Kustomer

JANUARY 5, 2023

According to recent Kustomer research , 89% of consumers think contacting customer service should be easier and more convenient and 64% enjoy talking to customer service via the same channels they communicate with family and friends on. Introducing WhatsApp by Kustomer. With now more than 2.5

Self Service 98

Self Service e-support Chatbots CRM 98

Kustomer

FEBRUARY 23, 2021

Curated Set of Integrated Apps Helps Businesses Streamline CX Operations to Improve Agent Productivity and Customer Satisfaction. Businesses are racing to integrate new communications channels, artificial intelligence, chatbots and other innovations to create seamless, bespoke customer experiences at every step in the customer journey.

Connections 88

Connections Omni-Channel Tools CRM 88

Kustomer

FEBRUARY 19, 2024

It does this by providing an integrated environment where support teams can efficiently handle customer inquiries, problems, and service requests. Kustomer’s self-service feature is designed to be seamlessly integrated within the customer’s conversation flow, ensuring that context is maintained across different channels.

Self Service 52

Self Service Software Knowledge Base Social Media 52

Kustomer

AUGUST 3, 2021

New York, NY – August 3, 2021 – Kustomer , an all-in-one, top-rated AI-powered CRM for modern customer experiences, today releases findings from Forrester’s Total Economic Impact™ (TEI) study showing that organizations that switch to Kustomer see up to a three-year 422% in return on investment (ROI).

Study 98

Study ROI Net Promoter Score CRM 98

Kustomer

JUNE 2, 2023

WhatsApp Business allows businesses to reach consumers via messaging, and WhatsApp API is a paid-for integration for CRM that’s designed to help larger businesses achieve a similar goal. Then you can move on to the next step — integrating WhatsApp into your CRM. WhatsApp with Your CRM? Plug and play.

Customer Retention 91

Customer Retention Self Service CRM How To 91

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

Kustomer

OCTOBER 19, 2020

Brands on Instagram can now engage with followers, leverage influencer connections, and resolve support issues at scale inside the Kustomer omnichannel CRM platform. New York, NY – October 19, 2020 – Kustomer , the modern customer experience CRM, today announces its integration with Instagram Messaging.

Customer Service 105

Customer Service CRM Omni-Channel e-support 105

Kustomer

MAY 11, 2022

Your company’s customer relationship management (CRM) platform is a goldmine of information about your customers’ needs, interests, and buyer journey, but if your support agents can’t quickly access that information when they interact with your customers, what is that information worth? What Is a CRM?

CRM 119

CRM Customer Satisfaction Data Knowledge Base 119

Kustomer

DECEMBER 22, 2023

At Kustomer, we are hyper-focused on delivering innovative solutions that solve problems for our customers. “We’re thrilled to once again push the boundaries of innovation with our new AI features,” stated Brad Birnbaum, CEO, and Co-founder of Kustomer.

Chatbots 52

Chatbots Customer Service Innovation CRM 52

Kustomer

FEBRUARY 29, 2024

One of Gorgias’s greatest assets is its robust integration with the e-commerce platform Shopify. This integration not only allows support teams to view customers’ purchase history from within a ticket but also to perform actions such as creating orders and issuing refunds.

e-support 52

e-support Feedback Multi-Channel Self Service 52

Kustomer

MAY 23, 2023

Original investors Redpoint, Battery and Boldstart Ventures reinvest in Kustomer, the industry leading Conversational CRM platform aiming to disrupt the way companies and customers communicate across modern messaging channels. ” Meta closed its acquisition with Kustomer in February 2022.

Company 52

Company CRM Roadmap Communication 52

Kustomer

NOVEMBER 7, 2023

Zendesk is a mega player in customer service software, competing primarily with Kustomer, Freshdesk and Gorgias. Top 8 Zendesk Competitors On The Market Right Now Kustomer Freshdesk Help Scout Zoho Desk Salesforce Service Cloud Gorgias LiveAgent HappyFox 1. Why switch from Zendesk to Kustomer?

Omni-Channel 52

Omni-Channel Self Service Multi-Channel Knowledge Base 52

Kustomer

AUGUST 28, 2023

Proactive messaging, specifically bulk sms marketing, allows you to integrate proactive customer support into your business. Kustomer’s robust customer relationship management (CRM) platform, which provides a streamlined 360-degree view of all customer transactions and interactions, features this bulk messaging service.

