Thematic

SEPTEMBER 22, 2021

The majority of qualitative data analysis still happens manually. Second, there is an explosion of user-friendly software designed for both researchers and businesses. Both help automate qualitative data analysis. In this post we want to teach you how to conduct a successful qualitative data analysis.

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Thematic

DECEMBER 12, 2023

Qualitative feedback refers to insights gathered through open-ended responses, comments and opinions. It provides rich insights into the thoughts, emotions and perceptions of customers. Thus, feedback collection and analysis help adapt to changing customer needs and market dynamics. What is Direct Qualitative Feedback?

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Thematic

SEPTEMBER 13, 2022

We’ve pulled together this list of the best text analytics software platforms to help you decide on the right provider for your company. What is text analytics software? What is text analytics software? To supercharge efficiency - and analyze text at scale - companies use text analytics software.

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Thematic

SEPTEMBER 12, 2021

Put all this CX analysis together and what do you get? Deeper insight into customer needs, goals and challenges. Feedback analytics : Feedback analytics is the process of generating insights from the structuring and analysis of customer feedback. A more complex form of NLP is doing thematic analysis of the data.

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Thematic

SEPTEMBER 6, 2023

The ultimate guide to using AI-driven insights for business growth More and more analysts are finally embracing using artificial intelligence. With it, they are becoming more effective in uncovering insights for their organization. Looking for key takeaways or frequently asked questions around validating AI-driven insights?

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Thematic

JUNE 27, 2023

Atlassian is a leading software company creating tools that enhance collaboration, productivity, and ultimately customer experience. We serve professionals in software development, IT management (think raising a ticket with IT) and other project management needs. We have over 250,000 customers who use our products.

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Thematic

JULY 13, 2022

Painstakingly coding and analyzing user feedback in spreadsheets may feel like the most accurate way to extract insights from your data, but eventually, something’s got to give. It’s impossible to be objective when you’re doing the analysis by hand, not to mention the huge time commitment. I have feedback in multiple languages.

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Thematic

SEPTEMBER 16, 2019

How do you identify common themes in customer responses — and turn that into actionable business insights? Or you could spend hundreds of thousands of dollars to buy expensive text analysis software that requires a lot of specialist work on the backend — without much actionable output. Enter thematic analysis software.

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Thematic

AUGUST 31, 2023

This sparked my interest in joining Thematic , an AI-powered software that enables customer-focused companies to obtain clear and accurate insights from customer feedback quickly and easily. To do this, I analyzed reviews from the App Store using Thematic. To do this, I analyzed reviews from the App Store using Thematic.

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Thematic

JULY 21, 2023

This interview was first published at Upsilonit.com Anton Oparienko (COO, Upsilon): Today, I'm pleased to have Alyona Medelyan with me, the co-founder and CEO at Thematic , an innovative feedback analytics solution. Alyona Medelyan (Co-founder and CEO, Thematic) : I grew up in Crimea, Ukraine. How did you come up with the idea?

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Thematic

JUNE 13, 2023

Then, they turn it into actionable insights that drive data-backed business decisions. This gives insight into your audience’s needs and preferences. The platform also offers advanced features such as data analysis, reporting, and integration with other business tools. VoC tools allow you to gather customer feedback.

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Thematic

DECEMBER 21, 2022

Software engineer Munna Ahaduzzaman is chasing in-house solutions to a global problem. He is determined to help   Atlassian - one of the world’s biggest software companies - better harness insights from a sprawling array of customer feedback. We wanted to make sure the solution we had was best in class.”

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Thematic

DECEMBER 28, 2022

Feedback analytics software is a powerful tool in a product manager's arsenal. AI powered software automates the process, so you can easily see what matters. Identify pain points Feedback analytics software analyzes the feedback users share to identify, understand and quantify pain points. It’s noisy data!

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Thematic

NOVEMBER 22, 2021

What you need to do is a review analysis. What is review analysis? Review analysis is the process of transforming unstructured review data to structured data that can be used to guide decision-making. Why is review analysis important? Review analysis is important, but how is it done? How do you analyze reviews?

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SurveySparrow

JANUARY 30, 2024

How do you transform raw numbers and unstructured feedback into actionable insights? Well, that’s where qualitative vs quantitative data analysis comes into play. There was a time when data analysis used to be a one-dimensional task. This makes it suitable for mathematical calculations and statistical analysis.

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Thematic

APRIL 13, 2023

How can you empower customers and product teams with insights that matter? Atlassian sells team collaboration software, including Jira, Confluence and Trello. Our customers deserved better, and our teams were missing out on valuable insight. Analyze We analyzed and sorted our feedback data using Thematic.

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Thematic

JULY 24, 2023

Understanding the best ways to use both qualitative and quantitative data can help you make better decisions and gain deeper insights. TL;DR Qualitative data helps you understand people’s behaviors, emotions and experiences while quantitative data provides measurable insights. There are many types of data out there!

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Thematic

MAY 19, 2022

Explaining spikes and drops in essential metrics are their bread and butter, as is helping product teams leverage data for deep customer insights. They empower the entire company to access user insights for product and customer experiences. Tools: Like other operational roles, product ops manages the product tech stack.

