Lumoa

FEBRUARY 9, 2023

As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers. The focus on enhancing customer experience has gained traction in recent years.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

GetFeedback

JANUARY 6, 2020

In fact, B2B buyer research by Demand Gen finds that buying cycles last 1-3 months and 80% involve up to six people. While certain people on the buying (customer) side of the B2B relationship sign the purchase orders, it’s a huge mistake to assume they are the most important. I’ll discuss personas in more detail below.

Customer Journeys 195

Customer Journeys B2C B2B Social Media 195

Thematic

MARCH 29, 2020

Whether your product is a vacuum cleaner, a mobile app, or a SaaS solution, product feedback should drive decision-making. I spent the last 5 years building Thematic , a customer feedback solution. Sadly, this feedback is often not analyzed and when it is, the insights from it are rarely acted upon. Customer surveys.

Feedback 111

Feedback How To Analysis e-support 111

Grade.us

APRIL 2, 2019

Updated 4/2/2019 - 37 more general and industry-specific email templates for requesting online reviews. What's the best way to ask for a review? Common advice states that you ask for what you want directly. It's good, solid advice and most of the time, it works. But there's more to it than that. I'm talking about ingredients for success.

Automotive 42

Automotive Hospitality Healthcare Feedback 42

delighted

SEPTEMBER 20, 2019

Moreover, 73% of consumers claim that a great customer experience drives their buying decisions while statistics show that increasing your repeat numbers by 5% can increase your profitability up to 95%. Even if they have a problem with a product, 50% expect to find troubleshooting help online instead of contacting customer care.

Self Service 45

Self Service Customer Experience Customer Service Net Promoter Score 45

Currency Alliance

DECEMBER 17, 2019

This is the blog version of our Loyalty Strategy Guide 2020. And, they are smarter about buying value rather than focusing on cost. The best way to keep customers engaged is by delivering good value, a good experience, and trusting them to make wise, informed decisions. There was a mix of good and bad, for loyalty in 2019.

Loyalty 64

Loyalty Strategy Loyalty Programs Travel 64

Bold360

DECEMBER 1, 2016

CX software aids companies in offering more personalized experiences and more accessible customer service through self-service functionality and rich support portals that grow and evolve with the business to adapt readily to customers’ needs, helps to reduce lengthy wait times when customers contact call centers, and much more.

Software 40

Software Customer Experience Company CRM 40

SmartKarrot

APRIL 27, 2022

Making the organization centered around the product vision. contact-form-7]. The product leader’s journey is not an easy one. Product managers have a diverse skill-set and an equally diverse responsibility kit. There is no dearth of challenges that product managers face. Product managers face a lot of issues, and some drive them crazy.

Roadmap 10

Roadmap Customer Success Meeting Feedback 10

Comm100

FEBRUARY 5, 2018

This blog post aims to demystify customer engagement software by identifying the kinds of engagement tools that are out there, and what these tools are good for. This blog post aims to demystify customer engagement software by identifying the kinds of engagement tools that are out there, and what these tools are good for.

Social Media 121

Social Media CRM Self Service Software 121