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How Service Still Beats Price In Certain Industries

CSM Magazine

The way we shop for products and services has changed drastically over the past few years. Whereas in the past, customers had a limited range when searching for deals, online shopping makes price comparisons incredibly easy. This has led to many companies approaching pricing as a race to the bottom.

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The Customer Experience—Why It Matters

QuestionPro Audience

According to PwC’s Global Consumer Insights Report , 73% of all consumers point to customer experience as an important factor in their purchasing decisions, just behind price and product quality. While cutting-edge technology gives the consumer a unique experience, it still doesn’t beat quality customer service.

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How to Cheat Your Customers – or Not!

C3Centricity

Why do companies still try to cheat their customers? Companies who still think it’s OK to try to attract customers and entice people to make that all-important first purchase, with less than honest promises. . I know that this has always been the case in some industries and companies. Dishonest labelling.

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Forrester Report on the State of Customer Analytics 2018

CloudCherry

The findings of the 2018 Forrester Report on the State of Customer Analytics are based on an online survey in which 144 North American analytics and measurement pros , from a broad set of industries, took part. This speaks volumes on how Customer analytics maturity is on the rise. Customer Analytics and its diverse applications.

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5 Fundamentals of Great Real Estate Service

CSM Magazine

Success in the real estate industry highly depends on the quality of customer service. As you may have known already, there is a lot of money to make in the real estate industry, which also means a lot of stiff competition. Therefore, you’ll have to offer better services to beat your competition and make it to the top.

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How to Succeed in Leadership, Marketing, Innovation and Insight

C3Centricity

Although I love quotes, especially about how to succeed, I love success even more. But I ask myself how often we fail merely because we give up too quickly? How you React to Failure Could Make You a Success. It was one of his shortest speeches but probably one of his most quoted. Let me know what you think. Source: Microsoft.

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Competitor analysis secrets: Win the business battle [Free template]

BirdEye

In this article, we’ll explore why it’s beneficial to include a competitor analysis in your business strategy, give tips on how to thoroughly identify and investigate the differences between your business and your competition as well as share a free competitor analysis template. Being excellent is still paramount.