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Thematic

OCTOBER 10, 2019

How many hours have you spent sitting in front of Excel spreadsheets trying to find new insights from customer feedback? You know that asking open-ended survey questions gives you more actionable insights than asking your customers for just a numerical Net Promoter Score (NPS). What is qualitative data analysis?

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Thematic

MARCH 3, 2022

Our labels update helps you to get more value from your feedback data, while summarization makes it easier and faster to get insight into how to address an issue. Now Live: Labels You can now add labels to individual comments within Thematic for organization & filtering purposes. Visual Design Issue. Have a great day.

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Thematic

MARCH 27, 2024

You gain insights beyond churn numbers by systematically collecting and analyzing customer feedback from various sources (surveys, reviews, social media, website interactions, and support tickets). Sentiment analysis tools can uncover dissatisfaction even within feedback that isn't explicitly negative.

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Thematic

JULY 26, 2021

We recently did a little digging into thousands of public reviews of the top 10 survey solutions using Thematic’s text analytics. Our software codes customer feedback, allowing us to compare the key pros and cons of Qualtrics alternatives. It’s a versatile solution that has great dashboarding and statistical analysis capabilities.

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Thematic

AUGUST 21, 2023

Once the improvements are in place, the process starts again, with analysis of user feedback to ensure the fix has hit the mark. An amazing example of a positive feedback loop in action is how Atlassian scaled their feedback analysis to empower both their customers and their product teams. If so, great - on to the next issue.

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Thematic

JANUARY 21, 2020

No response came back, and most likely no action taken… Why companies don’t invest into feedback analysis. Most commonly, they deliver expensive insights that are too high-level to be actionable. . Each time customers provide improvement feedback, they are giving valuable insights into how to reduce churn.

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Thematic

MARCH 22, 2022

There are two types of product validation that you’ll need to explore before you’re ready to begin full-scale production or software roll-out. For a physical product, this includes cost analysis and manufacturing limits. Your major costs will be: prototyping, collecting user feedback, and analysis.

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Thematic

OCTOBER 3, 2022

Here's where feedback analytics software is your friend. You might already be sold on feedback analytics software (welcome to the club!). Manual analysis takes incredible amounts of time and effort. No more manual comment reviews We've already mentioned that manual analysis is hard work.

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Thematic

MAY 22, 2023

Indeed, there is so much software out that that companies are finding it difficult to know which does what, and how they may fit together. Predictive Operational Data Analytics combined with the high-value signals that come from NLP provide amazing insights on all three. And guess what? Here is one way to think about text analytics.

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Thematic

MAY 16, 2022

Customer intelligence (CI) is a system of collecting and analyzing customer data to get insight into building better products and all-round product experiences. Ideally, customer intelligence should include revenue and usage metric analysis that show the product is delivering value - not just what customers say.

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Thematic

JUNE 28, 2021

Extracting key insights from large datasets sounds daunting but it doesn’t have to be. With access to the right feedback analysis software , you’re hours away from having valuable and actionable insights to power your CX interventions. Once your data is in one place, the real job is to analyze it effectively.

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SurveySensum

MARCH 3, 2022

And not just that, you can analyze the data and extract actionable insights to improve customer experience. . A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. A perfect tool must compulsorily give you systematic insights for growth. Data Analysis.

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Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Sadly, this feedback is often not analyzed and when it is, the insights from it are rarely acted upon. I spent the last 5 years building Thematic , a customer feedback solution.

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Thematic

OCTOBER 1, 2018

To make text analytics the most efficient, organisations can use text analytics software, leveraging machine learning and natural language processing algorithms to find meaning in enormous amounts of text. And for the past 3 years, in my role as the CEO of Thematic I‘ve learned a lot about what’s available in the market.

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Thematic

JUNE 21, 2021

We’ve analyzed over 2,300 reviews by Tableau and Power BI users with our proprietary text analytics solution Thematic. Power BI Desktop Power BI Desktop is a free data analysis tool that can connect to over 70 on-premises and cloud data sources. Tableau Desktop allows you to install the software directly on your desktop.

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Thematic

DECEMBER 9, 2022

If you're not listening to what customers are saying, or you don't have the right analysis tools in place, then business decisions are made based on uncertainty. You need insights you can act on to reduce customer churn, improve products and services, and get an edge over competitors. Why are they happy?

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SurveySparrow

OCTOBER 21, 2023

Through methods like surveys and usability testing, it uncovers valuable insights , guiding the creation of user-friendly products. Let’s say, you are a software development company planning to create a new project management tool. A/B testing provides data-driven insights, enabling evidence-based design decisions.

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Thematic

DECEMBER 12, 2018

In this blog, I’ll aim to answer these questions: Why do you need a customer feedback analysis solution in the first place? Do you hire 1) someone internally to analyze your data manually or using data science techniques, 2) hire a third party agency or 3) get an online software service (SaaS)? Is conducting surveys not enough?

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Thematic

SEPTEMBER 14, 2022

Product teams don't have time to manually process massive amounts of survey comments to find opportunities, but they still need customer insights. Online text analytics software can make user research accessible to every member of your product team. ” Keen to see how Thematic works magic on your data?  

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