issues 
Comm100
JUNE 6, 2023
On top of this, 71% said they struggled with issues such as stress, anxiety and depression. Find out how to help college students with mental health issues in this blog, with 4 actionable strategies you can put in place to help alleviate mental health issues in college students.
CX Accelerator
FEBRUARY 6, 2019
It was "Next Issue Avoidance" and how support leaders are bringing this critical concept to life. For those not familiar, the idea of "Next Issue Avoidance" was introduced as part of "The Effortless Experience " in 2011. It means resolving the customer's implicit issue(s) as well as their explicit issue(s).
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Currency Alliance
APRIL 15, 2024
Many people assume that operating a loyalty program necessarily implies issuing your own loyalty points or miles. For some brands, issuing your own loyalty currency is certainly desirable. But issuing your own points or miles is not the only way to bring the benefits of points-based loyalty to your business.
kommunicate
NOVEMBER 29, 2023
The post How To Resolve Customer Experience Issues As A Large Company’s Product Manager appeared first on Kommunicate Blog. A PM is someone who paves the path for the growth of the product and turning into a cash cow for the business. Marty Cagan, in his seminal work “Inspired,” succinctly captures the [.]
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Just as importantly, they need to maximize whatever advantages they have and eliminate any issues and shortcomings. With today’s ever-changing customer expectations, dynamic market realities, and aggressive competitors, the onus is on organizations to quickly understand where they are successful and where they fall short.
Optimove
OCTOBER 5, 2023
Six Frightening Issues 1. Swiftly address these issues to improve user retention. we have a lot more to say on this later, so stay tuned) Now is the time – before the holidays to address these frightening issues. Overcoming haunting issues will sweeten Halloween. Others originate from our 2023 Marketing Fatigue survey.
The DiJulius Group
MAY 15, 2023
Read Full Article The post Are Older Workers The Answer To Your Hiring And Retention Issues? Organizations are struggling with finding, hiring, and keeping good people yet ageism. appeared first on The DiJulius Group.
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This dramatically increases the chances of one customer tying up multiple agent-assisted channels and puts even more pressure on businesses to respond quickly and resolve issues on the first contact. At the same time, customer patience is dropping, with 35% of respondents willing to wait only a few minutes before re-contacting a company.
Speaker: Nathan Hart, Mary Kane & Imran Mohammed
When Contact Centers face issues with First Contact Resolution (FCR), conducting a root cause analysis to identify the process, systems, and/or behaviors that are failing is the best way to understand the exact drivers contributing to repeat calls.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
But scripts have had a variety of issues. Scripts have been around as long as contact centers. They attempt to set out an ‘ideal’ path to success on the call, whether that's a sale, a resolved inquiry, or a closed case. In some cases, legal requirements mandated that scripts be read verbatim, word for word.
Speaker: Brian Morin & Helena Chen from SmartAction
More and more customers are looking to solve their own issues without human intervention. Self-service is on the rise. Enter a conversational AI solution for your contact center. AI virtual agents can help resolve a lot of routine and repetitive interactions, but not all are created equal.
Speaker: Jim Rembach, President of Call Center Coach
Keeping up with constantly changing contact center technologies, economic issues, business issues, and personnel issues requires you to become skilled in a wide range of areas. You have to obtain knowledge and learn from multiple sources to be successful.
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Find out the top 6 CSR complaints at work and how you can resolve these issues with an omnichannel customer service platform. Your customer service agents are the voice of your brand and have a huge impact on every stage of the customer journey – and yet the agent experience is still often overlooked.
Advertiser: Interactions LLC
Simply resolving a customer service issue or complaint is no longer enough— in a competitive, customer-obsessed environment, there is always room for improvement. In a recent research report on Customer Effort, Interactions found that customers simply aren’t willing to spend a lot of time getting their issues resolved.
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With comprehensive security, unmatched scalability, cost certainty, and guaranteed reliability, a cloud-based contact center solution will serve your customers 24/7 without the operational headaches and cost issues of an on-premise solution. Download Enghouse's eBook today and learn the top reasons you should move to the cloud!
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