intelligent-conversations 
InMoment XI
JANUARY 12, 2024
The advent of conversational intelligence has become a catalyst for transformation in the way that businesses communicate with consumers. More than just a technological innovation, conversational intelligence represents a paradigm shift how organizations understand, interpret, and harness the power of human conversations.
BlueOcean
DECEMBER 18, 2023
Customer care QA processes are moving from limited sampling to real-time, holistic analysis thanks to emerging conversation intelligence technologies that impact every corner of the contact center for the better. Analyzing 100% of conversations in real time changes that. They could do spot checks for compliance.
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MiaRec
DECEMBER 29, 2023
Are you trying to understand the general cost of Conversation Intelligence and Automated Quality Management solutions for your contact center? Are you frustrated that you cannot find reliable pricing information anywhere?
MiaRec
NOVEMBER 26, 2023
CX Today | MiaRec Tatiana Polyakova, COO of MiaRec , joins Charlie Mitchell of CX Today for the CX Today discussion to talk about five contact center use cases for conversational intelligence solutions.
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In this eBook, you’ll learn how companies are using advanced conversational AI solutions, like Verint Intelligent Virtual Assistant, to deliver actionable service and assist their contact center agents in both voice and digital channels. Download the eBook now to see how Conversational AI will affect your business.
MiaRec
MAY 19, 2023
Do you need a Conversation Intelligence or Conversation Analytics platform? When looking for ways to upgrade your contact center, you face an onslaught of industry jargon. If you wanted to analyze your call data, should you look for a Speech or Voice Analytics solution?
Forrester's Customer Insights
OCTOBER 16, 2023
The COVID lockdown rapidly advanced the adoption of digital versus in-person communications, creating a significant demand for conversation intelligence (CI) solutions. CI solutions for B2B revenue allow sales teams to translate unstructured digital conversations into actionable insights.
Advertiser: ZoomInfo
Fortunately, today’s sales leaders have a crucial advantage over their predecessors: market intelligence and outreach platforms that can warm up virtually any introduction.
Advertiser: ZoomInfo
Has Conversation Intelligence (CI) been discussed in your organization, but you don’t know where to start? In this eBook, we’ll cover: The history of Conversation Intelligence. Conversation Intelligence defined and how it impacts your business. Looking for tools to surface the voice of your customer?
Speaker: Brian Morin & Helena Chen from SmartAction
Enter a conversational AI solution for your contact center. By starting every conversation with AI. In this webinar, you’ll learn: The importance of an intelligent front door at the beginning of every interaction. What the intelligent front door experience looks like in a live demonstration. Self-service is on the rise.
Speaker: Tony Medrano, CEO of RapportBoost.ai
and Heidi Rote, Director, North America Sales Center of Jenny Craig, as they present real case studies of how live chat drives engagement, order size, conversions, and allows agents to build relationships with customers. How artificial intelligence can improve your organization's KPIs through machine learning.
Speaker: Conference Speakers
Customer Data Management for Employee Empowerment & Intelligent Experiences. The Human Factor: Blending AI, Insights, and Conversations to Solve Customer Pains. Modern Customer Journey Tools & Practices for Deep Empathy and Team Alignment. Operationalizing Voice of the Customer and Empowering the Frontline. Save your spot.
Speaker: Brian Morin, CMO & Phillip Fisher, CX Consultant at SmartAction
Join Brian Morin, CMO, and Phillip Fisher, CX Consultant as they discuss how IVA (Intelligent Virtual Assistants) powered by advanced speech recognition and natural language processing are replacing the traditional IVR (Interactive Voice Response) with “How can I help you today,” instead of “Press 1” and helping customers self-serve common requests.
Speaker: Laura Sikorski, Contact Center Consultant
It is where centralized conversations take place, the voice of the customer is amplified, and the amount of data captured is significant. Your Contact Center is the most customer focused area in your organization. Tune in on November 5th and learn things such as: Using the phone tree to help your customers, not frustrate them.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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