilities with Zendesk Support Integration. ChurnZero’s integration with Zendesk brings the Customer Success and Support teams closer together than ever before. . That’s why ChurnZero is excited to announce a deeper integration with Zendesk. .

Customer Success 72

Customer Success Chief Customer Officer Touchpoint Software 72

CSM Magazine

FEBRUARY 29, 2024

For mobile app developers, the challenge is to integrate customer service in ways that resonate with tech-savvy users. Keep them at the heart of your development process and watch as your app flourishes in a marketplace that values support just as much as functionality.

Customer Service 52

Customer Service Self Service Exceptional Customer Service Roadmap 52

Uplight

JULY 7, 2020

Uplight features the Sensi thermostats on our utility Marketplaces, and they are an integral part of our demand response programs–enabling customers to save money and energy. Uplight is proud to work with Emerson, one of our smart thermostat providers.

Management 59

Management Customers 59

Kustomer

MARCH 7, 2019

Marketplaces are competitive, customer-oriented and present huge buying power. Given the intense competition of the space, the challenge for marketplaces is to differentiate themselves with a strong brand image that implies a superior product or service offering, curated third-party vendors and extraordinary customer service and support.

Omni-Channel 58

Omni-Channel Connections Ecommerce Loyalty 58

Second to None

SEPTEMBER 25, 2018

Both large viral moments and small instances of brand betrayal can quickly erode the goodwill your organization has established, impacting the overall perception of your brand in the marketplace. The connectivity between brands and consumers offered in the Internet age has integrated brands into the daily routine of our lives.

Consumers 109

Consumers Brands Social Media Voice of Customer 109

TechSee

APRIL 10, 2018

These new practices rely heavily on technology and its proper integration and implementation, from data handling and advanced analytics to process adjustments, training and more. As drivers of other areas of the customer management process, BPOs are well positioned to lead the integration of customer service technologies.

Call Center 139

Call Center Self Service Technology Competitive Advantage 139