CRM 97

CRM ROI Effort Score Return on Investment 97

Kustomer

JULY 8, 2020

Here at Kustomer we are constantly looking for new ways to make our customers’ jobs easier, building solutions and partnerships that optimize and personalize the customer experience. Kustomer is excited to announce that we have been selected as the only enterprise customer service CRM platform in the Shopify Plus Certified App Program.

e-support 95

e-support CRM Omni-Channel Loyalty 95

Kustomer

JUNE 8, 2023

Anticipating customer needs begins with a customer relationship management (CRM) platform that provides a streamlined, 360-degree view of all customer transactions and interactions. Financial services organizations can leverage a CRM to track customer transaction histories and lifecycle stages.

CRM 88

CRM Financial Chatbots Omni-Channel 88

Kustomer

SEPTEMBER 1, 2023

Anticipating customer needs begins with a customer relationship management (CRM) platform that provides a streamlined, 360-degree view of all customer transactions and interactions. Financial services organizations can leverage a CRM to track customer transaction histories and lifecycle stages.

CRM 98

CRM Financial Chatbots Omni-Channel 98

Kustomer

DECEMBER 30, 2020

At Kustomer, we strive to help brands effortlessly keep up with quickly shifting trends, and work to deliver products and features that have helped them orchestrate an intimate, effortless connection with customers. We welcome your ideas for new features, so we can make the Kustomer platform even more useful to you. Learn More.

Self Service 98

Self Service Multi-Channel e-support Report 98

Kustomer

DECEMBER 29, 2020

It was a year of success for Kustomer, with immense product developments, award wins and acquisitions, but customer service was also more important than ever before. Without further ado, here is Kustomer’s look back at 2020. Many CX teams were forced to do more with less during the global pandemic.

Self Service 105

Self Service CRM Consumers Chatbots 105

Kustomer

JULY 18, 2022

The benefits of upgraded customer relationship management (CRM) software are immeasurable. With 72% of consumers expecting their problems to be solved instantly upon contacting customer service, you need a CRM that can keep pace with increasingly complex consumer preferences. Features of a Modern CRM and Chatbots.

Chatbots 98

Chatbots CRM Connections Multi-Channel 98

Kustomer

MAY 14, 2020

Reply is the first acquisition for Kustomer, reinforcing Kustomer’s commitment to AI and machine learning capabilities throughout the customer journey. With Reply, Kustomer will now offer enhanced chatbot and deflection capabilities through its customer service platform.

Self Service 94

Self Service Company Chatbots Technology 94

Kustomer

JUNE 7, 2022

We must embrace change and adapt quickly to meet today’s consumer expectations for a smart, omnichannel experience powered by a modern CRM—the key to scaling CX, meeting explosive growth, and adapting to change. Why has the pandemic emerged as the straw that finally broke the legacy CRM camel’s back? What Makes a Modern CRM?

Customer Experience 98

Customer Experience Self Service e-support CRM 98

Kustomer

SEPTEMBER 6, 2022

In the span of two decades, social media has gone from being an afterthought to being an integral component of pretty much all modern marketing and support strategies, as well as sales funnels. In a CRM context, social data refers to the data generated when customers interact with your business through social media. What Is Social CRM?

Customer Relationship Management 98

Customer Relationship Management Customer relationships Social Media CRM 98

Kustomer

OCTOBER 19, 2020

Brands on Instagram can now engage with followers, leverage influencer connections, and resolve support issues at scale inside the Kustomer omnichannel CRM platform. New York, NY – October 19, 2020 – Kustomer , the modern customer experience CRM, today announces its integration with Instagram Messaging.

Customer Service 52

Customer Service CRM Omni-Channel e-support 52

Magellan Solutions

AUGUST 18, 2023

Its integration with CRM systems ensures: Data consistency Efficient lead tracking Optimizing sales efficiency and productivity Businesses can make wise decisions and deploy resources wisely. 4) Kustome The consumer data platform from Kustome combines customer data from many sources.

Sales 98

Sales Tools Marketing Multi-Channel 98

Kustomer

MARCH 8, 2021

The Kustomer Platform bridges the gap between addressing accountability problems (are my agents really working?), Through easy integrations, you can loop in cross functional teams and use tools like Notes, @mentions, followers, and more. giving you a seamless way to track important data points about your customer. Easy Access.

