Gainsight

MARCH 7, 2022

Some companies take it a step further and actually integrate CS and Product. “My The ability to share feedback with Product so they can hear it from the customer themselves and [then] incorporate it into the roadmap…is so helpful,” said Matt Biggerstaff, Manager of Commercial Customer Success at Gong. “It

Customer Success 103

Customer Success Roadmap Chief Customer Officer Feedback 103

Gainsight

AUGUST 18, 2022

Gong organizes around community. Eran Aloni, CCO at Gong, and Nisha Baxi, Director, Community at Gong talk about the importance of community. Aloni gave great advice for everyone looking to integrate community into their product. We couldn’t have said it better ourselves! . He said, “You can’t fake it.

Customer Centricity 19

Customer Centricity Video Customer Success Software 19

InboxAI

AUGUST 26, 2018

Starting from Salesforce that is the de-facto system of records, through companies like Outreach and Salesloft that accelerate lead generation done by SDRs (Sales Development Reps) and companies like Chorus and Gong that extract actionable insights from phone conversations done mainly by AEs (Account Executives).

Sales 40

Sales Metrics Meeting Engagement 40

Gainsight

OCTOBER 7, 2019

The Sales Rep closes the deal, rings the “gong,” and heads to Hawaii. For example, our customer VMware aligned their Sales and CS teams together in an integrated structure. The line between Sales and Customer Success is less clear. The Customer Success person then has to drive the customer to value and renewal.

Customer Success 75

Customer Success Sales Customers Advertising 75

Currency Alliance

JUNE 21, 2018

So in the context of the gongs now having been handed down, here’s a look out over loyalty marketing landscape: what makes a winning program now, and what new surprises might be in store for 2019. Then there were the brands integrating their loyalty initiatives with social media. Instant rewards.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

SmartKarrot

JANUARY 28, 2022

Cato Networks provides a global private backbone, security as a service, edge SD-WAN, cloud data center integration, mobile access optimization, and cloud application acceleration. Gong is an Israel-based SaaS company that provides revenue intelligence solutions. The web-based GUI is used to manage and monitor security. Redis Labs.

Company 10

Company Financial e-support Innovation 10

Gainsight

JANUARY 10, 2022

We know inSided well since many of our clients – like Gong, Bizzabo, LinkedIn, Glint, and Hopin – use them today. Product Feedback Capture: Combining upvoted product feedback from the community with CSM-curated input from top clients into an integrated and prioritized list for the Product team.

Customer Success 27

Customer Success Chief Customer Officer Hotels Conference 27

Gainsight

MAY 13, 2020

These benchmarks are integrated into their Customer Success Playbooks in Gainsight to ensure consistency across like accounts within the segment. The blueprint focuses on three pillars—agility, proficiency, and community. Customer feedback has been overwhelmingly positive and their results speak for themselves.

Roadmap 59

Roadmap ROI NPS Customer Success 59

ChurnZero

SEPTEMBER 30, 2021

How are we integrating more and more CSMs? Q: When should you integrate a Customer Success software into your tech stack? Things like AI – we of course we have Gong out there – that’s now taking notes for CSMs. Month two, what’s phase two? And month three. Then, what’s phase two? And then, can we roll it out in month three?

Customer Success 52

Customer Success How To Effort Score Sales 52

Kustomer

FEBRUARY 10, 2021

Now they can view their customer and policy information alongside their Gong recordings and customer interactions. To solve this, they brought the data from all of those disparate systems together into one go-to platform. Essentially, Kustomer became their one-stop shop.

Insurance 98

Insurance Report Policies System 98