Optimove

DECEMBER 19, 2023

This not only improves higher margin sales conversion rates — it also drives loyalty and increases lifetime customer value. Psychographic Segmentation Psychographic segmentation categorizes customers based on psychological traits that impact their purchasing behaviors, such as personality, lifestyle, activities, and interests.

Strategy 59

Strategy e-support Lifetime Customer Retail 59

Totango

JANUARY 22, 2018

By way of personal interests, she has traveled to all 7 continents and is a passionate member of the TEDx organization in San Francisco. VP, Global Head Digital Customer Engagement. Krista Glantschnig.

Customer Success 77

Customer Success Meeting Lifetime Customer Consulting 77

CCO Council

MAY 13, 2014

In my previous post I described the historical retrospective approach whereby incremental per-customer or per–segment revenue gains are correlated with increasing loyalty and engagement. Expected change in customer value is another valuable means of demonstrating ROI.

Customer Centricity 85

Customer Centricity ROI Measurement Chief Customer Officer 85

Totango

JANUARY 22, 2018

By way of personal interests, she has traveled to all 7 continents and is a passionate member of the TEDx organization in San Francisco. VP, Global Head Digital Customer Engagement. Krista Glantschnig.

Customer Success 48

Customer Success Meeting Lifetime Customer Consulting 48

ijgolding

MAY 20, 2015

Customer Service has always been part of their DNA, culminating in the production of the book ‘Exceeding Customer Expectations: What Enterprise, America’s #1 Car Rental Company, Can Teach You about Creating Lifetime Customers’ in 2007. Step 3 – Cancelling my reservation.

Net Promoter Score 120

Net Promoter Score How To Effort Score Lifetime Customer 120

Michelli Experience

MARCH 7, 2017

I’ve come to believe that in order to be truly successful deploying a customer-experience strategy, you fundamentally have to believe: In general, customers are honest and fair. Lifetime customer value is more important than any single transaction. Lifetime customer value is more important than any single transaction.

Lifetime Customer 214

Lifetime Customer Social Media Video Travel 214

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132