Video 98

Video How To CRM Omni-Channel 98

Kustomer

FEBRUARY 23, 2021

One of the main reasons businesses choose Kustomer is because our product provides a “single pane of glass” into many different systems a business might need to provide world class support. And our CRM platform has an endless array of use cases and functionality that could be leveraged to build these integrations.

CRM 69

CRM System Customer Experience Connections 69

Kustomer

APRIL 27, 2023

Kustomer, built by industry veterans, was created with a different vision in mind — a customer-centric platform that ties together all the conversations and business information about a customer into a single timeline, together with powerful workflows that enable customer-first companies to execute their customer experience vision.

Company 52

Company Customer Service System Multi-Channel 52

Kustomer

NOVEMBER 24, 2020

Kustomer Quickly Helps Rainbow Shops Reduce Abandon Rate by 60%, Improve Agent Satisfaction And Deliver A Modern Customer Experience. Rainbow Shops’ customer service centers are an integral part of their business, servicing its e-commerce channel and more than 1,000 stores with a staff of just 20 agents.

CRM 52

CRM Abandon Rate Fashion e-support 52

Kustomer

JULY 12, 2022

They’re utilizing the most impactful technology solutions to steer customer service and support with customer relationship management (CRM). The CRM is the heart of the omnichannel CX strategy by providing a centralized location in which to collect and access data from every customer interaction across every channel and with every agent.

Omni-Channel 98

Omni-Channel CRM Culture Training 98

Kustomer

JUNE 25, 2019

To prevent this problem, Kustomer offers several integrations with leading applications , including PieSync (who by the way is connected with 180+ other business tools). With PieSync, you can enrich Kustomer to create a 360º view with data from your CRM, Marketing Automation, Payment processing platform, etc.

Data 56

Data CRM Social Media User Experience 56

Kustomer

AUGUST 13, 2020

At Kustomer, we are constantly looking to establish partnerships that make our customers’ jobs easier, powering seamless and exceptional customer experiences. Kustomer was a natural partner for us as we look at providing businesses with the modern stack they need to deliver holistic customer experience transformation.”.

Customer Service 52

Customer Service Contact Center CRM Analysis 52

Kustomer

SEPTEMBER 7, 2023

Let’s dive into a few of the many benefits of AI agent assist: Accurate Customer Information Integrated AI can instantly and accurately retrieve a customer’s information when a support team agent needs it, which frees them up to deal directly with the human side of customer service. This change is how AI is transforming the future of CS.

Customer Service 97

Customer Service CRM Customers Contact Center 97

Kustomer

JUNE 1, 2023

Kustomer research also shows 84% of CX leaders predict personalization will become more important over the next three years. That’s where a modern customer relationship management (CRM) system like Kustomer comes into play. Now is the time to ensure your customer experience strategy includes data driven personalization.

Data 78

Data Customer Service CRM Customer Service Strategies 78

Kustomer

JULY 8, 2020

Kustomer’s integration with Shopify Plus will help brands and customer service agents optimize and personalize customer experiences. Integration Benefits. “We’re happy to welcome Kustomer to the program, bringing their insight and experience in Customer Support to the Plus merchant community.”

CRM 52

CRM Customer Service Self Service Omni-Channel 52

Kustomer

MARCH 14, 2022

In an effort to understand how brands are currently using live chat for business, why some have not yet done so, and whether there is a disconnect between customer needs and brand expectations, Kustomer went out and surveyed over 100 CX professionals and compared these findings with our recent consumer research.

Consumers 98

Consumers Self Service Chatbots e-support 98

CSM Magazine

JANUARY 9, 2023

Playvox, one of the leading providers of workforce engagement solutions for digital-first and CRM-centric contact centers, today announced the launch of a global collaboration with Salesforce (NYSE: CRM). For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com. About Salesforce. About Playvox.

Contact Center 59

Contact Center Omni-Channel Engagement Multi-Channel 59

Kustomer

NOVEMBER 3, 2022

In order to cultivate loyalty and retention, proactive customer support needs to be integrated throughout the entire customer journey, not only limited to the initial purchase transaction. You can segment the results by agent, team and — most importantly — channel.” — John Merse, Kustomer Senior Product Manager.

Self Service 98

Self Service Effort Score Omni-Channel Chatbots 98